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Travel Insurance Advice

We advise you take out adequate travel insurance at the time of booking your holiday. Cruise lines require all passengers to have adequate travel insurance covering medical and repatriation and boarding could be refused if evidence of travel insurance cannot be provided.

Cruise lines may have specific requirements for travel insurance please refer to your cruise lines’ terms and conditions.

We also advise you to check that your travel insurance includes cover for COVID-19 to ensure you have adequate protection in the event that you, or a member of your party test positive for COVID-19 ahead of, or during your holiday, and are required to isolate and unable to travel.

  • You are not entitled to a refund if you are prevented from travelling due to COVID-19.
  • You may not be entitled to a refund if you are refused boarding by the cruise line at embarkation.
  • You may not be entitled to any additional costs incurred as a result of needing to self isolate during your holiday

However, we will always provide reasonable assistance in supporting any of our customers in making necessary arrangements or changes to their holiday before departure or during their holiday.

To get an online quote for travel insurance including cover for Covid-19, please click here:

These are suggested referrals only and does not recommend any specific insurance companies.

Cruise Line Protocols

Each cruise line has been developing their own health and safety measures, alongside requirements, ready for resuming sailing. These measures will apply to all guests and crew on-board and be mandatory to follow in order to reduce the risk of infection and maintain safety for all.

These protocols are subject to change in line with the evolving response measures as conditions warrant. They will be continually evaluated and adjusted against the current state of the COVID-19 pandemic.

Please be aware that these were correct at the time of publishing and we recommend reviewing the cruise lines own policies for up-to-date information, the links of which are provided below.

Carnival Cruise Line
Celebrity Cruises
Celestyal Cruises
  • Still in development and evaluating plans to safely resume operations.
Disney Cruise Line
Fred. Olsen Cruise Line
MSC Cruises
Norwegian Cruise Line
P&O Cruises
Virgin Voyages
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At Cruise118, our dedicated Cruise Concierge provide first-class customer service and support from booking your cruise to returning home. We pride ourselves on offering an exceptional standard to our customers, as proven with our awards and customer reviews below.

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