Welcome to our cruise reviews section. We pride ourselves on our excellent Cruise Concierge service which has won numerous awards including the coveted National Award for Online Agent of the Year.
Here at Cruise118.com, we take pride in treating exceptional as standard, and there's nothing we value more than your customer feedback. Take a look below for a selection of cruise and ship reviews from our valued customers.
Here are just a small selection of the cruise reviews and ship reviews we have received from our cruise customers:
We recently purchased a Caribbean Cruise on the Allure of The Seas. We spoke to Michelle Clarke.
I don't usually have the time to write feedback emails, however on this occasion the care and commitment shown by Michelle to educate us about our options and her patience and non-pushy approach deserve recognition.
Probably the easiest £3000 I have ever spent!
Tanya Hadley of Cruise 118 arranged a late booking for myself and my daughter on Celebrity Eclipse (20 - 31 October 2010). The arrangements were very efficiently handled by Tanya, I found her friendly and the whole process went very smoothly - all the searching taken care of and Tanya came up with the ideal arrangement for our needs within a couple of hours.
My daughter and I thoroughly enjoyed our cruise and we will not hesitate to use Cruise 118 again and to recommend Cruise 118 to friends. Many thanks for a stress free process with a wonderful outcome.
Just a quick note of commendation for Michelle Clarke who dealt with our booking professionally, patiently, helpfully and with excellent people skills.
I would like to compliment your staff member Catherine Divan for the polite, prompt and helpful manner which she responed to my enquiries.
Just wanted to say how satisfied we were with your travel agent Kamini who arranged our transatlantic trip on the Queen Mary2 last week. She was very patient with our numerous enquiries and making the special arrangements we requested. She did great job.
Please thank her for us,
Norma Levenstein and Rosa Pizer
I just wanted to let you know how much I have appreciated Alan's cheerful and courteous help as I try to organise a weekend away for 14 women.It is like herding cats, trying to get a consensus, but Alan has been excellent, very prompt in his replies and his follow up phone calls.
If I had a job open in my company, I'd offer it to him!
Sandra and myself would like to thank everyone at Cruise 118 for organizing us a brilliant cruise aboard the MSC Fantasia. It was first class all the way.
We would also like to say a special thank you for the birthday cake presented to ourselves from Cruise 118 on the day of my birthday.
Big Thank You,
Bobby & Sandra
Hi, I got call from Aiyub on Sunday at 6pm, while I was doing some research on cruises, so really great time. I found him very helpful and knowledgeable. Even though I haven't booked anything yet, I might do it in the future calling him back.
Received tickets etc for Carribean cruise organised for my by Lisa Parkisson. today. Your operator made it incredability smooth and easy for me. Thank you to Lisa and your company I shall look forward to telling you how good it was when I get back home in December.
I have just booked a cruise through Cruise 118 via Lisa Parkisson. Your company is very lucky to have someone like Lisa, she is able to deliver under (my induced) pressure and still maintain a sense of humour. She is knowledgeable, informative and totally unflappable. Made booking easy and a pleasure.
I wanted to give you feedback about Caroline. I have been in touch with several cruise companies, and she was the only person to come up with new suggestions re a Baltic cruise, everyone else was selling us "the package". I am delighted with her recommendation, and I will certainly use your company again.
Well done Caroline!!!
We would just like to say how very helpful Cherie Howells has been in taking us through the procedures for our first cruise.
She was on the phone to us for nearly an hour and was extremely patient and understanding and has made sure that we have booked the right holiday for us as an introduction to cruising.
We are really looking forward to the experience on the Oriana.
Sue and Peter Mison.
I recently contacted your website looking for information about Caribbean Cruises. I would like to tell you how great full I am at the service I received from one of your employees. Michael Thomas.
Even though eventually I booked elsewhere, he was friendly, helpful, attentive and his replies were in good time. It was really refreshing to be emailing someone that wasn't so formal.
I really felt like he cared about my wants and needs. This email is a bit overdue, however I felt it was necessary.
I will definitely recommend this site to friends in the future.
Hello - I have booked the above cruise with Sandie Collier who has been great from the word 'go', it is our first cruise and she has been extremely helpful in talking us through the various possibilities and helping us choose the most suitable cruise also answering the numerous questions and queries we have had, she is so unflappable which is very reassuring!
I am sure we will have more positive comments as time goes on but wanted you to have our feedback at this initial stage.
Diana and Hans Wieynk
Maura McKenna has again proved to be a valuable asset to 118 Cruises. This is the second time we have booked with her.
As we had a good experience the last time, I particularly asked for her to deal with us. Her efficiency, patience and friendliness has made our booking trouble free.
Any doubts or questions have been dealt with quickly, with the desired outcome.
I would have no hesitation in recommending her and 118 Cruises to all.
I recently contacted your Alison McIntosh to book a cruise to the eastern Mediterranean, Alison provided a very thorough and attractive package which included flights ,hotel and transfers. She accomplished this in a very professional and pleasant manner. Unfortunately my wife and I found we were unable to travel through an unforeseen circumstance.
We will not hesitate to contact her again once we are again able to travel.
Just wanted to say how fantastic Andrea has been. I had intended to do alot of shopping around but when I spoke to Andrea I didn't look any further!
I have found Phil to be the most friendliest and helpful person whilst booking my cruise holiday. Phil made sure that everything was to my satisfaction,. Phil phoned me just before my holiday, to check that I was happy with the arrangements, e-mailed me and also wrote to me before my holiday.
Not only did he do over and above his duty, I feel as though I have made a friend of him. Phil has since been in contact with me after my return from holiday. Phil is such a happy, pleasant person, and nothing was too much trouble for him. I hope that he gets the recognition that he so greatly deserves.
Nothing I asked Phil seem to faze him, and ceertainly nothing was too much trouble, when he said he would phone or e-mail me, he did. Great service from Phil with a lovely happy go lucky, but very professional personality. I cannot praise Phil enough. Do please give Phil the recognition he greatly deserves, as when I next book a cruise with Cruise 118, I hope that Phil is the person that organises my next cruise holiday as he certainy knows his job inside out.
Mrs Ellen Thomas
I have today booked for the first time with Six Star Cruises mainly due to Sandie being so helpful and professional on the telephone. I could have got this cruise a little cheaper, with another agent, but hey ho, whats money!
Mrs Mary Fraser
I would like to say a "thank you" to Kamini Mistry, who found a late deal for me and handled the booking for the Ocean Countess Oct. 19th she did it very efficiently.
With patience and an excellent telephone manner, I would say you have a valauble employee there !
Just to let you know that I have been dealing with Lisa Parkisson with regard to my booking on a Cruise - first time for us both - and we could'nt ask for a nicer more helpful person than Lisa.
Would just like to let you know how helpful and prompt Lisa Parkisson has been since making my enquiry a couple of weeks ago,
We are asking for a complicated holiday and she has been more than willing to look at different options for us and whatever enquiry I have she has quickly had a reply and if the answer was not available straight away she would always let me know that she would be in touch as soon as she had information to give me.
Although we have not yet booked (due to decisions to be made from our friends) we are very impressed with your staff member and thought it only fair to let you know. People are so quick to make complaints but don't spend any time praising them.
I have just booked a cruise with Kamini, she deserves a gold medal.
I have been so awkward and undecided, swapping and changing cabins three times. On each occasion she has accepted my requests with the up-most patience and politeness. She even phoned me last night (after she had finished work ) just to help me with deck plans, sorting out which was best for me with my fears of lifts and claustrophobia. Nothing was too much trouble.
I have booked holidays and cruises with many different companies in the past but I have never had such care and professionalism as with Kamini. I shall certanly be using your company again, please put me on your mailing list.
Dear Sir, this is my initial enquiry about booking a holiday for next year and I find that the lady handling my booking is so very helpful,
if this the standard that you work to I can see getting the holiday I require will be no problem due to the ladies diligence, her name is Sandie Collier, look forward to dealing with you
I lost my son of 37 a month ago decided for the first time to go on a curse with my boyfriend as I need to get away. If I like it I will be off again as long as the weather is good in Feb/ Marsh. I am a very fussy lady and host allot of large company in the City of London to have a complement from me is something. I have asked so many silly questions and I am sure there will be more…. I must complement Michael Thomas my cruise concierge he has been great! Michael is going to give me an update when he comes back from his holiday on the Azure. Yesterday I spoke to Sandy who was so helpful it’s nice to know I am getting an honest answer with being very professional. Please pass my complements on to them both.
I have booked a cruise with Cherie. I would like to comment as follows:-
Cherie was great returning calls when she said she would, she was also very helpful in getting me direct flights she also held the cabin after my first enquiry which was superb and took my call on a Sunday. All in all i have received an outstanding service and I will certainly recommend Cruise 118.com to my friends.
Hi just wanted to say that the customer service we received from Lisa Parkisson was excellent.
She called back when she said she would and has completed all tasks in a timely professional manner. Just thought you should know, as many people complain, but I am happy to compliment>
Tina and Ricky Keen
I would just like to say I am very happy with the service received by Cherie Howells when booking our cruise on the Ventura. Cherie was very polite, helpful and efficient which is very much appreciated when booking a holiday. Kind regards
I have today booked my very first cruise and solo holiday. Neil Burtenshaw dealt with the matter for me, during the course of which I found him to be exceptionally proficient and kindly helpful in all aspects. He was also very explanatory with regard to various options available to me which considerably assisted in putting me at ease. This being my first venture I was, of course, rather naive and slightly nervous but again, Neil was more than patient and has left me feeling quietly confident and really looking forward to my journey. Once again, through yourselves, I would wish to thank him for his much appreciated assistance.
The service I have received from Michael Thomas has been excellent, he is polite, helpful and patient, when he says he will get back to you he does quite quickly.
This is the first time I have travelled with Cruise 118 and it will not be the last.
I have been very pleased with the way Mr Leech has handled my booking - I was unable to confirm the booking immediately but he was very patient and it paid off in the end.
So now looking forward to our cruise on 11th November.
Isabella De La Mothe
Phil, is always very helpful, always returns our calls, & appears to go out of his way to help us book our cruises. A pleasure to have him as a contact.
Thank you so much Phil
John & Joan Gallagher
I have just received confirmation from Lisa regarding the booking of a cruise and stay holiday. The holiday was not straightforward as it entailed booking all the elements separately. Lisa worked tirelessly over 2 days the bring all the elements together and kept me in touch every step of the way. In my opinion and after booking numerous cruise with different companies this was the most professional and most friendly that I have encountered.
A big thank you to Lisa and to Cruise118 for employing her.
Mr. T. Stephenson
I have just booked (after much deliberation) our first cruise!. We really did not want to travel on the huge monstrosities, with all the limitations on board (when and where to eat for example!!).
I wanted to feedback how helpful Andrea has been so far. My first phone call was for advice and the trip we had already chosen eg which cabin. Andrea gave me some excellent advice and options which helped us make our minds up immediately and booked our cruise!.
I feel reassured that she is to be our personal contact, and are looking forward to next July!.
Thank you Kind Regards
Great holiday. Everything organised by ann. All i had to do was to drive to the the ship.Ann is first class. Will book again with ann and 118.
Ray and Jan Daniels
I would just like to say what a fantastic service Caroline is giveing my self and my wife, she is covering all aspects of our holiday requirements,and its not easy with my wife being disabled, but Caroline has gone the extra mile and we appreciate it. If our Cruise is as good as the service to book it, then we will be booking with Caroline again and sod Thompsons and the other travel agents.
Mr & Mrs D Highley
I wanted to take the time to tell you how helpful Phiil Robinson has been. He found two cruise that would have met our requirements.
He was very pleasent to speak with and explained everything that someone new to cruising needs to know. As I said to him in my last e-mail if I should ever go cruising again the Cruise118 will be my first 'Port of call'.
it's me again. I've decided just to deal with you rather than the other companies I have been speaking to because you have been by far the most helpful.
Hello - I just wanted to drop a line to say how helpful, friendly and efficient Lisa has been in helping me book a Northern Lights cruise for this December.
Really looking forward to the trip and will certainly recommend using cruise118 to my friends.
Orla Horn Dublin
I would just like to comment on the efficient and prompt replies I have received from Samantha. Unfortunately we haven't booked our cruise yet but Smantha has promised to keep looking for us.
Thank you for your information. We will contact you soon after we return from our Ventura trip in October. Perhaps I shouldn’t say, but you are to be congratulated on the way you handled this enquiry – well done!
Having been recomended by others to 118 ,we were delighted by the efforts of Lindsey to help us , it did'nt work out - but Lindsey's efforts were exceptional and beyond the "Norm" In the days that "I" employed people I would have been proud to have found such a "Lyndsey" we will be in touch again with "118"
We have just booked our cruise with Phil Robinson & wanted to let you know that he was so helpful, friendly & efficient and he is a true credit to your team and the Company.
Just to let you know how helpful and polite Aiyub has been in helping me pricing various cruises, both by email and on the telephone.
I am extremely grateful for his help.
Louisa was a great help and got us a lower price for our cruise. We are waiting to see if prices go down due to recession
Have just booked a cruise with 118 and would like to complement Paul on his standard of service. He was helpful and informative and made it easy to decide which options to choose.
Just a few lines to say thank you Emma for all the effort and work you put in on organizing my recent cruise. The service you gave me was second to none , and was very much appreciated. I had a wonderful time , as my first cruise it was an outstanding success.
I will hopefully be going on more cruises in the future, ones that you have arranged!.
Thanks once again, Cheers
I have to say that Samantha was very helpful,courteous and easy to communicate with overall a very nice lady to deal with. Unfortunately my local agent knew I had been looking for this particular cruise and made an offer I couldn’t refuse.
Thanks again for all your help.
I would like to say what a pleasure it has been dealing with you so efficient , friendly and helpful .The other cruise company lost out because I didn’t like the guy I dealt with ,so it really does make a difference
Please pass this on to your manager and hope he/she gives you a big bonus!
Best wishes Kind regards
Just wanted to let you know how impressed I was with the service from Michael, after my email he telephoned the next day and although could not get what I wanted was very helpful and extremely polite. Thanks also for the literature on your company - excellent service and I will definately ask for him in the future if I need any help
I would like to compliment Emma on the service she gave me = a very competent lady.
You ask for feedback on the service given by Richard over the arrangements for this cruise. To date, it has been absolutely excellent.
Very friendly, efficient, and returning calls with fresh information extremely quickly.
If the cruise itself lives up to his administrative skills, we will have a very good time.
I wish to pay a compliment to Neil for his enthusiasm,knowledge and very proffesional service which he offerred us when booking a Far East cruise with him last night.
He is a credit to your company and we will most certainly look to book with him again,
Susan & Gerry Mclenaghan
I would like to comment on my booking experience with Richard today. It was very nice to be treated in a pleasant, professional and competant manner.
Everything was patiently and clearly explained. He took my money off me with great courtesy and displayed a refreshing sense of humour.
I would like to say a big thank you to Cherie Howells for her advise and assistance when I was booking our next cruise (2nd ) with 118, She was very polite and cheerful and contacted me when she promised, which does not happen too often these days.
I am sure if I have any queries I will get the same service.
I wish to thank Aiyub Leech for the most fantastic service given to me over the telephone on Saturday 21st August 2010. Aiyub's knowledge on cruising, patience whilst I asked many questions and his attention to detail was 1st class ! Please pass on my gratitude and many thanks for his kind manner and wonderful service skills.
Just a little note to say how pleased I am to have booked a cruise with you and this is all because of the help we received from your agent Keeley Brittain.
She was prompt in answering any question we had and sorting out our requirements. If there were more people like her I am sure you would get more customers.
I have dealt with with both Cherie and Rebecca and was very pleased with their customer relations.
I would just like to say how pleased we are with the way Aiyub has been dealing with our cruise booking. He responds to my telephone calls and any queries I have instantly. And I would like to add that he is an asset to Cruise 118 Company.
Mr M J McCollum
I am writing to you to let you know what a pleasure it was to deal with Paul Kendal today. From the first telephone conversation he was friendly, chatty & very enthusiastic. He was extremely helpful, answered all my questions knowledgably & was prompt to return my calls. Paul made the whole process of booking my first cruise with him an absolute pleasure, & did all the hard work for me. There was no "hard sell", he was honest & polite at all times. I can not rate him highly enough. After I had completed my booking with him, I put the phone down with a huge smile on my face. Paul made everything so easy. Paul was fantastic. I would not hesitate to recommend Paul to anybody booking a cruise. Thank you.
With kind regards,
Mrs Nicola Moule, Pitstone, Leighton Buzzard (A very happy & satisfied customer)
Many thanks for your help, Thomson have passed my message on to the Island Escape, I am so grateful to you, I would not have had a clue what to do on my own, I can honestly that in all the years we have been holidaying we have never had such good service and helpful advice.
From booking the cruise to the after sales Cruise 118 is absolutely incredible, from Cat to Rebecca, you and others whose names I cannot remember nothing has been too much trouble for anybody, and in speaking to you all on the phone and by e-mail it is like dealing with a big family, I had lots of conversations with Rebecca and she was unfailing patient and helpful. We will definitely be boooking our next cruise with you, can't wait!
Please could you pass this on to your managers so that they know how much you are appreciated,
Maureen + John Thompson
This lady is by far the most pleasant helpful person i have ever had dealings with a credit to your company
Mr F Collins
The above employee of yours recently booked a round Britain Cruise with Fred Olsen's Balmoral for my wife and I. We really enjoyed the trip and weather, and would like to say how helpful and considerate our dealing with Emma were and we would recommend 118 to our friends as a result.
Mr and Mrs Hart,Bexley, Kent
Yesterday I spoke to Lisa Parkisson for cruise prices etc.
She was extremely helpful, doing all she could to answer questions and book exactly what we wanted. It was a pleasure to deal with someone so knowledgeable and friendly. Employee of the month!!
My dealings with Sandy Collier have been excellent and she is an extremely helpful and pleasant person.
The fact that cruise companies have a thing about wheelchairs is not her fault, by law they are not allowed to discriminate so they limit the numbers allowed on board using "Elf and screw it up" as a reason for restricting the number of disabled people on board.
I cannot see that eight disabled people as part of over 800 passengers is a large problem. Whilst in the Royal Air Force I served nine years on search and rescue helicopters and if we took up the policies of the shipping companies we would restrict the number of people we winched up. One very disgusted potential cruiser.
My wife mary and I have just returned from a med cruise we booked with you. We just want to complement the excellent and fast service we received from Ann Smith and Phil Robinson on this occasion and also last years booking. We have no hesitation in booking with 118 again.
Excellent service from Michelle. Good advice & quickly back with answers to my questions & a final satisfactory quote for our cruise out of Galveston, Texas. A credit to your organisation
I wish to convey my thanks and my appreciation for the way your staff handled my booking with Cruise 118. After a few false starts (on my part) they sorted my booking out.
Just a short email to say the service I received from Michael was second to none. He gave me first class attention but could not find anything to suit all seven passengers.
Whilst looking for details of ships calling at Plymouth, I opened your web page for sailings from Plymouth. I think it would have more credibility, if the picture of the Hoe was the right way round!
My sister and I would like to say how impressed we have been during recent days at the most pleasant, courteous, efficient professionalism displayed by Michael Thomas, our Cruise Concierge, during the booking process.
He has made a potentially complicated process, unstressful and enjoyable. He deserves to be congratulated and highly praised. He is a credit to your company.
Pat McNab and Ros Brocklehurst
Just wanted to say a big thank you to everyone at Cruise 118 but especially the wonderful Michelle Clark, for recommending and organising our recent cruise on Ventura.
Mike and I were first time cruisers and had loads of questions to ask. Nothing was too much trouble for Michelle, who recommended the cruise, got us a great deal, and organised absolutely everything for us, without getting fed up with the constant flow of emails she received from me!
Please thank her for me, and tell her that she was quite right - we had the most amazing time, loved every moment, and could not fault a thing. We will certainly come back to you and Ventura.
Jenni and Mike Gooch
I would like to express my sincere thanks to you but especially Aiyub who has shown the utmost professionalism in helping us to find the cruise of our choice.
He was very patient and polite in dealing with us and was excellent in the way that he dealt with us. It isn't every day that we find someone so professional and knowledgeable within their own field and we could not fault him.
Please pass on our thanks to him, he is a credit to you company. My wife and I would have no hesitation in using your company and especially Aiyub again when booking further holidays in the future.
Thanks for your helpfulness and friendliness Phil. I will certainly look to you for further cruises.
I would just like to say a very big thank you to Lisa Parkinsson for her very kind assistance with my recent holiday booking.
I have only just been introduce to Lisa, and found her extremely helpful and friendly, as she certainly went the "extra mile" in sorting my booking out for 2011. I will certainly contact her again in the future.
Hi i have recently booked a cruise with you and i would like to thank your conciege lisa parkisson for all help and information she gave us at the time of booking and also the follow up details.
mr Peter Webb
Dear Sir I wish to record my thanks to both Katherine and Tanya for their splendid help and patience in arranging the cruise to Norway.
Mr R M Williams
This week, realising that we unexpectedly could fit in a late cruise, we contacted Cruise118.
Cherie Howells returned our call almost immediately, noted our requirements and over the following two days gave us her almost undivided attention.
It was certainly no fault of hers that she could not satisfy our needs - the cruise we had set our minds on departed in six weeks and, understandably, had very limited accommodation left.
Nevertheless she explored every avenue, using many different options, offering us very relevant alternatives which for various reasons, we could not follow up : departure port, cost, etc. I should like to place on record our great appreciation of the patient, sympathetic and knowledgeable attention she gave to our enquiry. Please assure her that we should have no hesitation in using Cruise 118 (and in particular her) expertise for our future requirements.
l would like to say thank you to Tanya Hadley in her patience and friendly manner with dealing with my booking, l found her to be most helpful, professional, and l would not have any hesitation in booking with Tanya in the future.
You Jenny Ingram, has been prompt, courteous and helpful and a delight to deal with. The country could do with a few more like her. Very noticeable the difference between her attitude and the stonewall treatment from the shipping line. All this palava would have been unnecessary if they had permitted a change in the other occupant of the cabin
I would like to inform you that the above person was absolutely brilliant in helping me choose my special cruise for my 65th birthday next September. I found him very helpful and knowledgeable on the cruise that I was enquiring about. Through you I would like you to convey my thanks to Mr Aiyub Leech.
Mr Richard Dunmore
Sandie was very helpful and informative, and we're still considering her offer.
I would just like to let you know that Lisa has been booking a cruise for us on P&O Ventura and she has been so helpful and efficient and it was a real pleasure to book the cruise through her. Try to keep her as she is a real gem.
I write to say a very warm 'Thank you' for all the preparatory work you did for our cruise on Seabourn Legend, 17-24 July,from Monte Carlo to Barcelona. James Crowley and myself enjoyed it immensely and we wish to convey our gratitude and deep satisfaction to all concerned. You may convey our thanks to anyone who would be interested.
This is just to say how very helpful, friendly and knowledgable that Phil Robinson is. He is extremely good at his job. He is very professional and nothing was too much trouble for him. I have e-mailed Phil and telephoned him and each time, he came up with the answers that I needed very quickly. That is the sort of service that I appreciate. Please do let Phil know how pleased my husband and I are with the service given by him.
Mrs E Thomas
Hi, I have just received our tickets for the above booking. At this point I would like to say a big "Thank You" to our Cruise Consierge Erin Madine for all of the help that she has given to us since we first made our reservation. Erin has promptly answered all of our querys/questions regarding our cruise and has been a delight to deal with. Very professional and friendly in her approach to customers and should be regarded as a valued member of staff within Cruise 118. Also the same can be said of Lynn Guest, who we dealt with last year and who also initiated this years booking when we asked for prices on the Alaska cruises. To both ladies, well done and we hope to book with Cruise 118 in the future!
Thank you very much!!!!
Dear Sirs, I have recently enquired about a cruise on the EPIC ship of NCL. I was lucky enough to have been looked after by Keeley Brittain who was to say the least very helpful. She has a friendly but not too familiar manner and was the only person to both e-mail a quote and send a follow up letter. The fact that I have decided to delay my holiday for a few months is no reflection on this young lady. I shall be looking again around November time perhaps for some winter sun and Keeley will be the very first one that I will contact.
Many thanks for all your patience.
Wonderfull service from Caroline McCannMoon, cannot thank her eoungh she saved me from a nightmare.
I would like to comment on the excellent service and the manner in which paul dealt with my enquiry about a cruise to south america. As a result we are looking forward to our first cruise. I would recommend your company to anyone who is looking to book a cruise.
A very pleasant young Lady it was a pleasure to speak to someone so friendly. Thank you very much for all your help and information.
Mrs Doreen Saunders. Thank you Lisa
I wish to report on the excellent, helpful and courteous service that I received from Lisa Parkisson following a cruise inquiry. Sincerely,
Anthony George Klein
I have recently booked a cruise with your company through Paul Kendal. Although price was a key contributing factor, and Paul was able to slightly undercut one of your competitors, a key part in my decision to book through yourselves was the attitude of Paul.
I originally rang Paul yesterday to get a quote and due to system issues he could only give me a ball park figure. I felt that his quote was reasonable and asked Paul to ring me back the following day at 6.00pm. At exactly 6 o clock Paul rang as promised and although his quote was higher than a competitor Paul was willing to reduce it to a more competitive quote which I immediately booked up at.
Having been around the world a few times, I know when someone knows what they are talking about and Paul certainly gave me the impression of being an experienced and knowledgeable professional which I found to be re-assuring. The booking was completed efficiently and accurately. I just thought you should know what a good representative you have.
Hi, I would like to thank Lisa for her expert help with the booking of our cruise, for our silver anniversary. Lisa made the booking so easy and enjoyable with her enthusiasm andknowledge, giving us good advice and finding the best deal.
Thanks Lisa again for your help and look forward nearer the time of our holiday, in booking the excursions and drinks deals
Michelle has been a tremendous help to me over the past week,while organising our Med cruise. I am sure that I am not the only one to have written to you about her. Lovely to have such a pleasant person to deal with. I am very pleased with it all and will come back to her again in the future.
This is our first cruise and the help and general advise we received from Sian was extremely good, fingers crossed for some decent weather and hopefully the first of many cruises to come.
Please be advised that I was very impressed at her manner and dedication Cherie showed at trying to find me a cruise over this last weekend. Even at home she was looking to try and help me and both made and took a number of phone calls on her mobile. It is not booked yet as I am still looking at the costs but for customer service I would love to book through Cherie!
Excellent service. Aiyub was the first of many mails, that understood my questions.
Hi Emma. I just want to let you know that I have had excellent service from Caroline McCann-Moon.
She has been so helpful, pleasant and professional. She called back when she said she would. She dealt with emails quickly and efficiently and I have nothing but the highest praise for her! It's been a delightful start to our very first cruise (we fly out on Sat 17th) and I'm hoping that that quality of service will continue.
Briege and Aiden Daly, N.Ireland
Excellent service from Lisa nothing was too much trouble for her ,talk us through the computer work whilst on line enable us to see all of her dealings, also rang us back several times with different options . think she is due a bonus.
I made an enquiry today with regarding to booking a cruise with one of the Seabourn ships. Your staff member Emma Gray was most helpful and courteous. If I am unable to make a firm commitment at this particular time I would like to point out that I would certainly not hesitate in using your services for any future booking.
I have MS. I am in an electric wheelchair during the day, I need a hoist to get me into bed at night and my husband gets seasick. So I thought my dream of a cruise was out of the question but with the help of Cruise 118 we went on a four-day cruise in May 2010, from Southampton to Cork, and had a fantastic time.
I want to say a big thank you to all the staff at Cruise 118 who helped with my booking and most of all to Aiyub who took my original phone call and did most of the hard work. With Aiyub's advice and help I booked a short cruise, in an adapted disabled cabin, with Royal Caribbean and I booked a hoist which was delivered to our cabin before we arrived.
The hospitality on board the ship was fantastic, the selection and quality of the food was fantastic, the room including the bathroom had everything I needed and the entertainment was first-class. I desperately wanted to go on a cruise but my husband hates holidays and thought he would be bored but we both had a fantastic time and a well-needed break.
I want to say a big thank you to everyone concerned and if we get the chance to go on holiday again I will definitely book another cruise with Cruise 118.
I would like to bring to your attention the patience and persiverance of Lisa Parkisson, throughout all our contact from the first enquiry to booking Lisa has remained attentive and took time to listen to undertake the booking professionally and proficiently - you certainly have a wonderful member of staff!
Thank you Lisa for all you support and help along with the resourcefulness of a different type of enquiry.
With all good wishes,
I was delighted with the prompt attention given to me by Sandie Collier she was most helpful and I would recommend your firm to my friends
Thank you very much for your help with the booking, super service, have made an enquiry with 118 before and very nice company to deal with,kind reagrds,
I have just booked another cruise with your company & the booking was handled by Catherine Divan. I would like you to know that the service she has given me has been excellent.
I would just like to pass on my appreciation to Alan for the way in which he attended to my booking. It was not necessarily a simple booking because I was liaising on behalf of my parents (both in their 80's) and they required a lot of advice and guidance. Alan was patient, sympathetic and with his knowledge was able to provide the right sort of advice that I needed. The fact that he didn't just automatically try to sell me the most expensive - but the most appropriate deal was an inspiration. If Alan is a measure of the rest of your team, I would have no hesitation recommending you whenever I can.
Excellent, friendly service.
I would like to say what brilliant service I have received from Emma relating to my cruise booking Aug 13th next year. Emma gave me a lot of help last year but health issues with one of our group meant we could not proceed.
I had no hesitation in contacting her again this year and my family and I are booked on the cruise now and we hope to add others to the booking. I can't speak highly enough of her.
I would like to offer my thanks to your cruise concierge, Richard Wishaw for his exceptional service over the last couple of weeks while my wife and I planned our holiday.
He could not have been more helpful, first of all finding cruises that fitted our needs, and then making changes as required to enable us to book the holiday we wanted within our budget. This included making hotel reservations in Venice and Rome, pre and post cruise, and finding flight times that fit with our needs.
At no time did I feel under pressure to make the booking and his demeanour and experience were excellent. I am very confident that we have made the right decision to book our cruise on Azamara Club through Richard and I look forward to having the opportunity to use Six Star Cruises again for our next cruise. I only hope the cruise line can live up to the service we have received from you!
Thank you for the confirmation etc which I even managed to print out ! As with all my contacts with Cruise 118, all seems to be perfect.
May I take this opportunity to tell you how delighted we are with the service from Richard Wishaw. We are fortunate in being well trvelled, but Richard is by far the best travel consultant we have experienced.
My husband and I have just returned from our second cruise booked with cruise 118, with the assistance of the wonderfully caring and extremely helpful concierge Maura McKenna we will undoubtedly booking again.
As we are retired we have to look after our pension if we want to take extra holidays now we have the time, thanks to Maura we know what she comes up with we will be happy, as she does her best to get us the best deal she can.
We greatly appreciate this as the more she can save us, the more holidays we can have, greedy I know but my Husband and I have worked for a long time, and our pension sadly does not reflect that, so A BIG THANK YOU, to Cruise 118 and Maura.
Pat and Phil Turley
Just a quick not to thank you so much for the time you took answering my questions, giving me information and checking exactly what I required for my first cruise experience. I really appreciate your patience in particular, in equal measure to your humour. Have a great day and I hope a special offer that meets my requirements becomes available real soon.
I am emailing you to applaud the level of customer service offered by your member of staff Keeley Britain. I have been very impressed with her friendliness, yet professionalism which, sadly, is mostly lacking in today's "customer service" industries.
As yet, I have not booked a holiday for this year - personal circumstances may yet preclude this for 2010, however, I will and have recommended to personal friends and colleagues, who like me enjoy cruising to come to your site and in particular try and gain the assistance of Keeley.
I have copied her into this email, but would also be grateful if you could let her know that you have received it also. Again, thank you to your company, and especially Keeley, who has been a delight to engage with, and therefore will ensure that I return to your company in the future.
With warmest thanks,
My first contact with Cruise 118 was on Monday of this week and my telephone call was handled by Richard Wishaw. He was professional, curteous and extremely clear to deal with.
His initial quote was not as cheap as I had received from a competitor and he asked for a short time to review the price. He called back within a few minutes and matched the quote I had and I then booked a Fred.Olsen cruise for 4 departing in October.
Richard confirmed all the agreed prices and details, arranged travel insurance for my mother and her friend, and sent out the details by e-mail immediately and advised that formal confirmation by post would be sent out within a few days. A contact letter and brochure was received the following day by post. Earlier today I telephoned Richard to discuss booking another cruise to the Red Sea in October 2011.
The initial quote was much more expensive than other companies but Richard was sure his information was incorrect. He made further inquiries with Fred Olsen and your Head Office then called me back with an excellent price and this resulted in me booking the cruise for my husband and me.
Richard also made sure he booked our preferred cabin and confirmed all the details by e-mail soon after. I will admit to being apprehensive in using a telephone contact rather than the travel company I have used in the past however I was very impressed by the way my enquiries have been dealt with. I am very pleased to have been able to book both transactions with Richard and I will not hesitate in suggesting friends contact him when seeking a good deal and a professional approach to their enquiry.
To whom it may concern I would like to thank Samantha Harris for her input in booking our holiday, which was very pleasant.
We have cruised many times with Thomson but have always booked either on line or with a Travel Agent. Booking with Cruise 118 along with the polite and helpful service from Richard Wishaw has so far been a good experience.
I’m emailing, at Michael's invitation, to comment on his service to us and assistance in finding a cruise.
We both agree that Michaels help was absolutely invaluable. He phoned back within the timescale promised with exactly the information we needed and the whole experience of booking our cruise was much, much simpler than anticipated. A particular point to note was that at no time did I feel he was trying to push us into a particular option.
Indeed I had prepared myself for that possibility having suffered before with telephone bookings. The job was carried out with efficiency and great manners, (Eileen always notes that!) and we had a wonderful cruise, our first, and can’t thank your colleague Michael enough. By all means come back to me if you need further appraisal of our booking.
John Richards & Eileen Peak
Finally, as promised I would like to take this opportunity to thank you for all your help and all the time you have spent sorting out my cruise. I know it has not been easy and I know that I have asked a lot of questions this is to make sure I have a carefree holiday.
It would make a huge difference if this cruise went smoothly so I never have to feel the need to complain during my 14 night stay. I feel that even though we have spent many hours chatting, I know that I have made the decision to book a cruise on a huge recommendation. Phil there is not many times when I can honestly say that it is a huge relief to know that there are still agents around who listen and help people like myself.
The service you offered me was excellent and I cannot fault anything about our conversations or find any faults regarding the booking. I found you always to be friendly, kind and especially patient. I also found that we have chatted about most things even though sometimes we managed to drift away from the booking.
We always manage to find time to laugh and this played a huge part of booking with you. I felt so at ease chatting to you and asking any questions, you always manage to put my mind at ease after we speak. Even though this is my first cruise I hope that with your help and guidance I will enjoy the whole experience. Thank you once again for your help and time and I look forward to chatting again soon.
I normally book directly myself after researching relevant deals either through the High Street and then by looking on-line, but having contacted your company and dealt with Sian, I am totally converted, as the service and efficiency she gave me was second to none.
I have been really pleased and would recommend you to friends and colleagues without hesitation.
I would like to say what a pleasure it was to deal with your cruise Concierge Cherie Howells. She was very helpful and really did try to meet our requirements.
Unfortunately on this occasion direct flights from Newcastle to Barcelona were not available as a package, and we were unable to proceed with our booking. However should we require assistance in the future will certainly be in touch . Please pass my comments on to Cherie
We would like you to know how pleased we are with the service we received from Richard Wishaw. We have previously been on four cruises and all booked through ROL.
The service this time with Sixstar cruises was by far the best - from initial enquiry to booking and any phone calls we have made have been followed up promptly and answered efficiently and to our satisfaction, even when Richard was not in. (Also reflecting the good service from other members of Sixstar cruises' staff.
We feel it has been a very professional and personal service. We will certainly use Sixstar cruises again and recommend you.
I booked a celebrity cruise with Paul tonight, I would like to compliment him on his honest reviews and customer service. I could have booked the cruise with Iglu slightly cheaper but due to Paul's service and booked with yourselves.
The service we got was excellent, the very pleasant young lady Kamini was helpful and informative. 10/10 we will use you again
Re our phone conversation, I can't now plan a holiday within the next 6-8 weeks because of work commitments. However many thanks for your efforts it was appreciated and a pleasant surprise to find someone that still tries to give good service to the customer, feel free to forward this to your manager. I may write this year off for a cruise but will come back to you at end of year for next year.
Just a note to thank you for all your help last night. You were by far the most professional and helpful 'cruise booker' I have dealt with. I will sort out the car parking and thank you for that email also.
I telephoned yesterday to enquire about a cruise starting 22nd August 2010 and spoke to your representative, Tanya Hadley. I asked numerous questions which she answered with extreme politeness and patience.
As I was unable to make a definite booking she promised to telephone me back at 2.00 p.m. when I had had a chance to discuss this with my family.
Promptly at 2.00 p.m. the telephone rang and Tanya assisted me in making a booking on the Black Watch. I immediately received an email confirmation of the booking and today asked another series of questions about passport information etc. Immediately, I received another email from her giving clear instructions of details that were required. I am writing to you to say that she is an asset to your company and an extremely efficient member of your staff.
We would like to thank Lisa Parkisson for all her kind help today and would like to say she is a credit to your team, Kind, polite, efficient and extremely helpful.
Jenny and Neil Thackray
I would like to comment and thank David for his hard work, support and advice for a forth coming hoilday. My wife and i have always felt David goes the extra mile to get what the customer wants.
It's our first time to cruise so his advice and guidance have been valuable. When i sent emails asking him to contact me he's always replied quickly and nothing is never a problem to resolve. Thank you again cruise 118 and David
Hi, I did try and leave feedback for Lisa but I don't think you received it. We booked our holiday with your company on Friday, and with Lisa Parkinson as our ad visor.
She made our experience very easy and did not hassle us to commit until we were ready, we had no dead lines which we have had in the past to make a decision straight away, but kept coming up with good advice and alternative suggestions. She answered any question, and sought the answers from other sources to make sure they were the correct answers.
She tried her best to beat another quote we had had, but after our telephone conversations and emails I would not have gone anywhere else but with her. She seems really nice, friendly, and exceptional in her job. Your company should be happy to have her working for you. If we like this holiday I will be sure to come back to you again for further holidays, and hope that Lisa is still there to meet our requests.
We are very happy with your assistance in our holiday and will recommend your company to all our friends and family.
The Mellor Family
I would like to express our thanks to the service given by Sian. It was exemplary! As it is our first cruise, we needed to be as certain, as posssible that we made the right choice.
Sian's patience, understanding and explanation provided this, and it was never given in a manner that felt like sales pressure. I have worked in sales for many years and she is a great ambassador to you. I am sure this applies to you and all your team. Please never lose sight of this, as it far easier to retain than get customers. Our thanks to you all!
Ian and Janice Maunders
This is the second time we have booked a cruise with your company. We would just like to say how delighted we are with the service we have received from Kerry. She is always very helpful and is a pleasure to deal with. Nothing is to much trouble. Thank you Kerry.
Fiona & Norman Hodis
Yesterday l booked a holiday through your company, the person who dealt with me was Samantha Harris. May l say what a pleasant and efficient person she was and add that she is an asset to your company! If all your representatives are as knowledgable and helpful you are a very lucky company.
We are just home from a fantastic cruise on the Brilliance of the Seas, booked 29th Jan with Steve Weller. Would like to say what a wonderful job he did, especially booking our flights from Aberdeen, our holiday went so smoothly and was 5 star all the way.
Rita and George Picksley
Just to confirm, Paul Kendal has acted in a very professional manner throughout the progression of my enquiry and subsequent order of a cruise. He "Did what it said on the tin" in otherwords, if he said he was going to do something, he did it. in a timely fashion.
That seems to be all to rare in business these days, and he is to be congratulated for it. I always strive to get the best deal I can, but he had no issue with that , merely answered my questions in a polite and friendly manner.
It is our first dealings with your company, but if Paul is any example, then I wish you luck. I can only hope that our last minute cruise is as good as the service so far.
I have no problem with you using this in any advertising you may do.
I would like to say how delighted I was by the way Maura dealt with my enquiry about a Transatlantic voyage on the QM2 in July. She was polite well informed and made specific enquiries on my behalf.
Unfortunately we are unable to take this trip due to prior commitments but I shall certainly make sure that I contact your company in the future for assistance.
Just to say that Keeley was absolutely brilliant today when I was enquiring about booking a cruise - most helpful, cheerful, knowledgeable and most important, she rang back when she said she would. Although you were unable to match the price today, I would have no hesitation to recommend your services.
Just had to send a quick note to say how pleasant it was to deal with Erin Madine this week when I booked a cruise. Erin was extremely professional, courteous, patient and helpful, and gave a very good first impression of Cruise 118's way of doing business.
Just to say that the recent 4 day cruise we booked with Ann Smith was fantastic. If you paid me to find a fault. I would have to reject the money!!! Will go with Celebrity for the next cruise.
How did we get to book with 118? Interestingly I went on the internet, chose 3 companies with cruise in the title. Made an enquiry to all three. One company never replied! Second company sent an email 2days later! Third company. 118 Ann Smith called me with in a few hours with an answer to my request, but asked if I was interested in the 4 day cruise on the Eclipse. I asked her to send the details by email. This she did and the rest is History as they say!
A pleasure to do business with Ann Smith. So polite, no pressure to book, when we decided nothing was too much trouble,even booking my car at Southhampton. A pleasure to speak to a friendly and efficient lady. First stop for my future bookings will be cruise 118
Jim & Marion Wilson
I would like to let you know how happy I am with the service Emma Gray has given us we have asked her to make several changes to our cruise to the Panama in October, she dealt with this very professionally. I felt like it was no problem to her, she certainly is an asset to you and I wouldn't hesitate to use you again because of the service she has given.
Kate and John Tarlton
I wanted to send my thanks to Caroline Mccannmoon for all her help yesterday. I was looking for an alterative to flying, and have never been on a Cruise. Caroline was more than helpful,she put me at ease and explained things in detail. She also sourced alternative cruises and emailed then to me.
Unfortunately my mum had a very bad experience some years ago on the Edinburgh Castle. It was the mother of all nightmares and she feels she cannot go on another cruise. I would like to thank Caroline for her exemplory help. Maybe sometime in the future my husband and I will explore this option.
I would like to thank you for the excellent service provided by David Weir, when I enquired about cruising on the Artemis on June 13th. of this year. usually when you phone through to a help line, you get a feeling of being rushed and a lot of background noise.
This was quite a different experience and he gave the impression of being willing to take all day if necessary.... The specific help choosing a cabin, car parking,table size advice, all spring to mind at once. Some of the information on people's impressions of previous cruises, made me a bit wary, but the sense of David knowing what he was talking about, really impressed me.
I hope this is the beginning of many other cruises in the future,
Even though I did not take up any of the quotes that Emma sent me, I would like to reitterate my thanks on the excellent and prompt response we received and appreciated.
Excellent service provided today by Michael Thomas. Very personable and pleasant man, very knowledgeable, quick to phone back with specific info, happy to help, NOT PUSHY. I am well impressed.
Hope that the cruise lives up to the high expectations.
Catherine Godet Janice Smowton
I send congratulations to your team. Once again i have to say my concierge kamini mistry has given me satisfaction on every question i have had and is very sharp on her replies to me (by sharp i mean quick). Hang on 2 this girl she is great.
You should be aware that from my initial " cold " call to Richard his attention to our enquiry & subsequent booking has so far been exemplary....... I am sure this will continue till we sail all being well.
I would like to pass on my gratitude to your company for the professional manner in which they dealt with my enquiry today. I was looking for a cruise albeit a bit late in the day and dealt with Lisa who was extremely courteous and helpful. She didn't keep me hanging on the phone and phoned me back after researching my requirements and emailing me a selection of choices all of which were not suitable but that was no reflection on Lisa, it was more to do with the short timescale required by myself. However I will have no hesitation in using your company again or recommending you to my friends.
We cannot praise LISA high enough , so pleasant to talk to and explained every thing through with us. long may she stay with your company.
We wish to thank Kerry Halligan for brilliant service. She has gone out of her way to help us with our booking. Well done Kerry!
Jean & Jim Dunsmore and Wendy and Alan Lord
This is just to let you know of the excellent customer service Emma has provided me with recently. Last year Emma sorted out a cruise for us with Royal Caribbean and her helpfulness was second to none. She did everything in her power to make things easy for us before and after the cruise.
Recently we enquired about a cruise for 2011 for 10 people and again Emma gave 110%. Her commitment to get us the right holiday was commendable even when she wasn't at work nothing was too much trouble and she was always on the other end of a phone. This is just to say thank you to her and to your company for excellent customer service
We are writing to acknowledge the efficient service we received from your employee, Ms Caroline Mccannmoon. Not only did she help us in all the aspects of this booking, she went an extra mile to make it happen. We would say she was excellent in all her communications with us. She would frequently ring us to keep us informed, alter things to suit us.
But finally she helped us to make up our mind when we were dithering as the cost had accelerated so much before we knew it. She is truly an asset to your company. Thank you
Mr & Mrs S. Varma
I should like to thank Ms Kerry Taylor for the prompt and informative attention in regards to our booking.
Mr Neil Carrington
Just want to say that your agent Aiyub was most helpful when I rang, all the details I was given were very clearly explained -which you do not always experience- he rang back at the time he had promised etc, and we will keep your company in mind for future cruises,
thank you again,
I was most impressed with aiyub and the way he dealt with our request to sort out a cruise we wanted. Just a one liner to say how pleased my wife and I are by the advice and assistance given by Emma Taylor on our booking, commencing 11th May 2011. Brilliant!
Professor Emeritus Terence Davis OBE
I would like to complement her in doing an exelent job.
Piet and Ina van Dongen
I email you to say that you have as one of your staff kamini mistry who has been absolutely fantastic with answering all of my petty questions about my booking. She is a delight and is great 2 speak 2 on the phone. Tell her well done.
Emma Taylor has been more than helpful withy my booking. Its a long story but we were supposed to be going with friends (cruising virgins)!!
They were quite taken aback with the costs although they still wanted a balcony and plenty of space!! I kept trying to explain that you don't get "late deals" on cruises but they wouldn't listen and she said if I found something then just go ahead and book. That is how I met Emma, she went the extra mile searching everywhere and eventually got me a good deal on the Thomson celebration to Egypt we paid a deposit and thought great!!
However my friend called last night and had realised that she wasn't going to be able to get a balcony and the ports of call she wanted and realised that she would have to compromise and thought the Thomson Dream looked good!! I could have screamed that was my first idea!! Emma and your company have been first class in the dealing of this matter and it is truly appreciated. Emma successfully transferred our deposit to the 1st June on the Thomson Dream, and because of the price you have given me it looks like my friend is going to book through you also.
I have mentioned to Emma that I will definitely be using your company in the future to book my cruises, I am on the lookout for a good deal on NCL next June and I will be booking early this time!!
Many thanks again,
Just a few words to say that although I have not made a booking with you Sian has been exceptionally helpful and very prompt in her responses and actions.
It just didnt work out but I want to record my appreciation.
Who knows what may come along in the next few months.
Hi we have received excellent service and advice from you consultant Paul When we book our cruise we will feel very confidant that we have chosen the best of all the e options available.
Geoff and mary Treloar
just to say the service we have had from lisa parkisson at cruise 118 was without a doubt the best sevice we have ever had from any tour operator and we have been on many holidays so far she has answered every question we have asked promptley and nothing has been to much trouble she is very polite and pleasant and an absolutley a pleasure to do business with why cant there be more lisas about very well done to lisa parkisson just to let you know i am thinking of booking a cruise and i just wanted to say how very helpful Marie Haworth has been to me and she will be hearing from me shortly
In June 2009 we booked a cruise on Celebrity Equinox commencing on 29th March 2010 through yourselves. From the initial contact through the various contacts/queries/upgrades etc we had the service we were given was absolutely first class. Our cruise concierge was Emma Gray and what a pleasure it was to deal with her.
We live in the Channel Islands and have used local travel agents previously but none of them have every contacted us a few days before our holidays to confirm everything was okay and to see if we had any last minute queries whereas Emma did-what service.
Finally and more importantly Cruise118 were able to offer the cruise at a far cheaper price than any other agent. We will definitely use them again and would highly recommend them.
Nigel and Karen Burnard
We booked today with Samantha and would like to comment on what a pleasure it was to deal with her. She was very efficient and also very friendly and a mine of helpful information. We are impressed with the service and would hope to use you again if it all works out well.
Kathleen and Rod Stern
I would like to express my gratitude to Daniel for his business like approach to booking my holiday, with a friendly and obligingconcern for our needs,
Excellent guidance by Amanda Kane. Very pleasant service,answering our e mail straight away.
Erin has been helping me with my cruise booking and nothing is ever a problem !! always responds and deals with my questions quickly ! a very effecient employee. Just to tell you how helpful. friendly, chatty andhard working Lisa is and has been fantastic!!!!!!
I would just like to let you know that yesterday I spoke with Marie Haworth concerning a quandery we had over an existing cruise we have with MSC cruise lines. She was so helpful and gave us some alternative cruises to think about over night. We however have decided to stay with our present commitment. Marie was very helpful and nothing seemed too much bother in her effort to help us with our situation. I am sure that we will come back to your web site in future when we book another cruise for next year. Please congratulate her for her efforts.
Thank you so much,
We have just booked a cruise through Phil Robinson leaving Southampton on the P & O Oceana on 1.05.10.
Phil could not have been more courteous or helpful and he has ensured everything is confirmed in writing so that our booking options are clear and evidenced. Assuming all turns out as we expect we will look to book through you again and would recommend you to others.
Paul & Tracey Osler
My wife and I were considering a cruise and after my initial enquiry we were contacted by Kerry Taylor. This young lady could not have been more helpful.
She listened carefully to what I had to say, went to a lot of trouble to try to meet my needs at the best possible price and confirmed everything in writing within a matter of a couple of hours. Quite outstanding service.
My dealings with this cheerful and efficient young lady left me with a very good impression of your company.
Dear Ms Guest, further to my communications with Maura regarding a cruise to China.I felt it important to let you know how impressed I have been with the service Maura has given to me over the last few days.
Rarely in this day and age does one come across such professionalism and attention to detail. Maura was friendly,polite and curteous over the phone and even when I infomed her that I was not in a position to take up the itinery that she so efficiently put together she displayed all the pre mentioned qualities and more.
I did not detect a single note of me having been a waste of time. For these reasons I look forward to coming back to your company and next time it will be with a far greater sale than the one Maura just lost.Please pass this on to her and I will be intouch in the very near future.
Lisa has just booked me and my family a cruise for next August and has been really extremely helpful.
I would just like to say what a pleasure it was to have the help , patience ,and kindness of booking my cruise through Marie... Nothing was too much trouble... and she spent a lot of time getting every thing just right for my friend and I on our very first cruise.
Would just like to say how helpful this lady was to my wife and I when looking at cruises.
She is an asset to your company, and although we have decided not to take the cruise she offered us (due to smoking policy onboard), we would not hesitate to book with her in the future, and hopefully she can find us a cruise on Azura 2011 when they become available. 6 star cruises, 7 star service from Emma Gray.
Mr and Mrs P O'Mara
I was very impressed at speed of reply to my e mail
I hope you find this as inspiring as I did (including the hanky!!!) It was the turning point to GO FOR IT when I was dithering if or not to book this. I also want to thank you for being such a lovely person to deal with. You made me feel as if I was the ONLY person you were booking a cruise for. Helpful, bending over backwards to do your best for us, funny, friendly and warm. Now show this mail to your manager. I mean every word of it... and get your hanky ready. If you find the time mail me back how you liked it!
I wanted to let you know the brilliant customer service I have received by a member of your staff her name is Imelda Aitken. I made an enquiry online on Sunday evening and she rang me within the hour. I was looking to book a cruise for July 2010 for 7 nights. She was extremely helpful and very polite. She also had very good knowledge of the cruise ship I wanted to travel on. She sent me a quote via email almost as soon as she had hung up the phone. I have not received customer service like that in a very long time and I just wanted to draw your attention to this member of staff. On this occasion I was unable to book a cruise and it was due to flying from Belfast airports and flights not being available or being very expensive. However I have asked Imelda if I can keep her email address and I will definitely be contacting her in the future. I hope you can pass on my remarks to her, as we are all very quick to complain but slow in giving praise when someone goes that extra mile.
I wanted to let you know the brilliant customer service I have received by a member of your staff her name is Imelda Aitken.
i wish to say that samantha harris has been very helpful with answering all my question the service I have been given has been excellant thankyou.
I am taking this opportunity to thank you for the exceptional care and advice we have received from Mr David Weir regarding cruises and special offers. Unfortunately due to an unexpected hospital operation, we are unable to take up his offers on this occasion. We will however be delighted to use his great services in the very near future. Will you please thank Mr David Weir for his help and much appreciated expertise on cruises.
Mrs Janette McFarlane
Thank you so much for the efficient courteous and professional manner in which you dealt with my booking. My husband and I travel quite a bit and have dealt with many tour operators mostly with good results however I can state that never have I had such a swift response to any enquiry and it was a pleasure to make my booking with you and will most definitely do so in the future
On Saturday the 6th of March I contacted Cruise118 in regards to booking a cruise for a group of 13ppl I was put through to your cruise specialist Andrea Beatty. I spoke to Andrea regarding a cruise that was listed on the Travel Supermarket website for the RCCL Independence in November. Although the cruise was not within the groups budget Andrea recommended the Voyager of The Seas to us and managed to get us a fantastic price.
I reserved this booking and then contacted our operators including Royal Caribbean who could not beat Andreas price! Andrea then gave me a call back and we confirmed the booking. I would like to take this opportunity to Thank Andrea Beatty for the friendly and Professional service that she offered which allowed the group to get the holiday that they wanted at such a great price, If only all travel agents were as helpful as Andrea.
This is just a note to say that I would like you to thank Joe-anna Smyth who helped me and did her utmost to gain a sale in a knowledgable, professional and jovial way, if it hadn't of been for my being able to use a discount card from my wife's employ then I would most certainly have booked with yourselves, as I felt totally confident in Joe-anna's hands. I know she tried her best but unfortunately couldn't get the price any lower. I hope she doesn't think I wasted her time as all her efforts were greatly appreciated. I have now put your website in my favourites list as I was really impressed with Joe-anna's friendly and personnable approach to the job.
Very grateful for your great efforts in helping us to secure this fantastic cruise holiday. Your service was superb and very much stood out from the other cruise agents that i contacted who failed to return calls or were not that interested in finding me something to suit. 10/10 for customer service. We are all very much looking forwards to it, especially my parents for whom this is their first ever cruise. It will also be very interesting to see how Lucy our toddler enjoys the experience. The furthest she has been to date is Disneyland Paris, so this will be quite different! Many thanks once again and I hope your daughter is keeping better now.
Hello, I would like to tell you how impressed I am with two members of you team, David weir and Aiyub leech, they are both very efficient and helpful and we will be boooking our next cruise with yourself but at a later date when the prices come down a little thank you
Could just say how quick, helpful and efficient Tanya has been in following up my cruise enquiry. We have not booked anything yet, but I am sure it is only a matter of time before we find the right one (we have been on so many cruises already!)
I will have no hesitation in contacting Tanya, it is so refreshing to find someone so willing to help and offer advice.
Hi This is to thank you for all your efforts in securing a cabin for me on the above ship in February - out of all the companies I contacted you were the only one who came back to me when cabins became available. Unfortunately, due to me not being able to get confirmation of time off work, I was not able to book the cruise (as explained I had just been transferred to a new office & they were not very on the ball!). Your customer service was excellent & I can guarantee that should I want to book a cruise in the future you will be the first person I contact. Please pass this e-mail to your Manager as I am of the opinion that good service deserves recognition (at least).
Thanks once again,
Kerry Taylor was so helpful and patient when I was experiencing difficulties in the absence of my original concierge Emma, nothing was too much trouble, my grateful thanks
A line to register my appreciation for the excellent service provided by Joenna this evening - she is a credit to your organisation. Thankyou.
I email you to say that you have as one of your staff Kamini Mistry who has been absolutely fantastic with answering all of my petty questions about my booking. She is a delight and is great to speak to on the phone. Tell her well done.
Emma has done a fantastic job finding those very good cruise deals for us. But we decided not to go ahead with them. Thanks Emma
Hi I would just like to offer you some feedback on the service I have recieved from Cherie Howell over the last couple of days. Unfortunatley we were unable to find a suitable cruise due to my leaving the booking too late as well as being very restricted on dates. However Cherie was absolutley fantastic and spent a long time looking at various options. The time, patience and overall customer care that she provided was first class. We have decided to postpone the cruise until the summer and i will certainly be contacting her when we are ready to book .11out of 10 for service.
My husband & I would like to say how pleased we were with the service/help we received from Erin Madine. She was most delightful and helpful in fixing up our holiday on a Holland & America cruise to the Southern Caribbean on 16 April 2010. We just wanted to give you our feedback.
Regards, Hugh & Winifrid Adam
Dear Sir Just to say Thanks to Gary Jardine for the efficiency and information about a cruise.
I am e-mailing you in respect of the above. Over the last few days I have been trying to organise a cruise for myself, husband & 2 friends (70th birthday celebrations). I wish to say how impressed I have been with the service given to me by Gemma Corridon. I have been worrying about organising this cruise and Gemma has been a excellent cruise concierge - she has helped enormously. Nothing was too much trouble and I would recommend Cruise118 to friends I know are regular cruise goers.
Many thanks to Gemma
We only contacted Michelle Clarke yesterday and within a hour she had contacted us via phone talked us through loads of holidays and even works on Sundays we are more than pleased with this excellent service and hope to book with you very soon keep up the good work and your perfect staff.
I would like to say i have had fantastic service since i booked my holiday with David Wier. He has given me first class service. He has always answered my queries promptly and his manner has been very professional i would like to nominate him for a customer care award (if you have one)
Mrs Angela Longstaff
This is just to say "thank you" so much for sorting out our insurance problems for us (and seeing that Frank has managed to get the computer working again). You were so kind and patient and we do appreciate the help you gave us. We hope your colleague Paul is better soon, but once again thank you very much.
I would just like to say what a lovely helpful person Imelda has been during the course of booking my holiday. She was so pleasant and went out of her way to get exactly what I wanted for myself, my husband and my mother. A credit to your company.
Mrs Shirley Lee
I felt I should inform you that the gentleman, Richard Wishaw, who helped arrange my holiday was courteous and helpful throughout my dealings with him and in my opinion, is a credit to your company. Despite Richard was patient and pleasant and allowed me all the time I needed to make my decision.
Best Wishes, Neil Thomas
I would like to highly commend your colleague Steve Weller for his help in booking The Irish Show Cruise on November 11th. He went out of his way to be of assistance and held my booking until I was able to make contact. If the cruise has the same service as the booking procedure it will be an experience to look forward to.
I have recently booked a cruise with Yachts of Seabourn with Maura McKenna and wanted to tell you what a wonderful service I have received from her. This is the first cruise for my husband and I and consequently I haven't been too sure of what we want, Maura has guided me through the process of chosing the correct cruise for us and has been really insightful and knowledgeable. She has also been very patient and understanding when I have wanted to make a number of changes to our itinerary, and even took the time to deal with an urgent enquiry whilst at home rather than leave it to a colleage to deal with. It has been a total pleasure dealing with Maura and I hope this will be the first of many cruises we will be booking through six star cruises and Maura.
Thanks to Aiyub I am looking forward to a wonderful holiday along with my sister and Mum, thanks to his dedication and persistence in finding me the exact location and type of ship I requested. Well done Aiyub and thank you for your professional and caring approach to my request. We are really excited and look forward to our holiday.
Sandie did everything she said she would she was great.
I telephoned on Sat 20th Feb to enquire about cruises and being completely ignorant about cruises I had a lot of questions. Ann was extremely helpful and friendly! In the end we decided to take our time and do more research and wait until next year. However, Ann's friendly helpful service was so good that we would probably return to your company if we decide to book next year.
I just thought that you would wish to know that your agent Kamini Mistry is the sole reason we booked through you. I had made enquiries via other providers but Kamini was by far the most accurate & proactive in her replies.
Very good and courteous service from David weir as l had to change cruise. Thanks for help.
I would just like to say how impressed I am with Cruise 118, although since my first contact with your company I have only dealt with one person (Kamini). Therefore I have gained my impression of your company from just that one person and I would like to say that if the rest of your team are half as good as Kamini then you have a formidable team working for you.
I first contacted cruise 118 in error because I had Googled the phrase "Island cruises itinerary". Thinking I had contacted Island Cruises I left a message, I was soon contacted by Kamini who has since that time dealt with my request, she has always been very pleasant, polite, patient and most helpful but most importantly never pushy in any way. I have never booked a holiday on the internet before. However, I booked my cruise for 4 people yesterday on the basis that I trust Kamini and therefore Cruise 118.
My daughter recently booked a cruise for my wife and myself,she told us what a pleasure it was doing business with Emma as nothing was to much trouble. I have recently spoken to Emma and also found her to be very helpful,if we decide to book a cruise our selves it will be via Emma and yourselves of course.I hope the praise is passed on to Emma as there are to many knocking and not enough praising.
Very pleased with the service received from Paul Kendal. He was most helpful, nothing was too much trouble and I will most definitely recommend your company to my friends.
Firstly, we are new customers to your company, but seasoned cruisers............ We could not allow our recent experience of dealing with Sandra Collier fade away without writing to tell you about our experience.
From the initial enquiry right through to the final booking made late afternoon today, Sandie was with us to advise and explain everything down to a minute detail to us. We changed our mind a couple of times, but this did not seem to phase her; not once did we feel we were being a nuisance, although we knew we were dithering at the end of the telephone! She called us back even when we thought she had gone home. Sandra has excellent interpersonal skill, matched by a very smooth relaxed telephone voice....so important when not dealing with face to face transactions.
We would not hesitate to recommend her for any 'staff award' available through your incentive program - should one exist in your organisation? She is indeed a human asset! We look forward to dealing with Sandra Collier again in the future. We are already planning a family cruise and perhaps one to the far east!
Yours very sincerely,
Elizabeth and Richard Rosemeyer
Once again I am full of praise for Karina Stott. After making our booking we found it necessary to change our return flight details. Karina did this for us with speed, efficiency and with her cheerful reasuring manner. She is a real asset to your company - a real star!
Thanks for all your help - its been great but I have talked this holiday option over with my husband and sorry we have decided that it is too expensive for us at this stage but if we see other, we will come back to you as we have got great service from your company.
I would like to take this oppertunity to praise Kerry Halligan in the way she dealt with our holiday request. What an absolute pleasure it was to converse with Kerry in organising our trip.
You were put at ease due to her excellent communication skills, extremely pleasent mannerism and attention to detail. We would recommed your company to others because of her. We wish to convey thanks to Kerry.
Thank you for the helpful and efficient service we received from your company on 4th February when booking a Canary Island Cruise for April of this year. Both the employees we spoke to on the phone, Amanda Kane (who handled the main booking) and Kerry Halligan (who confirmed and completed the deal), were exceptionally helpful and pleasant to deal with. Ms Kane even followed up the next day to make sure that everything had gone satisfactorily. It was a pleasure to make contact with keen and enthusiastic employees who represent your company so well.
Please pass on our thanks to them.
John & Anne Keay
You have been so helpful right from our initial enquiry right through to and during the holiday - you are a credit to cruise118.Kind regards and have a lovely weekend
I have been in consultation with m/s Emma Gray in connection with a Royal Caribbean Cruise and would like to extend my grateful thanks for her efficient ability and knowledge in the prompt handling of our holiday booking.
Bruce R. Allan
Having just booked our very first cruise with steve, I would like to say how very friendly and efficient he was. He was very prompt at returning our calls and very helpful and reassuring with queries. We would just like to say thank you once again to him. We are now looking forward to a wonderful cruise.
From Val and Jim Dennis
Thanks for the helpfull info on the cruise we have booked your member of staff Karina Stott was very plesant and helpful
I recently made a booking with Kerry Halligan and the way she handled the booking was excellent. She answered all my queries about the mini-cruise in a pleasant and efficient manner.
E.M. Fletcher (Mrs.)
I just wanted to thank you for your sterling efforts on the morning of 8 January when our BA flights were cancelled and we were snow/ice bound in Glasgow. Given the response I had from Princess Cruises, we were going nowhere, and had it not been for your intervention I doubt the situation would have been resolved. All the flight and itinerary changes worked like clockwork - despite the fact I had not a single piece of paper to prove anything! Thank you so much.
Your standard of service, and evident personal concern, was exemplary, and well beyond the call of duty. Again many thanks, without you, this cruise, for us, would literally not have happened. You can take heart that you have in me, one delighted customer!
Dear Sir, Although we did not book a cruise in the end I was very impressed by the help and information that was given to me by Michelle.
We have the utmost praise for Emma Gray, when booking our holiday she made sure it was as hassle free as she could possible make it from Belfast to Bangkok to Brisbane and back making sure there was no rush to catch connecting flights this is much appreciated and my wife and I are well pleased.
Regards Jean & John Fitzgerald
I would just like to extend my thanks to Karina Stott for helping me book our cruise to Alaska in June. She was efficient, professional and had a helpful and pleasant manner without being over-familiar. She is a good ambassador for the company.
What a helpful, patient and friendly advisor!
Very very nice and courteous and helpful service from Richard.
Can I just write to say, what an extremely positive experience, I have had this evening in seeking cruise options culminating in us booking a Cruise with RCI Freedom of the Seas on 16th January 2010.
In my many years travelling both personally and on business, I have not come across anyone so attentive, efficient and helpful, and clearly someone experienced in his field. In summary I think you have an asset in Paul, and for me he was a pleasure to do business with
John P Wane
Would like to brief you regarding your employee Michelle. I Cannot say how pleased we/I am regarding her commitment to provide us with an excellent service at all times. The company should value her as she truly represents Cruise118 as one of the best.
I wanted to let you know it is so good to find a company who still believes in old fashioned service to the customer.
I especially want to say how much we have appreciated the excellent service we have had from Michelle Clarke, we have been changing cabins and all sorts and she has been patient, understanding and everything you would want when trying to book a holiday. Whenever we have had a query she has answered promptly, nothing has been too much trouble for her.
Gillian & Ron James
Hello, Just a quick comment on the exceptional service offered by one of your agents Marianne King. Unfortunately she could not beat the price we ended with but she dealt with our query in a very professional and also friendly manner.
I would not hesitate to contact her again with any future cruise enquiries.
Hello my name is Mrs. Catriona Southern
I was speaking to Marianne about a back to back cruise on Braemar departing on the 4th of March I must say i was very pleased with the quote I was given and the discount was fantastic I feel that i would love to book the back to back cruises and
I know i will come back again and again
from Mrs. Catriona Southern
I have returned to Cruise118 for the second time in 12 months the reason, Karina Stott!
I just wanted to say that I have received exceptional service from Karina who has helped me through our last minute booking for our Caribbean cruise next month. I look forward to receiving our tickets.
Hi Just a quick note to say that i was very impressed with Karina Stott's help and information on our recent booking. In fact I turned down an offer from the cruise specialist as Karina sounded and acted more professionally.
I would just like to say how impressed I am with Karina Stott, who has looked into several cruise quotes for me. She has dealt with each request promptly and accurately. Above all I am delighted that she doesn't hassle or bother me at all. My friend and
I are still looking at various cruise options and will continue to contact Karina and I would have no hesitation in recommending her to my friends. I would be grateful if you could let her know that I have given very positive feedback.
I would just like to say thank you for such a fantastic holiday on the final cruise of the Calypso, everything went very smoothly from the booking through Gail, who was so helpful and managed to get us a cancellation, to the whole holiday itself .it was fantastic .I would recommend Thomson Cruises to anyone [they are the best by far and also Cruise118 for being so helpful.
Gail also managed to book for us and our friends who live in Ellesmere Port and kept us all informed all the way .we will be booking on the Spirit in June/July and will certainly book with Gail (as long as she gets us a good deal) Thanks again and we look forward to dealing with you again in the future
This is the first time that I have booked a cruise with yourselves. Gail has been fantastic and made it as easy as possible for us. I will definitely use you when I book my next cruise for next year.
I would like to thank Steve Weller for his help on arranging our cruise with you next September. My friends Mr & Mrs Norman would also like to say thanks to Steve. He has been a great help to us pensioners.
Mary & Gerald Bromley Spain
We have just returned home from an excellent Regent Cruise from L.A. to Ft. Lauderdale. Everything about the cruise was brilliant especially the entertainment. I would also wish to thank a member of your staff (Erin Madine) for all her help prior to the cruise. We shall certainly look forward to dealing with her again.
I would just like to advise you that Karina was absolutely fabulous with the service she offered us nothing was to much trouble and as we travel a lot I would not hesitate to book through Karina again. Please pass on our personal thanks for this excellent service.
Hi Just to let you know the service I have received to date from Karina has been brilliant. Very professional, just right degree of friendliness - all spot on!
Just a note to let you know I very much appreciated the help I received from Ms Anne Smith during recent discussions on availability of cabin accommodation on Fred Olsen's round the world cruise. I have not as yet been able to make a booking but you can be assured that I have made a mental note of Cruise118 for future reference.
David I. Miller.
Just to let you know we were very impressed with the service we received from Ann and Michelle, really made our trip stress free. Thanks again to you and your staff
Ron & Gillian James
This is to let you know that I have had a really good service from Steve Weller today. He got me an extremely good quote and very quickly too. He has been a very pleasant and helpful person to deal with.
Mrs Jenny Dandridge
Just a short note to say that, as ever, we are experiencing that excellent level of service that seems to be the norm for Cruise118. We have recently returned from a great holiday in the Caribbean booked with Virgin Cruises… They are absolutely useless! I had to fight to get the tickets and paid a premium rate telephone call every time I tried to contact them to sort out the mess that they made of things.
We have learned our lesson and will not be booking cruises with anyone other than Cruise118 from now on! As you knew, we think Michelle is just brilliant. Not only has she come up with an excellent suggestion for our next cruise (which is booked and paid for) but she is just lovely to deal with; nothing seems to be too much trouble. I know that I have written on a number of occasions to say how much we appreciate the service from your company and you might be getting a bit bored with us repeatedly saying so… The point is that you guys at Cruise118 prove that excellent service every time is a totally achievable goal! I recommend you to friends and family at every opportunity! As ever, thank you so much for adding to our holiday experiences. We wish you all the very best for a very happy Christmas and I hope that Cruise118 has the prosperous New Year that you all deserve.
Brian and Tracy
Ps. our holiday in Bulgaria was a great success… As you may know my father died earlier this year and we wanted to take our mum away for a well-deserved break… She had a great time!
I have recently booked a cruise with Cruise118 and am very happy with the level of customer service I have received. My cruise concierge, Paul Kendal, has been polite, very helpful and has made the booking process very easy to use. I told Paul what my ideal cruise, dates, extra mini break add-ons, airport etc would be expecting him to be able to meet one or two of my preferred criteria and he found and arranged a holiday for me that met everything I asked for. Being my first time cruise I have since contacted him by telephone and email seeking advice and asking him various questions. On every occasion Paul has promptly replied and been able to answer my questions and offer excellent advice. I am extremely happy with the service and assistance he has provided and only wish more people delivered as excellent customer service as Paul.
I have today made a booking for me and my wife and the distinct pleasure in liaising with Paul Kendal whom I’ve found to be most helpful, courteous and efficient person with whom to deal.
In my opinion he is an excellent ambassador for your company and should be regarded as an asset of merit to you.
Robert H Jennings
Kamini has just booked a summer cruise for us.
We are new to cruising and Kamini has helped us to find the right cruise. She has been really helpful throughout and has answered all of our questions, which have been directly about the various cruise options, but also more general questions about the holiday. She has always got back to us promptly and has arranged times to call us back and has done so every time on time.
Please pass on our thanks for an excellent service.
I spoke to a very helpful lady on the phone today called Erin. She was really friendly and helpful towards me, so I would like to take this opportunity to tell you about this service I received, as you are her Manager.
Debbie Cook Customer
I have just made a booking with Emma, it's for Seabourn Legend on 7th August 2010. I would like to tell you how much I was impressed with the service Emma gave me. I contacted a number of cruise companies for a quote on this cruise but had no hesitation in coming back to 6 star cruises to book with Emma. She was so knowledgeable and informative. You would not believe how unhelpful and disinterested some companies were (or maybe you would!). Emma answered all of my questions straight away and gave me unbiased and detailed information, nothing was too much trouble. It was a pleasure to talk to her.
I noticed your e-mail address at the bottom of some recent Cruise118 correspondence. I hope you don’t mind me letting you know the outstanding performance of one of your employees – Emma Hayes. I have recently booked a cruise with Yachts of Seabourn and she was instrumental in the planning and detail of the holiday.
After a couple of phone calls and numerous e-mails, it was obvious that she knew her subject and nothing was too much trouble to investigate – from car parking at the port of departure to hotels in the local areas, as well as valuable advice on room choice and facilities on the Ship.
As I work within a large military team and seek out excellence wherever possible, you should be proud of the professional way with which Emma has conducted herself and Six Star Cruises are extremely fortunate to benefit from her talents.
My wife and I have just completed the booking of a cruise to the Caribbean.
This is the first time that we have made such a trip and we were not too clear just how to go about things. As far as we were concerned the whole area of the cruising world was a mine field! We had some good advice from friends who pointed us in various directions and made comment regarding the different lines and how good some were compared to others. We are reasonable on the net but not expert and bit by bit we moved in the direction of Silver Sea Cruises.
However we could not locate an organisation who would take on the provision of a package deal. In fact many of those we tried were happy to quote for the cruise but they did not want to know beyond that and one was expected to make all other arrangements themselves!!Not easy. Somehow or another we came across Six Star Cruises and Emma Hayes took us under her wing. What a difference! She has been excellent and has worked very hard on our behalf and we are delighted with the outcome.
Nothing is too much trouble and she is very competent at getting things done and making it happen. So we are now looking forward to spending fourteen days on the Silver Cloud next March and we would like to record our appreciation of the effort made on our behalf by Emma and her support colleagues.
We have just come back from a cruise in the med on the Ventura departing 9th October, which was dealt with by Emma Hayes. We originally rang various cruise companies and although your price was slightly more expensive than some, it was only due to the immense help and excellent information provided by Emma that we booked with your company. This was our first cruise and she helped us to pick the right cabin on the right deck, and even the most mundane questions, which she may have thought unnecessary. she answered in a friendly and professional way and nothing was too much trouble for her. We were unsure of many things when booking with it being our first cruise, but if all your staff are as friendly and as informative as Emma we will definitely use your company again.
Big thanks to Emma
Chris and Christine Higham
Just a few words of thanks to EMMA GRAY for her help in booking our holiday in late 2010. She got us through the booking and paying the deposit with ease and answered our questions to our satisfaction. Please thank her for us as it made it so much easier for us.
Thomas and Kathleen Hunter.
Just want to say what a fantastic sales guy David is. As my previous enquiry was a bit out of my budget, David found me another fantastic deal. I didn’t feel at all pressured into booking, and he answered all my questions straight away, and called back when he said he would. I now can’t wait to go on my cruise, and will defiantly be dealing with cruise 118 in the future; I have also highly recommended your services.
Many thanks again,
I feel I must let you know what wonderful service I have received from Cruise Concierge. Mrs Belinda Goodman. Because of her, when my family makes up their minds when, what and where it will be with your company.
I would like to say how impressed we were with Karina Stott, our Cruise Concierge. She booked our cruise for us and kept us informed at every stage along the way. She was unfailingly professional and polite and nothing was too much bother. You are very lucky to have her working for you.
I would like to say that I was delighted with the service I received from Alan; he was professional and also friendly.
Mrs B Wormwell
I trust you will not mind my request to Karina to obtain your email address as I understand that you are her manager and I feel it very appropriate to write to you regarding the sterling efforts that Karina has gone to in order to complete our cruise booking. At the start of this week, Karina kindly confirmed costs and details regarding a SilverSea cruise for February. As a previous client, she recognised that there are normally three persons on our bookings and went to a great deal of effort to find out the costs for a double and single occupancy suite.
Due to a change on our part, we decided that it would only be for two persons and Karina reserved the necessary suite for us with a provision to hold whilst we confirmed our flights with Emirates. Due to some very unusual circumstances, our bank kept declining our debit cards for the payment of the flights despite our efforts to ensure that all provisions were in place to pay. Cutting a long story short this meant that Karina was subjected to a great deal of extra work holding the suite for extra time than normally permitted.
With her calm and due diligence we were reassured that it was no problem and to continue trying to sort out the problem with our bank. (This turned out to be a daily spend limit flag on the cards). Once this was rectified and the flights confirmed and several calls from me to Karina in panic over the loss of the potential last category suite available for this cruise, we eventually turned to paying Cruise118 for the booking. Yes, you guessed it, then problems again for taking the card transaction through your systems. Thank goodness that Karina with her expertise, knew how to try different methods whether by usual transactions or using PDQ machine to try and get the payment. Eventually late yesterday, we agreed that it would be easier for us to make a straight bank transfer to Cruise118 which was made successfully. Through this entire three day episode, Karina has remained positive, bubbly, professional and above all very knowledgeable in being a true Travel Concierge.
To be honest, I am struggling to find the appropriate words to describe the whole scenario that Karina and I have experienced this week but what we received from Karina was absolutely outstanding customer service from her and Cruise118. As previous loyal clients of Bolsover Cruise Club, our first experience two years ago with yourselves and now this week, has proved that your approach to Cruise Travel is second to none.
Congratulations to Karina and Cruise118. This was one booking that was totally saved by the true determination and professionalism of Karina. Thank you! Thank you so much for providing a superb service and I trust that Karina will be acknowledged for her efforts.
Lady Dawn Barlow
Dear Sir / Dear Madam, I would like to tell you that I was very satisfied with Jeff's consultation. He was very friendly and open. He is doing a very good job.
I would like to thank Steve Weller for his help on arranging our cruise with you next September. My friends Mr & Mrs Norman would also like to say thanks to Steve. He has been a great help to us pensioners.
Mary & Gerald Bromley, Spain
I would just like to say thank you for such a fantastic holiday on the final cruise of the Calypso, everything went very smoothly from the booking through Gail, who was so helpful and managed to get us a cancellation, to the whole holiday itself .it was fantastic.
I would recommend Thomson’s Cruises to anyone [they are the best by far] and also Cruise118 for being so helpful. Gail also managed to book for us and our friends who live in Ellesmere Port and kept us all informed all the way .we will be booking on the Spirit in June/July and will certainly book with Gail (as long as she gets us a good deal) Thanks again and we look forward to dealing with you again in the future
Could you please advise the Manager that in our opinion Tanya has offered us a first class service and that she is a credit to your company. She arranged a cruise with Fred Olsen on Boudicca and subsequently procured a cabin upgrade which as yet has not been confirmed by the company. She is very pleasant, well informed and reacts quickly to any requests. Having cruised regularly for many years we shall certainly use Cruise118 and Tanya again.
C. John Burchell
Good morning Emma,
Just a line to let you know that Susan and I thoroughly enjoyed our cruise on the West Med. The ship was "FAB" and all that goes with it - will certainly do it again and I have a feeling that Susan will be booking soon to go again with family. Once again, Thanks for all your help and I would appreciate it if you would pass this email on the your boss with our thanks.
Nita Downs & Susan Lennon
I am impressed with Amanda - very helpful and will keep me posted with regard to my recent enquiry.
Dear Mr Barritt
I feel that I must send you this email to let you know how delighted I have been with the way that Ellen has handled my current booking. I have been cruising for many years and I have never had such a smooth booking process. There was nothing too much trouble for Ellen to do and she replied to all my emails very promptly and helpfully. I will certainly book with your company in the future and will not hesitate to recommend you to my friends and family. I only hope that the cruise is half as good as my experience dealing with Ellen.
I would like to voice my appreciation and thanks to Emma - she has the patience of a saint with us over 60's and we have now booked a wonderful Caribbean Holiday which will be a life-time dream come true for us. Good staff are hard to come by I find and any financial reward that can be bestowed on her from yourselves would be richly deserved.
Monica and Brian Watts
Dear Mr Barritt, I understand you are Emma Hayes's line manager and the purpose of this note is to let you know that although unfortunately I have been unable to confirm a booking, I want you know that she has been most diligent and helpful.
As a result of her input, I have listed Cruise118 as an agent I would be happy to deal with in future.
Just wanted to thank you for all your hard work in finding us our 2010 family Cruise, I know it's not been easy.You have been an absolute star always helpful and offering various options, we have now finally booked our cruise with Cruise118 and couldn't be happier, can not recommend the service highly enough and have passed on Cruise118 information to all my Colleagues at work, who are keen to try a Cruise after our experiences.
Thanks again Cruise118 and of course Michelle Clarke for all her help and hard work.
I have recently booked a cruise with your company through the assistance of Joanne Dermott. I cannot praise her enough. I had previously, been trying to sort a cruise out but before doing so I had to find out about secure parking of our vehicle, this must have taken me the best part of a week with no success. Joanne answered my email and I was so pleased with all her help and effort she put into getting the necessary details that I wanted. There were various questions that had to be confirmed before any booking was finalised, and this she did for me. She was concise, efficient and pleasant I cannot speak highly enough of her.
It certainly was a pleasure to deal with her and I would, without hesitation, search for her help if I am to book another cruise. Nothing was too much trouble for her. You have a real gem within your establishment.I wish her every success.
Thank you again Joanne.
Mrs Madeline Canning, Swinton, Manchester
I am just writing to let you know that I received a wonderful service from your representative Emma Hayes. I have recently booked a 5 night cruise with yourselves to Norway with Royal Caribbean. There are 10 of us going and Emma made booking the trip a total pleasure. She made every step simple and clear and helped me step by step through the whole process. She is an asset :)
Mrs Lydia Leyland
Just to say that my daughter and I appreciate the help Michelle Clarke has given us for getting the best deal for our Panama Canal cruise in March 2010.
Having cruised many times before, this is the first time the booking and confirmation has gone so smoothly. Michelle has an understanding of what her customer wants from a memorable cruise and goes about it in a very efficient way regardless. Will certainly recommend Cruise118 to anyone who will listen.
With Many Thanks,
Will you please check on delivery of tickets and any other documents we'll need for the flight / cruise. I'm a bit concerned because of the proposed strike of postal workers on Thursday / Friday.
Gareth NB More than pleased with your service and I've copied this message FAO of your manager
Thank you for your response to my telephone call of yesterday, sorry I was unable to take your call. I have now completed the final reservations of seats on our flights via Delta, so now, all is in order. Thank you very much for your first class attention, and I will have no hesitation in recommending your company and your services to my friends and family, in the future.
I would like to make a comment on your work colleague Andrea Beatty. I have been phoning a lot of Cruise Centre’s and Travel agencies to find my first Caribbean Cruise.The service, knowledge and advice that I received from Andrea was second to none.
After months of looking for a holiday Andrea was able to get me a holiday for a family of 5 people.I got a recommendation from a lady whom I met on weekend break holiday to contact Cruise118!! I hope that you will pass on the wonderful service that I received and I would not hesitate to use Cruise118 again.
I had a lady called me today because she felt compelled to call me about the service she received from Geraldine. She has already booked her cruise with us but needed some help. She said Geraldine was so helpful and nothing was too much trouble and to say a great big THANK-YOU to her.
My apologies. I`ve been in touch with your excellent Karina Stott over the return of a deposit. I sought some weeks ago to copy you in on an email to her thanking her for all her help. For some reason, the copy went into `Drafts`. Discovering it this morning I sought to delete it and of its own accord it took itself off to you. So my apologies, my thanks to Karina and my assurance that whenever my wife and I are thinking of a cruise your company will be our first stop.
Just to say that we have had wonderful service and help from Emma. Without her I doubt that we would have booked our Silversea Cruise.
I would like to congratulate Cruise118 on having such a pleasant and informative employee. Michelle spent a lot of time making sure that every aspect of my booking was correct and asked all the right questions to help me ask for everything I required to make this cruise something special.
Linda Thornton. Monifieth. Scotland.
Just to thank Andrea Beatty and her colleagues for the efficient and friendly service they gave on planning our Thomson cruise and stay holiday. Nothing was too much trouble for her. We have just returned after having two great weeks!Thanks again
Jackie and Roger Elwell.
Dear Ann Smith,
Thank you for your help in booking our 14 Night Med Cruise, we thoroughly enjoyed every moment & being upgraded to a Family Ocean View Stateroom was a bonus even though there was only 2 of us & not 6. The ship was amazing & we enjoyed the whole itinerary. The Caribbean will be our next destination. Once again thank you very much & also for the wine voucher.
Mr & Mrs Jordan
I would just like to sing my praises for Kerry, who has been very patient with me, while trying to find the correct cruise etc over the past while. I have finally booked it through her and no question was a problem. Please pass my thanks on again.
I have recently had the pleasure of coming across one of your employees (Robyn tenacious), and it's so good to know that service (with a friendly manner/smile) still exists.
She has been recommendation in my plight to secure a cruise, and always positive. Keep up the good work as I'll be staying in contact with Robyn (as a new customer), as the saying goes word of mouth is the best recommendation.
B TULLOCH(Very happy customer)
We must also applaud the good, as it's so easy to complain when we come across the bad (and there's a lot of bad service).
I have just completed a booking for a Cruise for my elderly mum and myself - June 2010. I wish to put on record my thanks and appreciation for all the help and advice that Emma gave me throughout my deliberations.
She is a "1st class customer service representative" for Cruise 118 and I would have no hesitation in recommending her to friends, family and business colleagues. She provided punctual, honest advice and information from start to finish and gave me a sense of security that I was in "safe hands" - especially as this holiday is for my 84 year old mum. Well done - and it has been a pleasure so far!
Fantastic service received from initial enquiry through to amending our booking. Big thank you for continuing to search on our behalf for the cabin we wanted - can't express how impressed we are with the whole experience. It is the first cruise we have booked - but will definatley be contacting Richard again if we enjoy the trip!
Contacted a few companies by phone and whilst most were polite and helpful, Andrea went that little bit further. Assisted us in getting more suitable flights and gave good advice about cabins. If all goes as planned will use you again.
Just like to let you know that Lynn is an excellent representative of your company. She has been very helpful to first time cruiser like us, give her a bonus.
I would like to say that Jenny is a great asset to your company. Nothing was too much trouble and she tried her very best to secure the best deal for us. Unfortunately it all came down to the location of the cabin and we have decided to book with another Agent.
I have left a personal message for Jenny, but would hope that this email reaches the desk of her boss. I have also asked that we be kept informed of any offers for Christmas 2009. Once again, thank you for a great service.
I would just like to pass on my thanks and to let you know that it was a pleasure to speak with the people at Cruise118. We have not embarked on our cruise yet and I'm sure we will have a wonderful time but I just wanted to let you know that the people I had contact with at Cruise118 were very very helpful, efficient, polite and happy to help as much as they could.
Unfortunately I only collected a few names and those were Janice White, Anne, and Erin Madine but did speak to a couple of others who were just as helpful. They are all a credit to you.
Booked a cruise to day Emma was very friendly and helpful. We will book with you again in the future.
Thanks a lot,
I’d just like to put in a word of praise for Lynn Guest, who has been our contact for a recent cruise with Silversea. She has been really most helpful, even to the point of calling us after we arrived home. Lynn asked us how everything had gone, and gave us info on upcoming offers. It's really a very smart way to A) find out how customers had enjoyed a cruise, which made us feel very special, that she remembered and B) telling us about upcoming offers which are very tempting to accept in the "afterglow" of a nice cruise.
Now I realize that it's most likely your system, but still Lynn has an amazing knack of selling without selling, if you know what I mean! She has managed to build a very personal relationship very quickly and we will certainly use your services again.
Please give Lynn a pat on the back... I truly feel that she deserves it. We have one or two issues with Silverseas admin section and look forward to getting a reply from them.
I would like to take this opportunity to thank Ellen for the excellent way you have dealt with my booking. I have been cruising for many years and I have never had such a smooth and helpful booking experience before.
I wish to let you know Kerry was very helpful in trying to organise a Cruise for me recently. Unfortunately we have to delay things for two or three Months. I asked many questions from which she went to a lot of trouble in finding the answers letting me know very quickly and professionally.
She is a very good communicator regularly keeping in touch with me. She is a credit to your Company. I'll look forward to speaking to her again in due course.
I would like to comment on the fantastic service I have received from Emma, both on a cruise I booked last December and the one I have booked for October of this year, throughout the whole booking process and the follow up she has been wonderful. I would like to say that if we decide to book another cruise I would have no hesitation in contacting Emma. Thank you once again,
I would like to make it known that I have received exceptional service from one of your home based staff, Tanya Hadley. She searched for a med cruise for my parents that suited their needs at short notice and arranged everything to make it as easy as possible for their first cruise.
Based on this excellent service, I chose to book through her for my cruise. She spent hours, even days and tons of effort to find me an even better cruise that I had originally wanted for next year. Even when flight seats were being rapidly taken by other bookings, she kept at it to find alternatives that suited my rather restrictive needs. She is a credit to the company and I will definitely be speaking her her again when I want to book my next cruise.
Mr & Mrs Goddard
Many thanks to Jenny for achieving the impossible and finding flights where I was sure there were none. Booking now made thanks to friendly helpful and very professional help from her.I would certainly recommend Jenny and Cruise118 to anyone,she is an asset to you.
I would like to commend Lynn for the help she has given me when booking a cruise break for my parents. Lynn is expert in her field and does her best to please and more, I certainly would use her again when looking for another break. A HAPPY CUSTOMER
I felt I had to write and tell you what a charming and helpful you man Chris is, I really could not fault the attention he has given me. I think he deserves a rise.
I have your number as top priority in my phone now, I hope you don't mind but I think we'll be needing you alot in the future!
Well done and thank you for being so so so passionate about your job and for really going out of your way to ensure your clients get the very best service, you really make a difference, the qualities you bestow, these days, are rare, thank god we found you, I do hope your company appreciate what you do for them but in any case you can be assured that your clients certainly do.
With love and MANY embracing thanks.
Tracey & Professor David Sharpe
I would very much like to express my gratitude for the fantastic and expert service I have received from Samantha Harris when booking my holiday.Samantha was very professional, and could not have done any more to help.
She was very efficient and quickly sorted out a very complicated package that I wanted.I will certainly use your company again and will definitely recommend your company and especially Samantha to my friends and family.
Nina Clark (Jane)
I booked a holiday with Maura today,very helpful very efficient, and reliably contacted me back in the time she said,most unusual I'm generally waiting 3 days for some companies,if my holiday plans run as smoothly as the booking it will be fabulous.
Hope you don't mind me emailing you but you kindly arranged a 2 week last minute cruise for my mum and dad which they are currently on, on the Island Escape around the med and we were all so impressed with your service that I hoped you would be able to find me a cruise too!!!
Hoping to fly from Gatwick for 7 nights, departing at earliest 13th Feb 2010 to be back by 21st Feb at the latest if not back too late on return flight. Have seen a cruise around the canaries including madeira and morocco that I quite fancy. Also am quite interested in Egypt cruise on the Nile with lots of opportunity for sightseeing. Will be for my husband and myself, also my daughter who will be 10 by then. Can you work any magic to find anything around these dates with lowest possibly price!!
We have recently provided challenges in our booking on a Baltic Cruise. Ann had drawn the short straw and recommended one in May 2009 but with the additional requirement of a wheelchair accommodation was not available. Undaunted enquiries resulted in the recommended September 2010 being booked.
Ann has coped and continues to cope with our problems and we are entirely satisfied not only with her interest in solving out problems but undertaking them in such as pleasant manner. Ann has been a real representative of your Company.
Frank and Gwyneth Moon
I felt impelled to drop you a quick mail to inform you of what excellent, friendly service i have received from Steve this week. Nothing has been too much trouble for him and he has constantly kept me informed of each stage with good humour along the way. It is so refreshing to be treated in such an efficient manner by someone with such a personable nature and extensive knowledge. I have previously booked cruises with Iglu and Gills, the service received from cruise 118 far outshines their efforts in comparison.
Please pass on my thanks to Steve, he is such a credit to your company.
When I recently contacted your company to enquire about holiday options over the Christmas period, I was greeted by a friendly and cheerful consultant by the name of kevin. From the very begining Kevin realised this was no easy task as he didn't only have to find myself and husband the perfect holiday, there was also my sister and her husband who were limited to a certain budget. Can I just say at this point he was not phased at all, he cleverly discovered our needs and expectations of our forthcoming holiday. The advise and little (but very helpfull) tips were really appreciated.
During the processing of the booking my mum was taken ill which held the processing up which must have been very frustrating for him, but he was extremeley patient and whenever we spoke he would make a point of enquiring after my mum. Eventually the booking was completed to the relief of both everyone concerned.
I have dealt with numerous travel consultants over the years but none of them compared to the billiant service I received from Kevin, I feel that I have made a new friend and will certainly be booking future holidays with him.
I have just booked a first time cruise with Emma Hayes as my Cruise Concierge. Probably far too many stupid questions from my side but all answered in a friendly and extremely professional manner by Emma. Almost a joy to part with the money!!. Couldn't have been more helpful even down to sending me the bar prices to assist in decision making. A real gem when it comes to customer service.
I would just like to let you know that the Cruise as above which we booked via Emma Hayes lived up to our expectations. The weather was glorious too. I have written to thank Emma for all her help and to say that I will be in touch shortly after I get the washing done!!! Emma was very professional and gave us great advise so I will definitely be using her again.
I have just had the pleasure of booking a "Marco Polo" cruise with David. May I take this opportunity of thanking him for the efficient, courteous, and professional way he dealt with my booking Also his patience in dealing with my many queries. I have not dealt with "118" in the past - I will not go anywhere else in the future.
Just like to say I am really impressed with the service received from Jenny.Our previous operator has lost the personal touch and I found your consultant extremely pleasant to deal with.Looking forward to a good relationship with your company.
I am writing to commend the service provided by one of your staff, Ms Emma Hayes. Emma was most helpful in assisting us to find a Cruise holiday. She showed understanding of our requirements, attention to detail and thankfully, was not at all pushy. The follow up service she provided by email was also excellent and today I have received a welcome pack in the post. Your company is providing an outstanding service, from the quick response to phone calls, a clearly recorded message and the ease with which you can reach the extension required. I also had an occasion to speak with another Emma in your office who was also most helpful.
Often many of us only make contact to complain rather than when things run smoothly and I am happy to advise that we will have no hesitation in recommending cruise118 and Sail from UK to our friends and family.
I was looking at a number of web sites getting information on cruises and your company was one of many I contacted and I would like to put on record how impressed i am at the quality of service provided by Lynn. From the point of confirmation of receipt of the enquiry and the follow up conversations and emails with information they have all been excellent and I am sure we will be doing business with her once we have digested all the oprions and made our final decision. Please pass on my thanks to Lynn.
I would be most grateful if you would pass this email on to your managers at Cruise118. My brother, David Levy booked a trip to Bulgaria with Lynne Guest. When he received the tickets, it seems as though my partner, Tracy Lyon and I have one of the few rooms in the hotel without a balcony! I telephoned this evening (Sunday) and spoke to Sam (sadly I do not know her surname).
As seems to be the case with ALL of the staff at Crusie118 who we speak to, she was completely charming. She tried to contact Thompsons to sort out the problem but they were closed until tomorrow. However, she promised that she would email Lynne Guest. At about 20:20 I had a telephone call from Lynne. She has promised that she will do her best to sort out the problem tomorrow and that she will contact me back. I know that she will do exactly what she has promised!
I notice that Cruise118 has won an award for customer service… How well deserved that is! I just wanted the management to know that, as ever (and we have made many enquiries with your firm) Michelle, Lynne, and Sam have been absolutely brilliant! They are a credit to a quite outstanding firm who, when it comes to customer service, just leaves the competition in the dust!
I have repeatedly told Michelle that we will now not consider going to anyone else before we have talked to you guys. Keep up the excellent work! There are many businesses in Britain who really ought to talk to you to find just how it is done!
Dr. Brian M. Levy
Can I please put forward my very highest recommendation of one of your staff, namely 'Steve Weller'. He has been so helpful and above all so patient whilst awaiting our purchase of my husband's insurance that had doubled in cost with all the indecision this caused on my part. His advice on all areas of travel, cost and levels of service were excellent in comparison to any other services I have experienced with other agents in the past. Not to mention his very cheery greeting whenever he phoned or sent me an email as a quick reminder that I had to get back to him as quick as possible!
So thankfully, I have now booked our holiday, that touch wood now all goes to plan. This is mainly due to Excellent personal touch by Steve, and Excellent front line service.
Jackie A Williams
I would like to commend the excellent attention and advice I received from Lynn Guest last week. I was enquiring about a couple of cruises and nothing was too much trouble even though I made it clear that I could not book at this point in time. My husband and I were planning our first cruise next year but an unexpected wedding invitation to the Caribbean has meant a change of plan. I shall keep your details and will not hesitate to use your company again if and when we decide to book a cruise.
We have just returned from a lovely holiday around the coast of Norway. I wish to let you know how much we appreciated all the help we got from Kerry. From the moment I made the first phone call she was so helpful and pleasant. Thoughout the booking procedure her response was prompt and professional. We shall certainly be using your company when booking futher cruises. Thankyou.
Just to say that I have never spoken to a girl so friendly or helpful as Emma she couldnt do enough for us and was available so late to faciliate us for our booking. I only hope our cruise goes as well.
Not only are we so excited about our last minute "cruise" we are SO IMPRESSED with YOU! How wonderful you have been, infact, without you, we would NOT have been going on a cruise, we would have stayed at some lovely hotels in France but we are well versed at this so on this occasion we wanted to do something a little different.
As our relatives arrived from New Zealand for the first time in three years the other day, we would not have had time to sort out even a little jaunt in France so a HUGE HUGE THANK YOU to you from the both of us because without you darling we would have probably remained at our beautiful watermill in North Yorkshire but however nice it is always nice to get away and do something different! You've cracked it for us and I honestly believe we will have a long standing relationship (I hope so) it is so nice and extremely RARE to deal with passionate capable people and that is quite obviously what you are and you have really made a difference for us. Thank you. I will contact you in the morning but can you also try and get me just incase!!!
Fabulous service... well done darling!
My husband and I have just returned from our very first cruise which we booked through your company. As we had never cruised before, we had lots of questions to ask about various things, but nothing was too much trouble for Andrea, she answered all our queries and had all the information we required.
She really was most helpful and since everything went so smoothly we are looking forward to booking another cruise for next year as soon as possible. Well done on the fantastic service!
Lewis and Laurie Cowden
I just wanted to say how happy I was with the service provided by Geraldine Lyness when I booked a cruise for next May. The cruise is on the Independence of the Seas, going to the Italian Riviera. She was so helpful and gave me so much information. I will certainly contact her again if I'm in the lucky position to book another cruise!!
Mrs Kathleen Price
I would like to draw your attention to the service I have received from your employee Lynn Guest. I manage a team in the retail sector and always expect excellent service from my staff, however, the service that Lynn provided to me was above all expectations.
Without her input I doubt whether we would have booked our next cruise, as her help sorting out our travel arrangements help was invaluable. Please pass on our sincere thanks to her.
I would just like to say how great Emma Gray was when dealing with our Cruise enquiries. She was so helpful and nothing was too much bother, It was her professionalism that convinced us to book our first cruise.
I would like to say that the service I have received from Erin Madine has been 1st class, unfortunately on this occasion I was unable to book a cruise with her.
So far Richard has been brilliant. It is my first ever cruise and Richard has given me some sound advice as well as being extremely pleasant to talk to. I love the title Cruise Concierge. Give him a pay rise!
Richard has been so helpful with this booking, he went to great lengths to identify and arrange for a cabin suitable for my needs. After the booking was confirmed I asked whether it was possible to change the flights and without any fuss he arranged for this to be done.
At all times he has been very patient and understanding, and nothing was too much trouble. Richard is a credit to the company.
What I want to say is that Sam was brilliant and very very helpful in my booking. I would recommend Sam and your Company to all my family and friends. I will also use your Company to book any cruises I may go on in the future.
This is a belated note to you to let you know just how pleased I was with the service that I have recently received from your colleague Tanyna. I spoke to her regarding a booking for a short cruise on Independence of the Seas to Cork. I required a cabin for 2 adults and 1 child, but unfortunately one was not available. Tanyna was simply fantastic. She spoke to Royal Caribbean to see if any other arrangements could be made as she know much I wanted to go on the cruise. She kept me fully informed at all stages.
Although in the end it was not possible for all three of us to travel, I will have no hesitation in booking our next cruise with you and hope that I can get to deal with Tanyna again. She is a credit to your company well done and many thanks to her.
Mrs M Palfrey
As you have probably realized by now we (the senior five) have decided against cruising in the Winter of 2010. I would like to say a huge thank you for all your help and if we decide to cruise at a later date we will certainly get in touch with you again for a quote.
Mal, I am sure you know without me reiterating Emma is super efficient. 'The best thing since sliced bread.' Her level of service was second to none. Make sure you keep her at cruise118.com!!
We have just booked a cruise with Emma. I can confirm that she has been very helpful and efficient in handling queries and dealt with the whole process in a professional manner. We would book with her again
Melvyn and Bozenna Tommy
I have just confirmed a cruise booking with Chris Knowles that I initially queried yesterday when I spoke with Andrea Beatty. Unfortunately it was late in the day and although United did win, sorry Andrea we ran out of time last night to get back to you.
I would like to say that both Chris and Andrea were extremely helpful and knowledgeable and although very professional, neither was “pushy” and secured the booking. I certainly would recommend your company to my friends and family and really hope were in a position to book any future cruises with you.
Just to let you know, Richard Wishaw has worked quite hard in getting our cruise booked. There were issues with Holland America and a future cruise deposit I had paid which had complicated matters but he seems to have worked his way thorugh them quite well. Communications have been good and I am well satisfied with the service I have received. As a result, I will be using your agency again.
In your brochure you state that you are obsessed with offering exceptional customer service and in my relationship with Emma I agree wholeheartedly with the statement! Emma was fantastic - easy to get on with, very professional and nothing was too much trouble for her.We were very specific as to what we wanted and as we left it late to book thought we would have to compromise but after a lot of time and effort Emma managed to get us just what we wanted! She sent links to weather forecasts, hotels and all the necessary forms. What was very apparent was the fact that Emma really enjoys her job and when we want to book another cruise I won't hesitate to contact her!
Praise also for Nick whom I spoke to when Emma was unavailable. He gave me all the information I required and was so informative about New York . Again I had first class service!
Thank you both very much,
I have booked our cruise today with Steve. He is a credit to your company. He was very helpful, informative and nothing was too much trouble for him. He had an understanding of what I was looking for and he did all the work coming back to me with the perfect holiday. I came to use your company through links with Martins Money Tips and I would definately use you again and recommend you to others.
Why would anyone want to traipse into town and be treated like second class citizens by snooty travel agents when you can sit in the comfort of your home and get a real bargain ?? Highly recommended - Steve demonstrated an excellent telephone manner, a real knowledge of his subject, patience and understanding - absolutely brill. Will be back with you for our next holiday ! Thanks to Steve.
I am sorry that I did not get back to you after all of your hard work in trying to find us something appropriate for this bank holiday. Tracy and I really appreciated your efforts. However, circumstances changed and we ended up buying a puppy! Thus, fate decreed that we stayed at home this weekend!
I have just spent a bit of time reading some of the customer reviews on your site. Congratulations on winning the National Awards for Online Agent of the Year! How totally deserved! In a world where standards of service are quite dreadful, it is such a pleasure to see that Cruise118 is so serious about excellence in customer service. I just wanted you to know that despite the fact that we have not booked anything again this time around, we will DEFINITELY be booking our main holiday next year with you. You might also like to know that through recommendation you have already won business from my brother, David Levy and a colleague at work who has booked a trip on 'Independence of the Seas' for next August.
Once again, thank you so much for your outstanding service. We really do appreciate it.
Dr. Brian Levy and Dr. Tracy Lyon
Babs & I returned from our cruise on Saturday morning. I just want to say a special "thank you" to you and other staff at Cruise118 for your assistance. It was a truly memorable holiday.
As a person who has plenty of staff I know life can be challenging. Just a quick note to say that your Steve Weller is a credit to your company, he has had the patience of Solomon, been extremely helpful and totally professional in his approach. I will not hesitate in recommending your organization to others.
I spoke to Ann Smith yesterday to book a Mediterranean Cruise in August 2010. This will be our first cruise and I feel I should let you know that Ann dealt with my enquiry in a very friendly, yet professional manner. She was aware that we are complete novices and was able to talk me through the whole procedure.
There was never any pressure for a sale and she willingly answered all of my questions, as if it was so natural to her. Unfortunately the planned trip now has to be changed, due to my husband not being able to get the dates we wanted off work, but I have assured Ann that when we get his new dates confirmed, I will be calling her back to re-book.
My colleague, Dr Brian Levy, recommended your services to us, and I am happy that we took his advice. I shall, in future, also recommend you to family and friends.
I would like to take this opportunity to pass on my appreciation to one of your staff (Ann Smith) who has been one of the most pleasant and helpful staff I have come across. All the help and advice she gave me was first class and most help full.
Although at this time, our daughter and ourselves have put on hold a cruise, we will have no hesitation to contact Ann when next we wish to book a cruise. I have kept her email address for such a purpose. I know now why you have been given your award.
Thanks again to your staff,
I would like to say how impressed we are with Emma Taylor and the service she has provided in booking our cruise in November. She has demonstrated a highly professional approach, with a warm and helpful manner, she has inspired confidence in Cruise118.com. We have requested wheelchair assistance, which Emma has arranged efficiently and promptly, which is most re-assuring.
Please let Emma know how much we appreciate her efforts and she is a credit to the company.
Lindsey Ellis and Sandra Cardin
Hi Lynn. Just a quick thanks for organising our Holiday. We had a great time in Barcelona, the Hotel Condes de Barcelona was excellent! Friendly staff, great breakfast and Lee tried out the Pool on the roof. The Cruise was great too, no problems at all. Everything went like clockwork.
It made a big change with early flights out and also on the return as the last couple of times we ended up not arriving in Barcelona until 7.00pm and then hanging around waiting until teatime for a return flight. Once again it was very much appreciated!!!!
Stephen, Allison, Lee
This girl Andrea is on the ball - quick, efficient and friendly. GIVE HER A PAY RISE.
What can I say!
Words can't express how smooth and easy dealing with your company has been, nothing was too much trouble for your team, the advice given and support was excellent. Our Cruise Concierge Charlotte Glover has been out-standing, always happy to talk and guide us through any problems that we had. The support and advice given by Charlotte can only be described as First Class.
Thank you Charlotte it has been a pleasure dealing with you.
Just a quick note to say how much I enjoyed dealing with your colleague, Maura McKenna.I spoke to her on Saturday evening and found her to be totally professional and extremely pleasant. She asked me to forward an email, stating passport information etc. checking it for omissions while I was on the phone, then ensuring that the information was passed to Fred Olsen tours today, as promised.
Maura checked the answer to another query that I had and emailed the answer. It is a pleasure to deal with such an efficient member of your staff and it bodes well for our forthcoming cruise.
Hi, I have just booked a cruise through Maura Mckenna and would just like to comment on what great customer service she has provided. After getting quotes from several other agents it was a pleasant change to speak to someone who genuinely seemed happy to help, without putting pressure on to book straight away. A pleasure to deal with, will use Cruise118 again.
Hi would just like to say a big thanks to Cruise118 especially Kerry who sorted everything for us to make our FIRST cruise fantastic, she worked really hard to make sure everything was as it should be thanks again
Maura McKenna has provided an absolutely excellent service today.
Would just like to say a big thanks to cruise118 especially Kerry who sorted everything for us to make our FIRST cruise fantastic, she worked really hard to make sure everything was as it should be.
I have just booked a cruise through Maura Mckenna and would just like to comment on what great customer service she has provided. After getting quotes from several other agents it was a pleasant change to speak to someone who genuinely seemed happy to help, without putting pressure on to book straight away. A pleasure to deal with, will use Cruise118 again.
Just a quick note to say how much I enjoyed dealing with your colleague, Maura McKenna. I spoke to her on Saturday evening and found her to be totally professional and extremely pleasant. She asked me to forward an email, stating passport information etc, checking it for omissions while I was on the phone, then ensuring that the information was passed to Fred Olsen tours today, as promised.
Maura checked the answer to another query that I had and emailed the answer. It is a pleasure to deal with such an efficient member of your staff and it bodes well for our forthcoming cruise.
What can I say! Words can't express how smooth and easy dealing with your company has been, nothing was too much trouble for your team, the advice given and support was excellent. Our Cruise Concierge Charlotte Glover has been out-standing, always happy to talk and guide us through any problems that we had.
The support and advice given by Charlotte can only be described as First Class. Thank you Charlotte it has been a pleasure dealing with you.
This girl Andrea is on the ball - quick, efficient and friendly. Give her a payrise.
Hi Lynn. Just a quick thanks for organising our Holiday. We had a great time in Barcelona, the Hotel Condes de Barcelona was excellent! Friendly staff, great breakfast and Lee tried out the Pool on the roof.
The Cruise was great too, no problems at all. Everything went like clockwork. It made a big change with early flights out and also on the return as the last couple of times we ended up not arriving in Barcelona until 7.00pm and then hanging around waiting until teatime for a return flight. Once again it was very much appreciated!!!!
Stephen, Allison, Lee
I would like to say how impressed we are with Emma Taylor and the service she has provided in booking our cruise in November. She has demonstrated a highly professional approach, with a warm and helpful manner, she has inspired confidence in Cruise118.com.
We have requested wheelchair assistance, which Emma has arranged efficiently and promptly, which is most re-assuring. Please let Emma know how much we appreciate her efforts and she is a credit to the company.
Lindsey Ellis and Sandra Cardin
I would like to take this opportunity to pass on my appreciation to one of your staff (Ann Smith) who has been one of the most pleasant and helpful staff I have come across. All the help and advice she gave me was first class and most help full.
Although at this time, our daughter and ourselves have put on hold a cruise, we will have no hesitation to contact Ann when next we wish to book a cruise. I have kept her email address for such a purpose. I know now why you have been given your award.
Thanks again to your staff,
As a person who has plenty of staff I know life can be challenging. Just a quick note to say that your Steve Weller is a credit to your company, he has had the patience of Solomon, been extremely helpful and totally professional in his approach. I will not hesitate in recommending your organization to others.
I spoke to Ann Smith yesterday to book a Mediterranean Cruise in August 2010. This will be our first cruise and I feel I should let you know that Ann dealt with my enquiry in a very friendly, yet professional manner. She was aware that we are complete novices and was able to talk me through the whole procedure. There was never any pressure for a sale and she willingly answered all of my questions, as if it was so natural to her.
Unfortunately the planned trip now has to be changed, due to my husband not being able to get the dates we wanted off work, but I have assured Ann that when we get his new dates confirmed, I will be calling her back to re-book.
My colleague, Dr Brian Levy, recommended your services to us, and I am happy that we took his advice. I shall, in future, also recommend you to family and friends.
Babs & I returned from our cruise on Saturday morning. I just want to say a special "thank you" to you and other staff at Cruise 118 for your assistance. It was a truly memorable holiday.
I would like to say how well we where looked after and treated when we contacted your company ,we where looked after buy Jenny Ingham, who did not give us the best price but the difference was worth the service we had ,I would certainly contact her on our next cruise.
Just want to feedback on our dealings with Jenny. We have always had an excellent service from Jenny. On the telephone her manner is very pleasant. She is efficient and knowledgeable and when there was a hiccup she was immediately reassuring that all was well with our booking.
She has always responded quickly to emails and phone messages. Cruise118 must be pleased to have her on board.
Cath & Ron
We would like you to know how helpful Michelle has been in helping to arrange our forthcoming cruise with Regent Seven Seas this November. She always returned my calls and kept us fully in touch with what was happening, which we very much appreciated.
John and Rosemary Hingley
I recently booked a cruise to S.E. Asia to travel out in March 2010. The booking was handled by Nick Martin. He was brilliant at the job, very friendly and helpful and didn't seem to mind having to put in the extra effort when asked to do so.
It was a pleasure to talk with him and he even offered great advice on the best ways to visit certain destinations. It's all too easy to complain about bad service but I think good service also needs recognition. Please pass my thanks on to him.
With reference to Feedback, I would like to say how pleased I was with the service provided by Ros. She was very friendly, helpful, understanding and readily provided me with the information I requested. She was also very patient with my various queries and all in all, a charming person at the end of the telephone line.
Have just booked a cruise via your Kevin. I found him to be helpful, courteous, amusing and very professional. Because of this, I shall have no hesitation booking again through your company.
I am happy to give you feedback on the service we received from Lynn Guest. She has been extremely helpful, friendly and very patient finding exactly what we were looking for when deciding on our honeymoon destination. She has taken a lot of time and effort with us which is greatly appreciated.
Scott and Angela Carruthers
I would like to feedback the friendly, efficient, professional service I received from Samantha last night, whilst booking a cruise with your company, if all you staff are of this standard, your company will stand head & shoulders above the rest. I would recommend Cruise118 to all my friends and family. Please pass on my thanks to Samantha.
I would just like to praise Samantha on her excellent service and help in enabling my husband & I to get a super deal for a very special holiday. I would now recommend your website to anybody seeking to book a cruise as the customer care and value for money have been brilliant.
Just a note to say how happy we were with the very professional and attentive service we got from Julie McCluire we would have no problem recommending Julie or cruise118 in the future.
Hi, we recieved great service from Tanya!!!!!!!!
Have a lovely trip yourself and we will let you know how we get on when we get back. Thanks again for all your help you have been a fabulous (nothing has been too much trouble for you) and you have always got back to us very promptly.
Thanks again and we will definitely recommend you and your service to our friends and family.
Erin helped me book a cruise, she's been a great help, very efficient and a pleasure to deal with!
Michelle Clarke was most helpful when we made our cruise from Vancouver booking. At all times she responded quickly to my questions and helped me to get the best deal at the time. The cruise was superb and I would recommend your company to my friends who have expressed a wish to go to Alaska.
I would like to record how impressed I have been with Nick’s efforts and professionalism in trying to promote your company, and to introduce a first-time customer to the cruise experience.
Nick’s obvious knowledge and enthusiasm for your product was notable, and although I am not currently able to take up the option we discussed, because of his approach and helpfulness I will certainly give future consideration to holidaying via your organization. Hopefully you will pass on my appreciation.
I would like to acknowledge the fantastic service given by Maura in my booking of my cruise from Dubai in March 2010. She was most helpful in actioning all my requests and always got back to me punctually as promised to confirm details of flights etc.. Due to this excellent service given by Maura I booked with Cruise118 despite being offered a slightly cheaper deal by Cruise Specialists for exactly the same itinerary and flights.
I will not hesitate to come back to Maura for any future cruises.
My wife and I are in our Seventies and have been holidaying home and abroad nearly every year of our married life (52 yrs) and have had excellent service on most occasions, but I feel I must leave feedback to let you know that the way that David Weir and Anne dealt with our booking was the best we have ever received.
Nothing was too much trouble for them, and they did all they could to ensure that we were given the very best deal possible. I understand now why you were given the top on-line operator award. If all your staff are the same high quality as David and Anne, we look forward to further holidays with Cruise118.com.
Roy & Margaret Adams & Les & Susan Hobbs
Just to say thank you for a very good price & service Maura was very clear & precise very polite everything easy no pressure. Will look at you company again.
We have just returned from a cruise booked through Cruise118.com. This the first time that we haven't booked through a travel agent, so we were a bit nervous about it.
We dealt with Karina Stott and I have to say that the service was excellent. She made it all so simple and dealt with all our queries and we had instant feedback. Prior to this, I spoke fleetingly to one of the men and he was just as helpful. I have recommended it to all our friends.
I have not been able book any cruises yet due to insurance problems, however during my recent enquiry with your firm, I must say that Lynn proved most efficient & effective and a pleasure to talk to. She is a great asset to you.
Having booked our first Cruise with 118 we would like to complement Nick Martin with the excellent service he gave us. A Star in the making.
Ken and Susan Phillips
Have just returned from our cruise on the Fantasia please tell Sue it was wonderful, the ship fantastic, entertainment on board was great , drinks a little expensive but would suggest that people go for one of the drinks options as they work out cheaper if you like to indulge. The Staff could not have been more help full and my wife had more than special treatment because of her gluten intolerance. Very good value and if there are any deals coming up in September let us know.
Thanks for one of the best holidays we have had.
Hi I am dealing with Lynn Guest your cruise consultant and want to give her 10/10 for the way she is dealing with my request.
I recently booked a cruise with the help of David Weir. From my first enquiry David was extremely patient and helpful. He did research on my behalf and rang me back several times with different offers available. He never once made me feel that I was being a nuisance. I feel however that I must have been!
I would not hesitate to recommend Cruise118.com to any of my friends. My thanks goes to him. Well done.
This is just a quick email to say that we have booked a cruise through Karina and we were delighted with the service we received from her. She is very efficient and actually phones back when she says she will etc!
We go on a number of cruises and would be delighted to book with you in the future.
We are delighted with the service that Emma Gary has given us when booking our cruise, we found her most helpful and very informative.
Mr & Mrs WE Pettitt
Karina was a star tonight. She was pleasant, efficient and was able to be competitive with the help of her Manager to discount the holiday to match Cruise Deals.com. The price in the end was the same but Karina's efficiency and promptness won her the sale.
Well done and thank you
We booked our cruise holiday with your company yesterday and we are extremely pleased with the service we have received from one of your colleagues (Sue Kinton) She has been a real help and her knowledge swayed us to book with your company as she genuinely knew what she was talking about and has been more than helpful with our booking. Many thanks again Sue
Mr & Mrs Ellis and Family
I would like to say that Kerry has been so efficient, in organizing our cruise on the Silver Wind for September 24th. She was so helpful and friendly and seems a lovely girl. I would definitely ask for her assistance again.
Thank you for providing an excellent service for us first time 'cruisers'. Your guidance, knowledge and assistance has been very much appreciated.
Elaine and John Pentecost
I would like to bring to your attention the excellent service provided to us by your cruise concierge Lynn Guest, over the last couple of days Lynn has done her upmost in a professional and friendly manner to arrange a first cruise for myself and my wife Karen She has been an absolute pleasure to deal with.
However due to unforeseen work commitments we have been unable to confirm a booking at this time, though delighted with the service provided by Lynn we will hopefully be able to confirm a booking at a later date.
What a joy to deal with a company who 'does what it says on the tin'! From my initial phone call to my booking confirmation I received excellent service from my Cruise Concierge, Michelle. Top class phone system and, where necessary, calls returned quickly. All questions answered with clarity and nothing was too much trouble for her.
Having used several travel companies in the past to book our cruises the service given by Cruise 118 has been far superior to that offered by other companies.
I really feel that you have a winning formula with Cruise 118 - excellent websites that are easy to navigate, personalised service delivered in an efficient and friendly manner - I will have no hesitation in recommending your company to others in the future.
I received excellent service from Emma.
We would like to thank Emma Gray for her help and professional attitude during our recent cruise booking. She found us the best deal against several competitors with whom we were dealing with at the time. We were impressed by Cruise118 as a whole and will make it our first port of call for cruise bookings in the future (pun intended).
Would like to report that we have made a booking with Silversea through Lynn and that her attention to detail, pleasant manner and helpfulness have been exemplary in every way and we will definitely be booking all our future hols through Lynn.
I was very pleased with the service I received from Laura. She was a pleasure to speak to and do business with. If you can spare her can I take her on the cruise with me?
I would like to say that your representative Erin Madine was extremely helpful when I called to enquire about a RCCL cruise. As it turns out my wife and I have now decided not to go on this cruise but Erin certainly made every effort to give us the best options had we gone.
We are very fussy and sue got us what we wanted a balcony cruise ,the deal breaker was a 2 hour coach trip from the airport to the port, she sorted it and found us a flight to the Port. Well done, wish she worked for me.
Mr D Harrodine
I would like to thank your company and especially Karina Stott for the excellent experience of booking a cruise with you. Not only are your prices very good but the service from Karina was first class. Her costings for all the different add-on options were all done with courtesy and patience. Each time she came back to me I seemed to have a different option for her to re-price. She remained friendly and very cooperative throughout our many phone calls.
Karina is enough, on her own, to make me recommend your company to anyone who is contemplating a cruise. Being able to call Karina with out nasty multiple phone options and music is extremely pleasant and refreshing.
If our holiday lives up to the booking experience - we are in for a good time. Please convey our thanks to Karina.
Andy and Sherry Kindred
I am writing to you to inform you how very impressed I was with your employee Emma Taylor. I booked through her today and had very lengthy email conversations with her yesterday regarding our cruise booking and she was absolutely fantastic. The information she provided was great and she was always happy to help and answer all my many queries and question promptly.
I will be most certainly going through Emma next time I want to book up a cruise. You should feel very lucky to have such a fantastic member of staff.
Lynn has really gone the extra mile providing info and answering questions and has promptly returned calls. Unfortunately our friends could not make it this time but we will always come back to her with confidence when we start looking again.
I would just like to say how impressed i have been with Charlotte. She has been so helpful from the moment I phone first thing this morning, to last thing this afternoon when we actually booked a cruise with her. She is so polite and has such a bubbly personality, that you just cannot help but get on well with her.
She has sorted out my enquiry from start to finish and as I say resulting in us booking our New Years Day cruise with P&O. She advised me which cabin she thought would be good for us and organised an upgrade on the flight from Manchester. Charlotte is an asset to your company and I thank her very much for her help. I'm sure we will be in touch with her again before our departure. Thanks again Cruise 118
May I take this opportunity to thank Emma for her superb service and punctual responses to my requests. My sister has booked with Emma for the same cruise and had told me about her excellent customer service (which is rare in this day and age). I was very please when I spoke to Emma that she did live up to expectations and is a credit to your company.
I would just like to say a big thank you to Emma who has been very helpful over the last 2 days with helping with a cruise. Although we have not booked anything at this present time we will certainly keep you in mind when we are ready to book.
I would just like to say how very helpful kerrie has been.
Just a quick note on the service which I have received from LYNN (N Ireland). For once, marketing rhetoric is not a load of old Bull… it's actually real!
For Lynn, your 'nothing is too much trouble' tag, is true… she has done everything she possibly could to find a cruise to suite us. She has changed flights back and forth, searched different cruise lines, given us different options, and presented to us in a friendly, helpful and cheery manner. She obviously loves her job, and loves to help people.
We have been cruising for 22 years now, and I would say that so far, my experience with your company (Lynn) has been exemplary. She actually listened to what we wanted, she digested what we needed, she came up with the right options, and she then set about customizing the holiday to suit us….hence we have just booked with you. Also, she contacted me exactly when she said she would. I was honestly just browsing, looking around, wondering if we should, or should not take a cruise.
Now, I freely admit that I like to get a good deal from a cruise line if it's on offer having spent so many cruises... on full fare... sitting beside fellow passengers' who just LOVE to enlighten you on how much bigger their cabin is, and how much cheaper their ticket was. 'Gee honey, you mean you’re NOT here on the 2 for 1?') Lynn picked up on that right away, and found me an excellent offer.
By the way I would truly love to know your 'enquiry to sale' conversion rate….If everyone uses the same skills are Lynn, they must be extremely high. If you have been involved in training, well done to you too, you will certainly deserve the success which will come your way. You've got a good girl working with you there. Hold on to her. I truly hope that the rest of the service your company provides will back up the good work (and the sales) started by Lynn on your behalf.
Please thank her on my behalf; please keep up the good work.
Firstly Lynn, thanks a lot for organising such a fantastic trip for us. We are just back from Alaska and had an amazing time there.
We travel a lot and consequently have to deal with a lot of travel agents and organisers but you have been unique. Most agents/organisers tend to lose interest after the payment is received and don't answer e-mails at all. They are often impossible to contact over the phone either as, one will have to go through a series of numerical options and at the end the right person is not there anyway. But as I said you have been exceptionally brilliant. You answered all my queries promptly and efficiently and dealt with all the issues immediately. We couldn't have asked for more. Thanks also for the onboard credit as well. We appreciated that very much.
This was our first cruise holiday and liked it very much and definitely will consider it again. We will definitely contact you at that time. Thanks a lot again.
I have booked a cruise through your company via Emma, she has been a great help and I would have been lost without her. I will certainly use her again next year.
Thank you Nick for E/M re above greatly appreciate all the effort you have put into making our Cruise Flights etc possible, so may i take this opportunity in thanking you on behalf of my Lin and myself.
Lin and Bob Edwards
As a first time customer contacting your establishment I, and on behalf of my brother Brendan Burns, would like to commend the efficiency, helpfulness and cheerfulness of Ann Smith. She has been a delight to speak to. I would thoroughly recommend her to anyone. To me she would be a valuable member of staff. We look forward to our holiday and who knows it might be the start of many more.
I wish to commend positively on the helpfulness and excellent advice I recieved from your employee Laura Mc Gowan when booking an Iberian cruise from the 18th July starting in Dublin. You can be very proud of her and her representation of your company.
I would like to take this opportunity of thanking you most sincerely for the efficient, courteous and friendly way in which you have handled this booking. It is such a pleasure to be able to write a complimentary letter these days as customer service is so often lacking or non existent at all!! I look forward to booking with your company again. As requested, please send me details of trips to India.
If you would kindly let me have the name and e mail address of your line manager, I shall forward a copy of this email to him/her with great pleasure. Thank you once again.
Kind regards and best wishes,
Having just completed our first ever cruise, and which was booked through your company, may I take this opportunity to thank in particular, your representative Vicky Chatwin. Cruising is new to us and Vicky was most helpful in suggesting the right cabin, and everthing that we wanted to know. Would you please convey our personal thanks to her.
D.W. & P.E. Phillips
I received excellent service and information concerning my enquiry a Cruise to the Alaska glacier, Sue Kinton is checking on a flight query then my wife and I will contact you regards booking confirmation.
Very Best Regards,
R C Ewards
Emma Barber is so very helpful nothing is too much trouble she is a credit to the company and we are so pleased with the price Emma managed to get for us. I would recommend Cruise 118 to any one and have done so. Thank you once again emma for al your help, hope to book with you again.
I have been cruising since 1966 to be honest I had never considered going with any company other than the cruise company direct, Some years ago I was co-erst into a travel company It turned out to be the worst cruise speak to any one that went on Ocean Glory One and you will know Out of eight stops we made two I have been very impressed by the way that Laura has dealt with my enquiry I know the Black Prince of old. I normally sign myself That pest from Chelsea has I am now retired I shall be using your company Nothing appears to be too much trouble
We were very impressed with the service we got from Janice I found her very helpful and nothing was too much trouble and we would have no hesitation in booking our next holiday with her many thanks
Maresa and Jim Liggan
I have just booked a last minute cruise with Kerry Halligan and was given a first class service. She was patient, pleasant and went the extra mile.
I would certainly contact her again for further bookings.
I have today bought a cruise deal off Erin we have talked for a couple of days and I will definitely book further cruises with her.
She was polite courteous and a warm and genuine lady compared to other company operators, well done Erin and thank you for your service.
I just wanted to contact you and thank Maura and Michelle for all their help in booking our cruise. They have been extremely helpful and prompt in getting back to me. I will certainly make you my first port of call when looking for another cruise.
Charlotte has been extremely helpful and efficient over my booking, despite complications arising from my end.
She has answered all 'phone calls and e-mails promptly and in a friendly and courteous way, and has gone to a lot of trouble in investigating different options and ensuring that I got exactly what I wanted.
I have recently purchased a cruise through the above mentioned concierge and I would like to inform you that she is one of the most pleasant and cheerful people I have ever booked a holiday through. Nothing seemed too much trouble to her and when she said she would ring me back, she did, which is not usually the norm.
I would like you to know that I had reason to call a couple of days ago to get a quote for a P & O cruise departing 24th July 2009 on Oriana. My call was taken by a lady called Charlotte and I can honestly say that it was a pleasure to be dealt with in such a friendly and professional manner.
I do not usually use on-line agencies but have to say that this experience has changed my mind. The price she gave me was exceptional and we were going to book a couple of hours later but unfortunately it would appear the price quoted was a system error and was no longer applicable later the same day. A lesson learned for me.
However, Charlottes enthusiasm and product knowledge will definitely encourage me to consider future bookings with the company. Thank you so much. It is nice to give credit where credit is due in the age of complaints.
Many Thanks for the excellent service Karina Stott gave yesterday helping to book a 60th Birthday Holiday. It was for a norwegian cruise on 30th July for 9 nights.
Mr S Oppenheim
Just to let you know that the service I have received from Concierge Lynn Guest has been absolutely first class.
I would like to thank you for employing such a lovely-lady as 'Jenny' it is indeed a rare thing these days to find anyone so thorough and efficient as Jenny, she has been a 'perfect-jem' in helping us through (what to us )is a mine-field, we have never done a cruise before, if we enjoy this one as much as it appears we shall certainly use Jenny again, I would therefore ask you to thank her for us we are truly grateful.
Dave & Ann Howard
We would like to say that Lynn Guest has been an extremely pleasant, efficient and helpful person to deal with when booking our cruise to the Baltic on Regent Seven Seas Voyager in 2010.
John and Daphne Clark
I would just like to let you know that Karina has provided me with an excellent service. My family and I have been on several cruises and I booked the first one last year through cruise118.com and Karina was great. We are just back from our cruise and to our great delight we had been upgraded to a stateroom with a balcony which I just found out was down to Karina.
We have also booked a cruise to Dubai for next year and I recommended friends to book the same cruise who also booked through cruise118.com. We live in Spain and it is good to know that we can do everything so quickly to Karina by e-mail, she is a great asset to your business.
Hi, it is difficult to put into words how good and helpful Vicky has been, we had a problem and she spent quite a lot of time sorting it out. We have great confidence in her and we would have no hesitation in contacting her in future to arrange more holidays. She is truly a great ambassador for 118 cruises she has gone that extra mile and I have already recommended her to my friends and family, her customer service has been second to none.
Mr and Mrs Martin
I expect you normally only get complaints but I wanted to send you an email praising Emma's work. I have found her exceptionally helpful, bright and a pleasure to deal with. She made it extremely easy for me to do business with your company.
Charlotte, many thanks for putting together a package that I am sure will suit us all down to the last detail. Talking to you on the phone was an absolute pleasure and as I said if every tele rep was as pleasant as you were then I have no doubt that tele reps would outsell direct bookings via the web hand over fist. Wishing you every success in the future and many more happy bookings.
I would like to express my gratitude for all the assistance given to me and to my friend Clare Evans when booking a cruise on the Crown Princess yesterday and today. She was kind, friendly, knowledgeable and most helpful.
I returned from a 45 day cruise with Holland and America at the beginning of March and wish to bring to your attention the excellent service received from your representative Michelle Clarke. Michelle made the booking for myself, husband, mother and stepfather and provided all the information we required both prior to departure and whilst on board.
We are in fact still awaiting a response from the cruise line regarding misinformation about visas. I state this only by way of explanation for the delay in forwarding my praise of Michelle - I had been hoping for a reply to this difficulty before doing so.
Michelle was professional, approachable and gave of her own time to answer our queries. I would certainly contact her again should we look to book another cruise and have recommended her to several of my friends.
My husband Peter and myself have booked a cruise on the Celebrity Century ship from Amsterdam to St. Petersburg and return leaving on 25th August 2009. We are celebrating our 10th wedding anniversary on 1st September and wanted to do something wonderful, being treated like royalty etc.
We had the good fortune to have Charlotte Glover as our cruise concierge. Charlotte has been helpful, professional and friendly throughout our dealings with her, and has always returned out phone calls in a polite and friendly manner. We had several prices for the cruise, but one of the things that made us book with Cruise 118 was Charlotte's manner. She was a delight to deal with and both Peter and I liked her and her attitude. We therefore wanted to ensure that she got the business and the commendation for getting this sale. She is certainly a credit to your organisation.
Please thank Charlotte for all the help and assistance she has given us. If there is some way in which she can be rewarded, then I would be grateful. I look forward to dealing with her during the course of our holiday planning.
Anne and Peter Lamacraft
Just a note of compliment for Lynn Guest; She has been our advisor while putting together a cruise and accommodation for Alaska. She has given us excellent service with a very pleasant attitude and has been very helpful; and we will be pleased to recommend the company to others.
Anne and Michael Copeland
A little note to let you know happy i was with the great help I received from Andrea Beatty, this was my first time cruising and she was extremely helpful ,am looking forward to my cruise in the med in three weeks time could not have organised it without her help.
Please pass on my thanks to Emma Hayes for the friendly & efficient way she handled my queries & booking.
I just wanted to send this email to say how pleased i was with the service i received from karina. She was pleasant and friendly, and returned my calls promptly. I would not hesitate to book any future cruises with karina.
Mrs Jane Stanley
Just a quick line to say what a wonderful cruise and stay you arranged for us. The Freedom of the Seas was really quiet amazing. The Claridge Hotel was almost perfect just the right size for us The next time we cruise I hope you will be doing the arrangements.
Arthur & Sue Wigmore
Hello Helen although for the foreseeable future we have decided against cruising, Lynn Guest has been very helpful and the quality of her service has been excellent. Should my husband and I choose a cruise in the future I would have no hesitation in coming back to Lynn.
What a pleasure it has been to have had Erin as our Cruise consultant. She has been so helpful in finding us a last minute mini cruise after our original holiday was cancelled. Being employed in the Travel business myself,I found her customer service the tops.
Just a quick note to say how impressed both my wife and I have been with the service we have recieved from Andrea.She was a pleasure to deal with whilst making the booking and has continued to impress with the speed of information that has been sent to us after the booking.
I have booked many cruises in the past, but have not experienced such efficient after sales service before, and look forward to booking many more cruises with your company.
Although we are unable to take up a cruise to Baltic with your company at present, I wanted thank Emma Gray for pleasant helpful manner and for giving me the info I needed.
Andrew Walker has been trying to obtain a suitable cruise for me and, although unsuccessful this time - my fault - I will have no hesitation in contacting him in the future as he was patient and very professional throughout our correspondence.
Dear Helen, Made an Cruise enquiry & had very prompt, helpful & friendly reply from Charlotte. Don't lose her.
I have just received the confirmation for the above cruise, booked by your Mrs Emma Hayes. She was efficient, knowledgeable, patient & extremely helpful. I have worked in the Travel Industry for 35 years training & working with hundreds of Travel Sales Staff.
I retired a few years ago, following a long period with Abercrombie & Kent, one of the most respected Tour Operators in the country. I would have been delighted to have Emma as a member of my Sales Team. Please pass on to her my comments & grateful thanks.
I just wanted to say that Emma Gray has been so helpful in making our arrangements for a cruise taken in January, and especially for one we have booked for January 2010. I have recommended her to others as I have found nothing is too much trouble for her.
Erin has been an absolute star. She has taken all the hassle out of booking and been so helpful. We will certainly use your company again when we or our friends go cruising.
Just a quick e-mail expressing my thanks and gratitude to Emma......that woman has some patience! I tried to convince my hubby over a rather long weekend to book a cruise during which I must have phoned Emma 5-6 times and eventually I won him over.
I was honest with Emma and explained that I was comparing prices for the same cruise with other companies and not only was she very pleasant and understanding she was also a lot cheaper!! So overall everyone is happy :- Emma had a sale :- I have booked a holiday :- my hubby is just happy its cost less:- I would say that was a good result for all. Will defiantly recommend to others.......and use you again next year. Once again many thanks to Emma and Cruise 118.
My wife and I have recently booked a cruise on the Queen Mary 2 through cruise 118.com. Just a brief word of thanks to your Karina Stott. From the first enquiry to completion of the booking process, Karina was extremely helpful and answered any concerns raised either immediately or called back as promised.
This is a first cruise for my wife and myself and as you can imagine, we had quite a few questions! Once again, many thanks. Because of the excellent service, I wouldn't hesitate to recommend your company to friends.
Can I just give some positive feedback for Samantha Reynolds who is sorting out our cruise with great diligence and also in a very friendly and approachable manner. Its great having one named person to deal with when booking a holiday, especially a holiday like this which we've never done before, and Sam's been really helpful and informative. Thanks to the company, and to Sam
I would just like to say how pleasant and obliging Erin has been today, particularly in comparison with other companies we have tried. She has made every effort to try to help. Although the price is still too high for us (a family holiday with two unexpected additions to be accommodated) we do appreciate her efforts.
Can I just say what a fantastic lady Vicky Chatwin has been, we are having on going problems with p&o and vicky is still trying to do all she can to help us, what a nicer place the world would be with more people like her.
Mrs L Sims
I have recently booked a cruise for 6 people using Karina as my cruise concierge, I would like to inform you of her kind and friendly nature, her promptness at replying to phone messages at the specified times, and overall efficiency.
We have just booked a cruise to the Baltic capitals with your concierge Maura Mckenna. We would like to say that we have received excellent service from Maura,she has been both professional and extremely helpful. Also,she has been very prompt with her replies to our queries. We do think that good service should be acknowledged.
I just wanted to send a quick email to say how much I appreciated your colleague, Emma Barber's, help today with the booking of a Caribbean cruise. She was extremely helpful, friendly, honest and assuring. It made our decision to book a lot easier. We send our thanks.
Mohan and Bethany
I have found Vicky to be very professional, courtious, helpfull and friendly in equal measures whilst arranging a starter cruise for my wife and I. Very much appreciated
If our cruise is as good as Michelle Clarke, it will be a great success. This is the first time I have used your company and I got a first class service -- look after her -- good staff are hard to find.
I would like to commend Emma Taylor for the excellent service that she has provided to me in arranging an Alaska Cruisetour where Celebrity Cruises failed. I had been very disappointed that Celebrity had failed to provide the holiday for which I had been given confirmation on the internet and then, after I booked an alternative choice at a price confirmed on the internet, they proceeded to increase that price in my Confirmatory Invoice by around £400!
In spite of this, I still wished to travel on the Celebrity Millenium cruisetour on my chosen dates. Although Celebrity said that they were unable to provide a suitable alternative, at a sensible price, Emma was able to come up with a solution very quickly, with which I was more than satisfied.
Her action demonstrated her flexibility and her willingness to go the extra mile to meet the customer requirements. From being very depressed about the whole business, my wife and I now look forward to a very enjoyable holiday that we had been promising ourselves for some years
I would like to give feedback on Lynn she was most helpful and spent lots of time dealing with my request for a cruise holiday.
I have never used your company before and I will without doubt use you again in the future I have usually 3 cruise holidays per year and I will not hesitate to recommend lynn to my friends and family. Thank Lynn once again from me.
Just a note to say i was most impressed with the competent and friendly manner in which Vicki dealt with my enquiry and subsequent booking of my cruise holiday.
Thank you yet again, Dale. Apologies for the delay in replying but I have been away from home for a couple of days. You have obviously put a lot of work into the suggested itinerary, and it looks tempting.
Our reservation is that we would be in Japan in February when it can be just as cold as Scotland!! Rather than have you put in more time could we ask you to make a diary note to contact us later this year with a similar itinerary, but arriving in Japan around early April? I realise that cruise lines timings might not suit as well as the one you have suggested but hope that there will be something suitable. To go a little further we won't be cruising immediately but could be looking for something in the autumn.
Please accept our thanks for all your hard work, and for the very personal touch that you have. It's very refreshing in these days to be treated as a customer instead of just a 'target'.
Just to say that Emma Gray provided us with excellent service when booking a cruise today and has even managed to get a cabin for my Mother next door to ours. She was very polite and helpful and delightful to do business with.
I would just like to thank you once again for your kind attention on our recent booking.
It is so refreshing to find someone as persistent and customer focused as yourself. I have worked in the travel industry for 33 years and still do but found your rates the best I could get and it was a pleasure not having to do my own booking for a change!!!
I would like you to know how impressed I am with both the courtesy and expertese of Emma and Kerry. It has been a pleasure dealing with them. Please tell them how much I appreciate their efforts on my behalf. Emma took great care in finding me the cruise and accommodation I wanted and Kerry looked after me well when I settled my account. I shall certainly use their services again. Many thanks, from a more than satisfied customer.
Just to say that tonight we have booked a Celebrity cruise through Karina and we were most impressed with her professionalism and her attention to detail. She made us feel we were in safe hands and that we could look forward to our cruise with confidence.
I would like to commend Maura McKenna, her service was second to none, she goes the extra mile for your company. I have booked our cruise with her last evening and would recommend my friends to contact her in the future.
I would like to express my gratitude for the professionalism, helpfulness and the pleasant manner in which Karina Stott secured my booking for the above cruise for 2010. This is the first time that I have ever booked a cruise and if the trip lives up to the service I've received so far from Karina I will be extremely happy. Many Thanks Karina.
I would just like to let you know that Andrew Walker has been the best holiday agent I have dealt with, he always replies to my emails asap and is so helpful.
Last year we booked with Cruise118 and I must admit I was rather wary as it was not one of the big well known travel agents but we were so well looked after by Karina who went out of her way to help, especially regarding finding out everything about the golf package of which we had little knowledge.
We have been looking for a 2010-cruises.html">cruise for 2010 and once again Karina has been more than helpful. Whether we book with you will depend on price but we know that we cannot get better service from any other travel agent.
Karina has the knack of becoming a friend rather than a travel agent so we will probably always keep in touch with her.
Milly and Roy Jones
I would like to thank Lynn Guest for all her help in arranging our cruise with Royal Caribbean in July.We have never been on a cruise before and her extreme friendliness and helpful advice certainly helped us make the decision to book. I have e mailed her with a few questions since booking and her replies have been very prompt.
I have just booked a Panama cruise with Cruise118, it took 3 days to decide on the cruise and would like to say the patience and expertise Lynn Guest shown was excellent. It is the first time i have used the net to book a holiday, it was a pleasurable event and Lynn was very gentle with me. I'll have no hesitation in contacting Cruise118 and Lynn again.
I would just like to say how helpful Emma was in my cruise enquiry.
I would like to take this opportunity to thank your sales consultant Vicky for the excellent service that she has rendered to me.
Hi I have just got off the phone after booking holiday. What a service ms McKenna provided. I cannot praise her enough for her profesionalism,and thoughtfulness. It is first time I had booked a cruise and could not believe how easy she made it for me.
Please give her a big thank you.
Dave Liddle, Hull
I would like to express my gratitude and satisfaction with the service provided by Vicky Chatwin. I came across your company via the Internet when checking for available cruise deals. I was impressed with the speed with which I received a response to my initial enquiry and, after having given my preferred destinations, the ship rating, type of stateroom and monetary limits, the speed of Vicky's reply and the quality of the deals available.
It was due to Vicky's attention to detail and diligence in securing the best deal that I have been able to book an excellent cruise, which my husband and I are greatly looking forward to. Having received such a good service I will have no hesitation in using your organization again or recommending it to others.
Mrs Janet Senior
I would just like to say that I have been dealing with Dale Conor all this week regarding booking our Cruise Holiday for next year. He has been absolutely brilliant. Every email I sent to him was responded to within minutes and with all my qustions answered, even on his day off!!
He is an asset to Cruise118 and I will definitely recommend Cruise118 to anyone that is looking to book a cruise in the future. We are so excited and looking forward to our very first cruise.
Hi Helen, just a short mail to express my delight with Samantha. She has been most helpful and willing on our behalf. If more employees were as helpful and mannerly as Samantha, we'd all have a better working environment.
Dear Helen, I have just booked a cruise with Emma's assistance. I can't commend her enough for her patience and endeavour in getting us sorted out.Nothing was too much trouble and it was a pleasure dealing with her. I have no hesitation in recommending cruise118 to my family and friends and intend booking with you again next year.
I am just sending this email to say how impressed we were with the service we had provided by Lynn Guest when we were booking our cruise. Having not cruised before we had many questions that were answered excellently and honestly. Lynn's service was brilliant throughout and we will definitely be recommending her to all our friends.
Robert & Janet Hamilton
We booked a cruise today on Thomson Celebration departing 20 March and are delighted to be able to let you know that we were extremely pleased with the service given by Charlotte on behalf of Cruise 118. Nothing was too much trouble for Charlotte and because of that, we are pleased that we could book through your company
I just wanted to compliment one of your staff, Emma Hayes on providing an outstanding level of customer service. She has been friendly, helpful and professional and certainly made me feel confident about using your company to book a cruise holiday.
Just a quick note to provide some feedback on Andrea as she booked our holiday for us last month and I've not had a chance to email you our feedback.
I'd like to say how very impressed we have been with Andrea throughout, who has been very helpful and informative even though the cruise we were after was a little different to the norm and we had a few changes to make along the way.
Furthermore I'd like to point out that eventually it came down to 2 choices and we decided to go with Cruise118 firstly because the deal was fantastic but furthermore because we found Andrea to be far more approachable and genuine than the sales consultant at the other firm, who was far more pushy and aggressive which actually made us less keen to buy from them.
If you need any other info please do drop me an email.
Hi Carol was very helpfull and easy to deal with, hope to use you again thankyou.
I would like you to know what wonderful service I have received from one of your advisors, Vicky Chatwin. It has been a real pleasure to work with her. She has been extremeley diligent regarding the research she has done to help me to book the best possible Alaskan cruise to suit my requirements.
The process has been quite complex and has required a great deal of patience. She has dealt with every problem with a most friendly and cheerful attitude. I feel she has gone the "extra mile" to iron out even the smallest of details that may or may not have caused our holiday to have been less than perfect in it's organisation.
Vicky has proved to be a valuable asset to your team. I will certainly contact her again in the future in order to book another cruise and look forwards to working together with her. I will not hesitate in recommending this web site to friends wishing to book a cruise. Thanks once again.
Mrs Sheila Moles
Hello,just giving you some positive feedback on how well dealt my cruise booking has been,i received 3 quotes for my cruise from other companies and it was due to the professional and fantastic dealings i had with charlotte glover that persuaded us to go with cruise118.com, i would highly recommend the service from miss glover to insure we book again,i only hope the cruise is as good.
Have just booked a cruise through Vicky Chatwin and would like to say how very helpful she was throughout. will definitely use her in the future.
Within the last few days we have made a booking with you, Also my friends are coming .I would like to say the service we had from Emma Taylor was excellent.My Husband and I travel a lot and I have to say this booking was so easy.Emma is very professional and handle things superbly.Once again thank you for your time and trouble we will definitely book with you in future.
Just a few words of thanks for the excellent service that I received from Charlotte Glover, but unfortunatley i have decided not to follow up my enquiries.
Most helpful and informative.
Karina has organised a cruise to Alaska for us and she has been most helpful, nothing has been too much trouble for her. I will be recommending cruise118 to my friends.
Christine & John Hillmain
I have just made my first cruise booking, with your company and in particular through Michelle Clarke. I want to take the opportunity to pass on my thanks to Michelle for the excellent manner in which she dealt with my initial approach, multiple questions and subsequent booking.
To say that I was most impressed would be an understatement, as I received a level of interest and care that I thought was long gone in todays world. Michelle provided an exceptional service and certainly went the extra mile on my behalf.
I look forward to our first experience of cruising in July 09.
We would like to give praise to Neil Morgan for his excellent service. Neil was very helpful and polite and found us what we requested.
Audrey and James Taylor
I'd just like to comment on the excellent service I have received from one of your cruise consultants, Janice White. Although our recent communication has not culminated in a booking on this occasion, Janice has offered suggestions and advice, showing regard for individual requirements, as well as dealing with queries in an extremely courteous manner.
Furthermore, she also returned calls as arranged. I will, therefore, have no hesitation in contacting Janice again at Cruise 118 for cruise advice when required.
Christine Clark, Plymouth
We would just like to say how helpful Vicky was in arranging our holiday, she is very professional and a credit to your company.
I would not consider singing the praises of a person who does the job they are paid for - That is what they are paid to do - But in then case of Emma Hayes - I will sing her praises - she went far beyond what I would consider to be the standard service - in the lengths she went to in securing a cruise for my family and I.
Regretfully due to family holiday dates problems - after she had worked extremely hard to finalise the cruise I had specified - it all had to be changed. She took the change onboard without any problem - and after many calls and emails - working way beyond normal hours - she secured exactly what I wanted. At all times mainlining a very friendly and pleasant attitude - making me feel confident that I was in good hands
My family and I are regular cruisers - so cruise118 will be my first contact for my next cruise - and I would not hesitate to recommend your company to my associates. Please pass on my appreciation to Emma.
We would like to compliment Karina on the outstanding customer service she has given to us. We had been getting quotes from various companies for our cruise but the moment Karina rang to give us a quote her telephone manner seemed so different from all the other calls we had received.
Her can do, will do ethos and friendly pleasant way really made the difference and this sold your company to us. She had to make a few enquries on our behalf before we finalised the booking, and on both occassions we arranged a call back time and each time she was spot on with her timing when she called back with the answers . It is so refreshing in the modern way of life to be given such outstanding customer service. Well done to Karina and Cruise118. We will certainly recommend you !!
Pat and Geoff Greensmith
l found janice very helpful and efficient to deal with,
Hi, I have been trying to obtain the best quote for a cruise for several days and came across your web site whilst looking. I forwarded my details to your company for a quote which was answered promptly by Karina Stott. I telephoned her today and initially she was unable to match the price I had already been quoted. She asked for a few minutes to see if she could better my quotes which she did.
We specifically requested parking on the docks which she was also able to do. She represented everything that is good in an employee and I commend you on your training and her attitude towards your customers was excellent. We booked the cruise and look forward to dealing with Karina as and when we decide to take another cruise holiday
Very impressed with the politeness and helpfulness of Neil in all aspects right from the first telephone call to the booking and E.mail confirmation.
Jean Bull, Alcester
I am writing to say how helpful and patient Emma has been in booking our Cruise. She has emailed several cruises because due to unforeseen circumstances in our party we had to vary dates etc. and Emma came up with all the requirements that I requested. We have now booked the cruise and she was very understanding and courteous. I know people are quick to complain but I believe also praise and compliments should also be given and I thank her very much. We are looking forward to our holiday.
Angela Polmear, Plymouth
I have just received my cruise e-mail confirmation from Vicky Chatwin and wanted to say how helpful she was. I had phoned around a few places for quotes before speaking to Vicky, but her patience, knowledge and helpful manner really made the difference.
Christine Hill, West Midlands
Although I haven't booked the cruise with your company I must point out the exceptional service I received from Kerry. I was unable to complete the booking due to financial reasons however Kerry had definitely sold the holiday to me. Kerry was extremely polite, courteous and helpful throughout the conversation we had. She did not try to force me at any point of the conversation. I hope that you use her as an example to all your other employees.
Mr S Ghosh
As a reluctant user of the telephone and booking my first cruise I was very impressed by the friendly and efficient way that Samantha dealt with the arrangements. My husband and I are very excited about the holiday and hope that the service on board ship is as good as the service we have received so far.
Celia Woodcock, Yorkshire
I would like to pass on through you, the thanks from my wife and myself to Andrea Beatty, your sales consultant that arranged our recent cruise on Fred Olsen's Black Prince from Liverpool, a week before Christmas.
Andrea proved to be a real gem. No detail was too much for her to uncover and contact us with the answers. Due to rough weather, there were many changes of time to the itinerary, but we were one of the lucky sets of passengers kept fully informed of developments, not always the case according to other passengers that we talked to on board.
Although it was a short notice booking, the cabin we selected under guidance from Andrea was one of the best we have had. Plenty of room and with a fair sized toilet/shower room. To be just under the Bridge deck with a large picture window was a real bonus for us. So, many thanks to Andrea and also Cruise118, for providing us with a memorable week before Christmas.
P V Crowther, Cheshire
We would just like to say it was a pleasure booking our cruise with Kerry Halligan at 118. She is so pleasant and courteous. We will definitely do business with her again!
Mr and Mrs R Allan
Just a little note to say that after recently booking a cruise with Cruise118.com I would like to tell you that Andrew Walker was a pleasure to talk with! He was extremely friendly, polite and well informed! In this day and age it makes such a pleasant change! Hang onto him! He's an employee who will go far! Thanking you!
Karen Stinchon, Nelson
I would just like to say how professional and helpful we have found Emma Hayes when making a booking today. It is refreshing to find someone who is enthusiastic and very reliable in their job.
Roger Almond, Buckinghamshire
It was a pleasure speaking to this young lady, she was very helpful and I will have no problem contacting her in the future. I hope that all your operators have the same attitude with the customers as Emma does.
Mrs Margaret Kelly, Runcorn
I have booked with Cruise118 for the first time and so far I have been impressed at the helfulness and efficiency of Emma. I hope the holiday is as good as Cruise118!
Teresa New, Billericay
I would like to express my sincere thanks through you to your young lady Karina Scott, for her kindness and efficiency in helping my wife and I book a cruise with 118 cruises, she is a great asset to your company.
Mr W Hayock
I have just booked my first Cruise ever and having spoke with quite a few Reps from different companies I have to say that I found Andrea Beatty very courteous and a pleasure to deal with.
Nothing seemed too much trouble and as this is our first cruise I did have a lot of questions and her replies came across very genuine. Andreas responses to emails and phone calls where very prompt and detailed and this gave me loads of confidence when booking with your company.
I would just like to say that it has been a great pleasure dealing with Carol (Johnston) re our impending cruise. She has made me feel so relaxed, even though I have done nothing but hound her with questions. She has done her utmost to help by putting me at ease and always getting back to me with anything she had to find out from the operators. It is our first cruise so I have had lots of questions but it never fazed her at all as she always encouraged me to ask anything that I needed to ask about.
Her manner is so pleasant and her patience has been tremendous. If it wasn't for her treatment of me, making me feel good about asking questions (rather than like a lot of other places where you are made to feel stupid!), I am not sure if we would have actually signed up for this cruise. As you see, I cannot sing her praises enough. I feel that people are really quick to criticise but not nearly enough effort goes in to letting people know when they do well so I thought that I would listen to one of my own soap box speeches and let you know how well she has done by me (and my husband).
I would have no hesitation to recommend your company to family, friends, neighbours or anyone who will listen! Kind regards to you all.
Val Finlay, Dundee
Just a short note to say that the Lass who provided information and took my Cruise Booking on Friday was both friendly and efficient. It was a pleasure doing business with her. If all goes to plan, I will certainally recommend cruise118 to friends.
Bob Philips, Portsay
My wife and I have just booked our first ever cruise with you tonight and would just like to comment on the customer service we received. We first contacted Laura, who managed to match the best price we had seen, then when she was not available later Maura and both were very polite and helpful and could answer all our queries.
Tonight 9th Jan I have spoken with Emma who showed excellent customer service and was very polite and efficient and decided to book straight way with her after listening to her and taking in her advise. Can you pass our thanks on to them. We would not hesitate in recommending Sailfromuk to our friend and relatives when looking to book their cruises... Thanks again.
Paddy Mcloughlin. Stoke-on-Trent
I would like to firstly say the service I received from Andrea Beatty was first class she has worked relentlessly for myself in getting me a holiday nothing has been too much trouble for her which has now resulted in me booking my summer holiday and will probably be booking next year’s family cruise. I would like to thank her for all her hard work and she is one of the most pleasant people I have dealt with in a long time.
M McAllister, Glasgow
Just wanted to drop a note to say how absolutely superb Janice has been in looking after me and finding me the right cruise. This is my first time travelling on a cruise and as I am travelling solo I had a few concerns, Janice has been patient, friendly, Professional and sourced me a great deal without too much single supplement. A real diamond who works in her own time too, she genuinely cares and goes way and beyond the call of duty.
Making sure I knew about the latest deals and aiming to get the right type of cruise for me. A real attribute to your team I just wanted to let you know how wonderful Janice has been. I have told Janice to send me some of her personal business cards as i run my own business (hair salon) and I shall definitely be recommending Janice and cruise 118 to my clients.
Jane Hodson, Warwick
Just a note to say that Michelle Clarke has just booked a cruise for us and from the start to finish her attention has been outstanding. She was friendly, confident and reassuring in each conversation with me and put a lot of effort into getting us the itinerary that we wanted. If the cruise is as good as the service so far, then it will be great!
I would like to pass on my thanks to Vicky Chatwin for delivering excellent customer care to me and my family. Having booked a cruise with her I booked another cruise as a gift for my niece because she was so helpful the first time,. She is very knowledgeable about the various cruise lines, and really went out of her way to advice me on a suitable cruise to purchase for my niece. She seems to really care about her customers needs. I have recommended Cruise 118 to family, friends and people we have met while away on holiday, because of the service I have received from Vicky.
She is an excellent ambassador for your company, so keep up the excellent work, she puts a lot of other travel agents to shame.
Pauline Marshall, Sunderland
I would just like to say how much I appreciate the help that Michelle Clarke has given our family over the past year. I was originally looking for holidays online and, to be honest, I rarely enter my email in for quotes - I usually look for those sites where I can get a price automatically, but this time I decided to do it. I was amazed at the speed with which my enquiry was handled!
Michelle did loads of work for me, without complaint, and was such a help throughout the whole process (including a dozen changes as my daughter couldn’t decide what she really wanted to do) that I decided to come back to Michelle when I was booking my Christmas trip. Although not a cruise, Michelle was extremely helpful and communicative and found me the holiday I wanted with the minimum of fuss and at the best price. I made the decision that I will always give her the opportunity to find me the best deal for my holidays and have just booked another cruise for my husband and myself, with my elderly mother, for March.
Michelle is indeed an asset to your organisation and it is only because of her friendly, cooperative, fast and professional help that has brought us back to Cruise 118 - whether for a cruise or not! I have recommended Michelle and Cruise 118 to lots of people and shall continue to do so.
With Kind Regards,
Jan Owbridge, London
I would like to give you my honest opinion of the service I have received from your colleague, Samantha Reynolds, over the last couple of days when considering the options available to my wife and I for the cruise to the fjords of Norway. Right from the start of our conversations, I found "Sam" to be attentive, helpful, patient and meticulous in her advice, leaving no stone unturned to eventually come up with the cruise best suited to our needs.
Her attitude, friendly and business-like professional manner in dealing with our individuality was irreproachable, for she not only eventually produced the right cruise at the right price, but went beyond the "call of duty" by supplementing this with a whole host of other useful information.
Sam gave me the impression that my custom and satisfaction was important to her, at the exclusion of all others, determined to ensure that finally placing a deposit for the chosen cruise was one of the best transactions I had secured in all my dealings with similar representatives in the past. I personally feel that she deserves a position of much more seniority within your agency and hopefully be recognised for this by your management in the not too distant future.
Frederick Simon, Middlesex
Just a short note to let you know that i had the pleasure of booking my cruise today with Emma Hayes, she was very clued up on everything i was amazed at the knowledge she had on cruises, nothing was a bother to her she called me exactly at the time she said she would and most importantly she told me about the free transfers that were attached to this cruise with RCI. I already had about five serious offers from other companies but Emma was the only person who took the time to find out everything about the transfers for me because of this we booked and for her manner and professionalism she is a credit to your company wish everyone was this nice. A big thank you
Maria Friary, Hamilton
I would like to pass on my thanks for the very courteous and professional way my enquiry for a cruise was handled by Janice White. Unfortunately it has not ended up in a booking but I would certainly use your services in future and would recommend your service to friends
It is good in this day and age to talk to someone at the other end of the phone who is in the real world and not someone just going through the motions. Thanks again and keep up the good work.
Fred McInerney, Lincolnshire
We would like to give some good feedback about a member of your staff - Neil Morgan. Due to his listening and patient manner, his perseverance and willingness to `go the second mile’ in answering our many questions, we have made our booking with your company, from a choice of at least three other companies. Please thank him on our behalf.
Mike and Rosemary Hendry, Tyne on Wear
I can’t praise & thank Karina enough for making my dream cruise holiday, one I thought was out of my reach, come true. I will be booking again with Cruise118, & asking for Karina in person to assist me... My Angel of Fate....
Nicola McBlain, Kent
Just to let you know I have had the pleasure of booking my cruise with 118 through Andrea Beatty who has been very helpful, courteous and pleasant to deal with. She has dealt with all of my enquiries quickly and efficiently and has always got back to me when she said she would.
Esther O'Brien, Bristol
Can I compliment you on the service and helpfulness of Carol Johnson who has obtained a last minute cruise for my wife and I with the greatest expediency. I know that to attain the level of service that she provided will have involved much time trouble and training.
Nevertheless I have discovered that she has worked long after her 6pm scheduled finish time and yet again demonstrated her commitment to the cause. It is fully appreciated and we will recommend your company to other potential customers.
I would like to record my satisfaction regarding the service I have received from Emma Hayes, If the cruise lives up to the service so far I will be more than happy, Happy Christmas...
Awm Lintern, Wiltshire
I just wanted to heap praise on charlotte for being so helpful in the pre and post booking process. She has been a pleasure to deal with. If only every service provider would offer the same level of service as she does!!! Many thanks Charlotte for all your help so far.
Charles Maxwell, London
I really wanted to contact you to say how helpful, cheerful and efficient Emma Gray has been in organising our holiday in May next year.Such a change from the discourtesy one experiences these days. She worked hard on our behalf and we are extremely grateful. We will be back.
Oliver Holder, Sailsbury
Vicky is an absolute treasure and a real asset to you're company. She was so pleasant & friendly to deal with and made me feel special even though i hadn't booked with your company. If that's how you treat your customers i'll definately be booking my next cruise with Vicky - I can't thank her enough.
I have just booked a cruise with your company and I was well impressed with the service I got with Emma and Allison.
Mrs Bosso, Blackpool
I would like to say how impressed I was with Maura Mckenna. I found this girl so pleasant and helpful to me in dealing with the cruise. Of course 1 irish girl to another ha ha. What else do we get but the best from N.I. On a serious note I can’t thank her enough in her guidance and assistance.
Sharon Law, Bedfordshire
I felt I just had to write to you to say how pleased I was with the attention I received from Maura McKenna during my recent cruise booking.
I had to phone her on a number of occasions to ask for additions and changes to my booking, She was extremely polite and courteous and nothing seemed to be trouble to her. I would recommend her to my friends if the decide to cruise. She is a credit to your company.
Doreen Harvey, Glasgow
I just wanted to let you know about the service I received from Emma Hayes. Having never been on a cruise myself before, I was eager for find someone who could both advise and support me with my booking. Nothing has been too much trouble for Emma; and even when I needed time to mull over her advice, she was not at all pushy, nor did she pressurize me into making a decision.
I have had many quotations regarding my cruise and several discussions with other agents; and not one was anywhere near the high standard set by Emma. I will recommend her without reservation to my friends and colleagues and wouldn't hesitate to contact her again. Please pass this on to her as I know how important it is to feel you are doing a good job.
Fiona Stevenson (Happy Customer), Lancashire
I just wanted to put on record my sincere thanks and congratulations for the assistance Maura's given me in booking our 20th Anniversary holiday to Alaska & Canada with Celebrity.
Maura's been really helpful throughout, nothing ever seems too much trouble and she's retained an extremely cheery and positive manner every time we've communicated by phone or email, often seeming to respond even before I've hit the Send button! So thanks again Maura; it's been a real pleasure dealing with you.
Frank Hughes, London
I have just booked a cruise with cruise118.com. and would just like to say i was impressed and very pleased with the help i have had with the booking etc from Karina Scott.
MRS L.A.ADAMS, Bedfordshire
I am writing regarding a cruise on the Navigator of the Seas which I have booked with Andrew Walker, and would just like to say what excellent service Andrew provided and to say thank you , what a credit to your Company.
I also booked another booking for my Son and family on the same ship with Emma Gray and also spoke to Andrea and can say I got excellent from all your staff I have spoken to. Thank you once again, and I would definitely use your company again.
Sheelagh McGreavy, Bolton
I would like to inform you that you have an extremely professional, enthusiastic, loyal and diligent member of staff. I came across cruise 118 when surfing the web for a cruise on the Ventura going out from Barbados on the 5th Dec.
Initially I was going to e mail my request but decided to call instead and Sam answered the phone in a very friendly way. She sorted our whole holiday out with such efficiency and looked at every detail overcoming any niggles I might have. She really works hard at every aspect of her job and finds ways round any problems that might come up.
Samantha has been a brilliant person to deal with and I cannot speak more highly of her just to say I will always call her before I arrange any other holiday we might take.
Charlotte Hooper, Oxford
I wanted to write to you regarding one of your employees Charlotte Glover. My entire working life was in retail at every level with a number of blue chip companies and I fully realise that it is employees in the front line who really make the difference particularly in relation to customer service.
I am hoping that you may be pleased to hear that I truly believe you have a great ambassador for Cruise 118 in Charlotte Glover. I recently booked a cruise through Charlotte and I have to say her attitude and courtesy and honestly has been exemplary throughout. Right down to what I guess are really just trivia matters she never fails to follow through and communicate on every occasion. I have booked to many holidays in my time to remember them all and I can truly say that this is the first time I have felt compelled to write to say how impressed I am with the service I have received.
There is absolutely no question whatsoever in my mind that would prevent Cruise 118 being my first port of call for future cruise bookings. It really would be remiss of me not to write to say I think you have a star in your team. I am bowled over as the saying goes.
Martin Flaherty, Knutsford
You should be very thankful. I would like to commend Emma on the way she did everything for us and the professionalism she showed in dealing with our request for a cruise, you should be thankful for having such a really good employee.
Robert & Margaret Nolan, Manchester
I am in the process of looking at the best available prices for cruises and have been in contact with many cruise companies (this will be my 5th cruise). Although I haven't yet finalised any bookings I had to write to you to say that the service provided by Karina has been exceptional. Many of the companies promise to respond and they never do but Karina has made the effort to give us updates even when she is not due to be at work.
We are still reviewing different price deals with each company but will definately take into account the experience we have had when making enquiries when it comes down to our final decision.
Maria Paterson, Berkshire
I have just booked a cruise with the help of Emma and I would like to say what a pleasure it has been dealing with her. Background information: I have never been on a cruise before and thought that I would leave it until the last minute so to speak to book as I would get a better deal, unfortunately what I didn't realise was that although there are plenty of cruises around flights can be a problem. I have spoken with several companies and I have either had no help at all or very hard sell on cruises that I didn't really want to go on, i.e. Ocean Village etc.
I was on the verge of forgetting the whole idea which was disappointing as this was to be a surprise for my husband's 60th birthday. This morning I thought I would have one more go at looking on the internet and your company came up first via the search engine that I used. I sent a quick email off regarding one of the cruises on offer (although I didn't book that one in the end), and within minutes had an email back from Emma saying that she would call me at my requested time and if my husband answered she wouldn't speak to him (other companies have left messages on my answerphone at home!!). We are now booked on what looks to be a wonderful cruise recommended by Emma and can't wait to go.
If you do have an award system I would love to nominate Emma, she has been so thorough on everything she has done for me, she is even arranging for the confirmation and tickets to be sent to a different address so that I can keep this as a surprise. I will definitely look to using your company again, especially Emma.
Anne Donnelly, Swindon
Vicky…We had an absolutely fabulous time - and thank you so much for all your help! Weather was great most of the time - and we even had fun in the rain! The staff on board were just lovely. We did a Barcelona treasure hunt for which the winner gets a free cruise - we'll know in a couple of weeks - well it's nice to dream!
We'll definitely be going back there! Also did the leaning tower, Europe's biggest aquarium in Genoa, a helicopter ride (magnificent) , Les Beaux du Provence and the caves near Valencia. Oh and best of all…Felicity got to meet the Captain on the last night and was allowed to sound to horn on the Bridge as we departed!! Looking forward to our next cruise! Hope you are well
Susan and Felicity
On behalf of myself, Helen Boudjemaa and Annette Levy we would like to send this e-mail to yourself to show appreciation in the help Charlotte gave us on our cruise. You are a very special person who not only do your job with enthusiasm, you replied immediately to our phone calls within minutes when we had a few problems with regards to Annette but you also have heart which you do not find very often in business.
We wish you every success and prosperity in your work and again send our thanks to a very special person.
Helen Boudjemaa & Annette Levy, London
Just a few words of thank you to Emma Hayes for the effort she has put in for me to book this mini cruise for a surprise for my wife on her birthday. I wont hesitate to recommend your company.
Mark Sawyer, Hampshire
Having spoken to Andrew again today,i would like to express how very impressed iam with his continued help through the booking process and after care.nothing is too much trouble for him,and he always very pleasant.thanks Andrew.
Mavis Hodder, Grantham
Carol Johnson has been very very helpfull i wish all the people i dealt with over the phone where as helpfull thank you.
Tom Finlay, Newcastle
I looked for a price on a cruise to the carribean with Fred Olsen Lines 2 days ago Andrew handled the enquiry.Not only was he polite he was very professional and he left no stone unturned to help me in my decision as to buy or not. In the end I decided not to proceed aftr I researched the weather conditions more. No success this time but I will use you again, thanks.
William Perrington, Bristol
Our group of 4 would like to say a huge thank you to Vicky Chatwin for all her help in making sure we had complete peace of mind on our cruise holiday. She has been very helpful and pleasant in dealing with all our enquiries. We can look forward to our holiday without any worries thanks to Vicky.
Mary Bromley, Albacete, Spain
We have just booked a cruise via Emma and would like you to know that the service we received was first class. She is efficient and extremely helpful. We have never used Cruise 118 before but would not hesitate to use you again and recommend you to friends.
Peter and Eileen Rees, Shrewsbury
I would just like you to know that I have booked a cruise to New York with your company and Serhat who has been dealing with me and arranging everything has been absolutely fantastic and has given me a lot of confidence in your company. He has rang when he said and has obviously looked for a good deal for us.
I hope that the rest of the plans go as smoothly and that I can recommend your company to all my friends. I'd like to thank Serhat again and hope that this praise is passed onto him as he is a benefit to your company.
Thank You very much
Suzanne Taylor, Blyth
I am sending this email to you to say how pleased we were with our cruise that we booked through you and have just returned from (Royal Caribbean, Independent of the Seas, Canary Islands) - your employee Michelle Clarke dealt with our booking and was excellent in every way - and the icing on the cake was the upgraded cabin we got into a junior suite.
I just felt I had to send you this as people are usually quick to complain but not to congratulate. We shall definitely use your company in the future because of this experience.
Angela Haigh, Bradford
I felt I had to just drop you a line regarding your employee Andrew Walker. Rarely do you find somebody that is prepared to go that extra mile to ensure a customer is satisfied but our faith in human nature has been restored by Andrew - you have one in a million there.
Sue and Paul Bennett, Chesterfield
I have just booked a cruise through Karina and have found her very helpful, conscientious, diligent and very pleasant to do business with!
P Langan, Cumbria
If the actual cruise is as good as the service and attention I've received from Carol then I'll be happy! She has been sooooo helpful. My 25th wedding anniversary is next Oct.so this is like a trial run! Carol deserves the highest praise.
Charlotte was excellent with her advice and help through all the stages of booking our cruise
Charles Price, Wales
I thought I would drop you a note to say I am very impressed by Andrew Walker, he has done an excellent job, despite my wife and I not asking for the most easily obtainable cruise holiday out there
David Eaton, Erith
First of all may I say how extremely impressed both my partner and myself were with the quality of service that Michelle provided us with this evening". It was a pleasure to deal with someone who was very friendly and so helpful on the telephone. I certainly did not expect you to get back to us quite as quickly as you did. We were also thrilled with the three options that you found for us. All three would have been perfect!
Dr. Brian Levy, West Midlands
We would like to express our utmost thanks to Maura who helped us book a cruise. She was extremely helpful and nothing was too much trouble.We are avid cruisers and have always used another cruise travel agent, Bath Travel.
In the future however, we will always use Cruise118 and will also recommend it to our friends, as the service was A1. Nothing was too much trouble for Maura. She is a credit to your firm. We look forward to booking many a holiday thru Maura in the future.
Mr & Mrs C L Parham, Emsworth
I am astounded with the service that Serhat provided. It’s not just a sales pitch and you ever need a reference, I will happily do so. You have been friendly, professional and responsive and completely unlike any other cruise company. Please do pass this onto your manager.
Just want to say the we have just booked a cruise with Andrew and he was extremely courteous and pleasant to deal with.
Robin & Marny Waddell, Peebles
I would just like to express my delight with the customer service that I’ve experienced from your member of staff Andrew Walker. His service is exceptional and I will be recommending Cruise118 to my family and friends because of the high service Andrew has provided my husband to be and I.
He has never failed to answer any questions that I have had (especially as a novice cruiser) and has exceeded any expectations that I had. We both felt it was important that this is passed on.
Lynsey Hanna & Steven Fee, County Antrim
Kerry has been helping my husband and I book a Med cruise on the 8th Sept. What a lovely, kind and helpful girl she is. So many people are quick to moan and groan these days, but they never give credit where credit is due, she certinaly deserves it.
Fran Lewis, Devon
I have today booked a cruise with Emma Hayes to the Caribbean, and must compliment Emma for her excellent customer service skills, and can do attitude, nothing was to much trouble for her (my endless questions must of driven her mad!).
I was extremely pleased with Emma's whole approach and that is what swung me to book with yourselves, she was not just trying to sell me a cruise, she listened and advised. I will most certainly recommend Emma to anyone who asks who we dealt with.
Gary Jones, Northampton
Really pleased to have found you as I appreciate your efficiency and the fact that you call exactly when you say you will.
Karen Lewis, Northants
I just felt I had to comment on the excellent standard of service I have received from Andrew Walker in booking our cruise for December 2009. I feel he has gone the extra mile in helping me to book our cruise and to get us a numbered cabin rather than wait for a guarantee. Just as I would complain about bad service, I think it is equally important to reward good service and although your company was not the cheapest for this cruise, Andrew got us a better standard of cabin and deck for 20 each more!
Fiona Kersh, Manchester
I would like to take this opportunity to praise Ms Joanne Dermott on her excellent customer service that she has provided me with. At all times during my booking process, she was very patient, pleasant and kept checking I was ok with all the details. Joanne made several phone calls on my behalf as I have a disability which may affect my travelling on a plane but she dealt with this very discreetly and with a understanding nature.
As I also work in the customer service field, we adhere to a very high customer service to our clients and I feel you have an excellent training programme and that she must be a valuable team member. Once again many thanks and I look forward to booking another holiday with you in the future.
Mrs Leigh , Liverpool
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