Cruise118 carries a wealth of expertise and experience. Its two principal directors James Cole and Mal Barritt have over 25 years experience in the travel industry and the company’s management team have 50 years experience in the cruise travel market specifically.
Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the cruise concierge. Exceptional is our standard.
Cruise118 Ltd has recently won the prestigious New Voice Media award for Innovation & Customer Service – 2009 and more recently been voted The National Awards for Travel Distribution – Online Agent of the Year.
Rest assured, when you book a cruise holiday with Cruise118, we will seek out the best cruise deals, put you on the best cruise ship and ensure your cruise holiday is award winning - Cruising couldn’t be simpler!
When you contact Cruise118 you will speak to one of our cruise concierges - they are trained and dedicated to delivering exceptional, personalised service to you. Your cruise concierge will be with you from your first point of enquiry all the way through your cruise holiday booking (and then again when you’re planning your next cruise holiday).
They do have rules to follow, but the overriding rule for each concierge is to be flexible and tailor their service to what you need, to go at a pace you want to go at and to provide the information and advice you want in the way you want it. Nothing is too much trouble.
Our cruise concierges will search through the hundreds of cruise holidays on offer and help pick the perfect cruise for you.
If you want to have a look at what’s available now, you can browse the online cruise offers:
At Cruise118 your cruise holiday is safe with us as we are a member of ABTA, which offers you full holiday protection and of course peace of mind. When we book your flights we act on behalf of ATOL bonded Tour Operators. For more information on ABTA and ATOL protection are please visit the Foreign & Commonwealth Office website.