At Cruise118, exceptional is our standard. Our Managing Director James Cole has a wealth of travel industry experience and has used his expertise to assemble a dedicated management team with over 50 years of knowledge gained from working specifically within the cruise travel market.
This extensive understanding is expertly passed onto our customers who benefit from the vast knowledge that our team can provide. Cruise118 will go above and beyond the service that you would expect from a cruise retailer, delivering the latest updates and information on cruise getaways, the very best cruise deals and professional advice on everything from cruise lines and ships to suites and cabins. Our research has shown that many people are left disappointed by the quality of service provided by other cruise retailers, which is why we are committed to our outstanding and unique Cruise Concierge concept, which is built into the heart of our business to provide customers with the ultimate in personalised service.
We have won numerous awards and accolades for the high-quality service that we provide, including the prestigious New Voice Media Award for Innovation and Customer Service as well as being voted as the National Award for Travel Distribution’s Online Agent of the Year.
When it comes to our conscientious and professional Cruise Concierge staff, nothing is too much trouble. Upon first contact with Cruise118, you will speak to one of our Cruise Concierge, all of whom are highly trained to assist you with every aspect of your cruise holiday and deliver the very best in personalised service. They will lead you through the entire process, from your first enquiry to the finalisation of your booking.
Our Cruise Concierge are flexible, considerate and committed to putting their customers’ needs first. They will tailor their service to your requirements, allowing you to proceed with your booking at your own pace, whilst also providing expert answers to all your questions and advice on any aspect of your cruise.
Book your ideal cruise
Our specialist Cruise Concierge will search through the hundreds of cruise holidays on offer to help you find your perfect getaway. When you book with Cruise118, we will make it our priority to find you the perfect itinerary and the ideal ship, to ensure that you enjoy the best possible cruise holiday with the least amount of hassle.
Because Cruise118 is a member of ABTA, The Association of British Travel Agents, we offer you full holiday protection and peace of mind when you book with us. We also act on behalf of ATOL-bonded Tour Operators when we book any flights you may require. For more information on ATBA and ATOL protection, please visit the Foreign & Commonwealth Office website.