Complete Guide to MSC Voyagers Club

First introduced in 2015, MSC Voyagers Club has changed the way cruise lines work alongside loyalty programmes for the better. Let us offer an insight into how this programme works and the ways in which you can reap the benefits on offer with this great cruise line!

What is MSC Voyagers Club?

MSC Voyagers Club is a loyalty club which offers exclusive privileges to customers of MSC Cruises. That’s to say, anyone who has sailed with MSC Cruises, not just booked with them. That means that even if you have booked via a travel agent, you are still able to join the programme.

The programme was set up as a way of giving back and saying thank you to loyal guests who return cruise after cruise. Once registered, members earn points for their sailings which grows their level of membership and status. The more points you have, the more benefits you get!

The membership is completely free to join and is open to everyone who has cruised at least once since 2006 with MSC Cruises, or has booked and confirmed a cruise MSC.

How do I become a member?  

There are a few ways to become a member, you can register:

• Before embarkation: Complete the ‘Become a Member’ form and you will receive an email after the booking is made or by clicking the link on the e-ticket you will receive up to 10 days before departure.

• Online check-in: You can also register via online check-in. Members will receive their club identification number after subscription via email with an electronic card. Guests who have a confirmed MSC Cruises booking can register up to 72 hours before sailing.

• On-board: Guests can also become a member on-board their MSC Cruises ship. Either contact Guest Services or visit an MSC Voyagers Club Infopoint. Guests who subscribe on-board will receive an email confirmation of their enrolment at the end of their cruise. This will include their membership number and points.

• Post-cruise: If you have already sailed with MSC Cruises and wish to become a member, you can register at the Become a Member section of the MSC Cruises’ website. Once you have submitted your form, you will receive an email with the electronic version of your card and your membership number.

What is my MSC Voyagers Club number? 

This is your own personal club identification number. It allows MSC Cruises to keep your account updated and add relevant points to your account. Your number will always remain the same, regardless of your level of membership.

Top tip: Always ensure you include your club identification number at the time of booking and on-board to ensure you get the maximum benefits from MSC Voyagers Club!

How do I check my points?

You can check your points by registering or logging into the online platform through MSC Cruises website: check my MSC Voyagers Club points

How do I collect more points?

Collecting points is as easy as cruising. No, really – it’s that simple! There are a few ways you can earn points, but the main one is just by cruising with MSC Cruises. Depending on the length of your sailing, what experience you book and your stateroom, each of these contribute to the number of points you earn for each sailing. There are three ways you can earn points with the MSC Voyagers Club:

• Based on the Experience you purchase (Bella, Fantastica or Aurea) or the MSC Yacht Club

See the table below for how points are earned depending on the Experience level and duration of your cruise:

MSC Voyagers Club Points based on Experience Level

Other ways in which you can earn MSC Voyagers Club points include:

• On-board services you have pre-purchased before cruising
• On-board expenses

MSC Voyagers Club Level of Membership

There are five levels of MSC Voyagers Club membership:

• Welcome Membership – At least 1 confirmed booking
• Classic Membership – 1 to 2,199 points
• Silver Membership – 2,200 to 4,299 points
• Gold Membership – 4,300 to 9,999 points
• Black Membership – 10,000+ points

MSC Voyagers Club Benefits

Planning

Pre-boarding

On-board Privileges

MSC Voyagers Club Benefits Additional Information

Milestone reward

Silver, Gold and Black members receive a membership pin upon reaching the level of membership for the first time. These will be delivered on-board and are allocated once per membership level upgrade for all members aged over 10 at the time of the cruise. You will need to visit the MSC Voyagers Club infopoint to collect your pin.

Complimentary Thermal Area session

Gold and Black members receive a free one-hour Thermal Area session once per cruise for a steam bath or sauna. This is not available to MSC Voyagers Club members under 18.

Complimentary gift

Gold and Black members will receive a complimentary gift, delivered by Cruise Consultant during the cruise. This is not available to MSC Voyagers Club members under 10 at the time of the cruise.

Complimentary Speciality Restaurant Dinner

Black membership holders are entitled to enjoy a tasting menu dinner for two at a speciality restaurant once during the cruise (not including beverages). Members may extend their invitation to one occupant of the same cabin only once and only if the cabin mate is not a black card member. Subject to availability. This is not available at self-serve buffets and members under 18 must be accompanied in order to enjoy the privilege.

Black Party

Black membership holders will receive an invitation on-board to join an exclusive party where they can meet other Black MSC Voyagers Club members. This is not available on cruises with less than four nights and members under 18 must be accompanied by an adult sharing the same cabin. 

Chocolate ship

Black membership holders will receive a complimentary chocolate ship gift, hand-crafted on-board and delivered during the cruise. Not available on cruises less than four nights.

Late cabin check-out disembarkation

Black membership holders can stay in the cabin until two hours after the ship arrives in port. Members should check transfer time to make sure they can enjoy the privilege.

MSC Status Match

MSC Voyagers Club also offers a status match with the programme, allowing existing and new cruisers to MSC Cruises to enjoy the same incentives they would typically enjoy with their pre-existing memberships with other cruise lines, hotel groups, airlines and tour operators.

What is the MSC Status Match programme?

Upon joining the Voyager’s Club, cruises can enjoy exclusive benefits and privileges simply by mentioning any existing loyalty benefits. This includes those with the airline, tour operators, hotel groups and even other cruise lines!

This allows MSC Cruises to match passenger status from other cruise lines, as well as other hospitality industries for the ultimate holiday benefits.

How does it work?

You can sign up for MSC Status Match on the MSC Cruises website here: sign up.

Matching is carried out by comparing as reasonably possible the level of benefits guaranteed from the external travel programme benefit card with those offered by the MSC Voyagers Club cards.

Anyone over the age of 18 years of age can register, and applicants must allow up to 4-7 business days for their Status Match to complete.

The MSC Voyager’s Club allows passengers to receive the same level of benefits from their existing scheme, depending on their tier level – Welcome, Classic, Silver, Gold or Black.

Memberships include discounts on cruise fares, as well as on-board privileges and access to a range of sailings with up to 15% additional discount.

Giles Hawke, MSC Cruises’ Executive Director for UK and Ireland at the time of the launch, said the line is simply looking for people who are travellers.

“It is a way of encouraging those who have not tried MSC Cruises to join while retaining all the perks and privileges they are used to. Say you’re a top member with Hilton. You come to us with proof and we make you a top-tier member with our loyalty scheme despite the fact you’ve never cruise with us before. You book, get the relevant discount and benefits and still remain a top tier Hilton member.”

MSC Voyagers Club T&Cs

You can find the full terms and conditions for both the MSC Voyagers Club and Status Match Programme below.

• MSC Voyagers Club T&Cs
• MSC Status Match T&Cs

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