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Cruise Information - Frequently Asked Questions

Cruise holidays often raise a lot of questions - it's difficult not to want to find out more and more when you start digging. We've tried to cover as much as possible in our guides on the website, and we've laid out below some of the most common questions we receive. However if there are questions we've not covered, just give our team a call.

Most popular questions this week:

Booking

Cruise Ships

Cruise Topics

Cruise Answers

Booking

Are there direct flights from my local airport to the cruise departure point?

Many of our partners do offer regional flights from the UK to connect with their cruises, but every cruise line is different so it will depend on who you cruise with and your chosen itinerary. However we can often put together a package that is convenient for you. Just give us a call for more details.

Are transfers included?

Transfers to and from the port of embarkation/disembarkation are usually provided by the cruise operator when you buy one of their packages. Where they are not included we will notify you at time of enquiry/booking, and we'll help you find an option that's suitable.

I'm not registered as disabled, can I book a disabled cabin?

Disabled cabins are provided on the majority of the major cruise lines' ships. All are subject to availability and naturally some ships cater better for our disabled passengers than others. Our Cruise Concierge team is here to help with any questions in this area, and to help you find the most appropriate and comfortable ship.

My spouse or partner made our cruise booking, can I call you to discuss it?

Yes, as long as you have your booking reference we can discuss the booking with you. However amendments can only be made by the lead passenger, credit card or debit card holder.

What are the cancellation charges?

Should you need to cancel your holiday, please contact us as soon as you are able. Cancellation charges are dependent on the cruise line your booking is with, and how close to departure you are. See cruise line brochures for all charges.

When do I receive my booking confirmation?

You will receive an email confirmation within 24hrs. You will also receive a cruise line invoice and statement within 14 working days from booking.

When do I receive my tickets?

You will receive your tickets between 7-10 days prior to your departure date. Your tickets will be emailed to you unless otherwise requested. A charge may apply for tickets sent in the post.

Do I need a vaccination?

This depends on the itinerary you choose, but yes they are required for certain voyages. Your Cruise Concierge will be able to tell you about the specific requirements for your chosen cruise. If you would like to find out more for yourself, the Medical Advisory Service for Travellers Abroad (MASTA) can provide a Health Brief on the countries you intend to visit for a small charge (www.masta.org)

What is our flight luggage allowance?

This is normally 20kg (44lb) but may vary depending on the airline. Baggage exceeding airlines allowance limits will be subject to charges payable at check-in. Some cruise lines also have baggage limits (usually higher than an airlines allowance) but you'll be informed about these when you book.

What type of documents will I need to visit the USA?

The US Visa Waiver Programme (VWP) allows most British Citizen passport holders to visit the US for up to 90 days. Only people described as a "British Citizen" on the photo page in their passport qualify to enter the US under the VWP. If you are described as a "British Subject", "British National (Overseas)", "British Overseas Territories Citizen", "British Dependent Territories Citizen", "British Protected Person" or "British Overseas Citizen", you will need a visa. Your Cruise Concierge will be more than happy to discuss this with you.

Will I need a visa?

When you've selected your cruise, your Cruise Concierge will run through any visa requirements with you. If you'd rather investigate this beforehand go to www.fco.gov.uk for more information.

Can I take my own wheelchair on board?

Yes, you must notify us of your requirements and request wheelchair assistance at the time of booking.

Cruise Ships

What are the dining times on board?

This is dependent on your chosen cruise line. Some cruise lines have 'early' and 'late' dinner sittings which are reserved when you confirm your booking. Some also have speciality/a la carte restaurants which you book on-board at your prefered time. Other cruise lines have totally flexible buffet style dining where pre-booked/timed reservations are not necessary.

How many formal evenings are there on board?

This is dependent on cruise line, so please ask your Cruise Concierge for details. On average you'll enjoy 2-3 formal events per week, but some cruise lines are informal throughout.

How do I pay gratuities?

Gratuities are automatically added to on-board accounts on most of the cruise lines. They tend to be included in the fare on smaller, luxury ships. Your Cruise Concierge will be able to advise the level and actual procedure for gratuities for your selected cruise line and ship.

At what age are children allowed on board?

Children's facilities including kids clubs & babysitting services are available on some ships. Each cruise line has age restrictions, please ask your Cruise Concierge or refer to the cruise line brochure.

What is the check-in procedure?

Full details of the individual cruise lines check in policies will be provided with your tickets. Most cruise lines require you to board the ship no less than 1-2hrs prior to the scheduled departure time.

Cruise topics

Types of cabins

Most ships have four types of stateroom; suites, balcony staterooms, outside-view staterooms and interior (no view) staterooms. Sizes of stateroom vary from 60 square feet to over 5000 sq ft, but industry experts suggest a 180 sq ft cabin as a minimum. As a rule of thumb, the higher the deck, the better the service (and the higher the price). Inter-connecting cabins, ideal for families or friends travelling together, are available on some ships.Facilities vary by ship but typically include showers (baths in larger cabins), multi-channel TV, telephone and twin beds which can be converted into a double bed.

Grades of ship

Typically ships are classified into one of four types

  • Large resort ships : over 3,000 passengers, providing extensive facilities, a broad variety of activities, large entertainment venues and numerous dining options.
  • Mid-size ships : 1,200-3,000 passengers, with a good balance between scale and facilities. Easy to get around and more suited to accessing some of the smaller ports in some destinations.
  • Small ships : 500-1,200 passengers, and therefore less likely for you to need to queue, ideal for those who want to get away from the crowds.
  • Boutique ships : up to 500 passengers, ideal for a more intimate cruise with fine-dining options, more freedom and less structure to the day.

Luxury cruising

Luxury cruising is the purview of cruise lines such as Silversea, Seabourn and Crystal. On a luxury cruise you'll experience attentive and unobtrusive service (with crew to passenger ratios of less than 1:2, and in some cases butler service), gourmet cuisine, connoisseur wines served by trained sommeliers, private verandas off your suite, the finest quality bed linens and branded toiletries, pampering spas and beauty salons, the services of a personal shopper all in the highest quality and spacious surroundings. Characteristically luxury means a small or boutique scale ship which, in turn, means access (and more direct access) to more destinations too.

World cruising

Perhaps the ultimate cruise holiday, or even the ultimate holiday full stop, a world cruise can take you to many different ports across the globe spanning months of pure indulgence. Take in the Americas, Australasia, Asia and Europe all in one holiday with a world cruise from P&O, Fred Olsen cruises, Cunard or Holland America, or one of the ultra-luxury lines. Celebrate crossing the International Date Line or the Equator with a glass of champagne and marvel at the vast of array of iconic sights you will enjoy. Whilst on-board attend themed balls, listen to world renowned lecturers, enjoy celebrity entertainers or just watch the world go by.

New to cruise

Despite the ever-expanding world fleet of cruise ships and the destinations they visit, picking a cruise is probably easier than picking a land based holiday - unless you feel spoilt for choice! Cruise118's Cruise Concierge team is here to help you work out which itinerary, cruise line, ship and cabin type will work for you based on your own individual preferences. We'll simply ask you about the kinds of things you enjoy doing, who you're travelling with, what you've liked about past holidays and then make some recommendations to you and, crucially, explain why we think they are right for you. We'll take you though everything you need to know too - so by the end of your booking you'll feel like an expert before you've even set foot on a ship!

Family cruising

If you have children then a cruise makes for an ideal holiday - you get quality time for you alone, you with your partner and time for the family as a whole. Children can join in a broad variety of organised activities which can keep them interested and happy all day long - if that's what you and they want. Family cruising as as flexible as you need it to be. Children can either share the cabin with their parents or you could consider inter-connecting cabins for older children. And for peace of mind a cruise ships offer one of the safest and most secure environments you could find.

Honeymoons and weddings

What could be more romantic than saying "I do" on-board a luxury cruise ship. Many cruise lines now offer a wedding package which takes the pressure off the bride and groom and let's them enjoy their day, with all the usual features included such as a ceremony, flowers, champagne, a cake and invitations. Put your wedding in the hands of an on-board wedding co-ordinator and take it easy as your dream wedding is put together for you.

If not for a wedding, why not a cruise honeymoon? Honeymoon packages can include complimentary champagne, flowers in your suite, private captain's cocktail party, tables for two in dining room and more.

Why book with Cruise118?

Winner 2017 Cruise Agent of the year - Wave Awards 2017

Service – Our dedicated Cruise Concierge team will guide you through every step of the booking process, helping to plan your perfect cruise holiday.

Price - Our relationship with the cruise lines gives us access to all the best deals and discounts, including exclusive offers that you won’t find elsewhere.

Peace of Mind - We´re an ABTA member. In addition, all flight-inclusive holidays on this website are financially protected by the ATOL scheme. So you can relax, knowing that you´re protected financially, should anything happen.

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