At Cruise118.com, exceptional is our standard. Our Managing Director James Cole has a wealth of travel industry experience and has used his expertise to assemble a dedicated management team with over 50 years of knowledge gained from working specifically within the cruise travel market.
This extensive understanding is expertly passed onto our customers who benefit from the vast knowledge that our team can provide. Cruise118.com will go above and beyond the service that you would expect from a cruise retailer, delivering the latest updates and information on cruise getaways, the very best cruise deals and professional advice on everything from cruise lines and ships to suites and cabins. Our research has shown that many people are left disappointed by the quality of service provided by other cruise retailers, which is why we are committed to our outstanding and unique Cruise Concierge concept, which is built into the heart of our business to provide customers with the ultimate in personalised service.
We have won numerous awards and accolades for the high-quality service that we provide, including the prestigious New Voice Media Award for Innovation and Customer Service as well as being voted as the National Award for Travel Distribution’s Online Agent of the Year.
When it comes to our conscientious and professional Cruise Concierge staff, nothing is too much trouble. Upon first contact with Cruise118.com, you will speak to one of our Cruise Concierge, all of whom are highly trained to assist you with every aspect of your cruise holiday and deliver the very best in personalised service. They will lead you through the entire process, from your first enquiry to the finalisation of your booking.
Our Cruise Concierge are flexible, considerate and committed to putting their customers’ needs first. They will tailor their service to your requirements, allowing you to proceed with your booking at your own pace, whilst also providing expert answers to all your questions and advice on any aspect of your cruise.
Book your ideal cruise
Our specialist Cruise Concierge will search through the hundreds of cruise holidays on offer to help you find your perfect getaway. When you book with Cruise118.com, we will make it our priority to find you the perfect itinerary and the ideal ship, to ensure that you enjoy the best possible cruise holiday with the least amount of hassle.
Book with confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.
Ten good reasons to book with Cruise118.com, exceptional as standard (Cruise118)
- Over 50 years combined knowledge of the cruise travel market
- Award-winning service that goes above and beyond
- A dedicated Cruise Concierge team with you every step of the way
- Exceptional customer satisfaction
- Create your own tailor-made cruise getaway
- Great relationships with all of the major cruise lines
- All of the latest all-inclusive and package cruise deals and discounts
- A wealth of exciting itineraries on offer
- Depart from UK airports and ports
- Protection schemes for your peace of mind