Following the recent news regarding the collapse of Thomas Cook on Monday 23 September, there is sure to be many questions surrounding the topic. If you’re affected by cancelled holidays or looking to see what you need to do next, please read our FAQs below to help provide some further answers.

I have booked by holiday with Thomas Cook. What shall I do now?

As of Monday 23 September, Thomas Cook has ceased trading. All holidays and flights provided by this company has therefore been cancelled and are no longer operating. The Government and the Civil Aviation Authority (CAA) are now working together to do everything they can to support passengers due to fly back to the UK with Thomas Cook between 23 September 2019 and 6 October 2019. Depending on your location, this will be either on CAA-operated flights or by using existing flights with other airlines.

I have booked by holiday with Cruise118.com, but my flights with Thomas Cook? Do I need to reschedule?

No. We are in the process of getting in touch with all our customers affected by Thomas Cook. We will rearrange suitable flights for our customers in all cases and ensure that they can continue with their holiday plans.

Is my ATOL certificate still valid?

Yes. ATOL (Air Travel Organisers Licence) is a scheme which protects customers if a travel company they have booked with stops trading. This prevents customers from being stranded abroad or out of pocket. Customers who have booked their flights alongside their cruise with Cruise118.com will recieve communication from our Cruise Concierge regarding rescheduled flights. If you have booked flights independently to your Cruise118.com booking, you will need to refer back to your ATOL certificate to claim for a refund via the ATOL scheme.

I’m currently abroad, what do I do?

For the next two weeks, the CAA and British Government are working together to arrange repatriation flights for all British citizens who are stranded. There will be new flights provided for you to return to the UK. Depending on your location, these may differ from your original time and location, but the CAA are aiming to arrange these as close to these as possible.

I am due to go on holiday with Thomas Cook, do I go to the airport?

If you are due to depart from a UK airport with Thomas Cook, please do not travel to the airport as your flight will not be operating and will not be able to travel. The CAA’s repatriation programme will not include any outbound flights from the UK.

How can we support?

All our staff at Cruise118.com are deeply saddened by the news of Thomas Cook, with family, friends and even old colleagues who previously worked with us having been personally affected by the company’s liquidation on the 23 September 2019. Many of our current staff here are Cruise118.com have started their careers at Thomas Cook, Airtours or MyTravel, and so the tragic news is close to our hearts for those working at the company and those whose holidays have now been cancelled as a result.

For this reason, Cruise118.com will hold a series of free workshops for any Thomas Cook employee based in the North West who would like to refresh their interview techniques or update their CV’s. It doesn’t matter if you want to work for ourselves, a competitor or maybe even try your hand at something outside of the travel industry. If we can help build your confidence and provide some tips on how to get a job, it would be the least we could do to help support you.

Follow the link in the button below if you’re interested in our free workshops and sign-up.

While we are reaching out to staff of Thomas Cook with our free workshops, we would also like to offer a helping hand to their customers too. That’s why Cruise118.com is offering a £100 voucher to those who have had their land package holidays cancelled*. Anyone can take advantage of our price match guarantee but for a verified price match we will beat it by an extra £25 for Thomas Cook customers only.

*Terms and conditions: Minimum spend of £1600 per booking applies to the £100 voucher offer. This offer does not apply to P&O cruises. Cannot be used in conjunction with price match/best price guarantee. Proof of booking with Thomas Cook may be required. All offers are subject to availability and may be changed or withdrawn at any time.
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Emma Smith
Emma has more than six years' experience as a writer and has been in the travel industry for over a year. She loves learning of new places and cruise ships coming to market, as well as discovering fun and exciting activities to do while you sail. She has cruised with Royal Caribbean and is looking to get something in diary for 2020! Her favourite things to see on a ship include excellent entertainment, a delicious cocktail menu and extraordinary dining venues.

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