We want to ensure we keep all of our customers updated with the latest advice relating to Coronavirus (COVID-19) so we have put together some information based on the latest industry and FCO advice, as well as what Cruise118 is doing to minimise the impact on our customers.
During this time our priority is to ensure we are able to support our customers whose travel plans have been affected. We have increased the size of our Customer Service Team in order to support our customers through this time and your patience and continued support are thoroughly appreciated.
Currently, we are dealing with all affected customers who were due to travel within the next 14 days, and we are continuing to keep all our customers updated via email with their cruise line’s latest policies and suspensions.
Most cruise lines have now modified their cancellation policies to give passengers more flexibility and reassurance in the wake of the current coronavirus outbreak. View our guide to the steps taken by the cruise industry to ensure passenger safety on-board: Book Safe, Travel Safe.
If your cruise line has cancelled your cruise we will contact you to advise you of the options available to you.
Book with Confidence with Cruise118
Cruise118 is dedicated to delivering a remarkable experience to our customers and, while we acknowledge the current climate and global crisis surrounding the coronavirus outbreak, we don’t want our customers to feel completely without for their next cruise holiday.
We will try to do everything we can to ensure you can enjoy the holiday you deserve, whether in 2020 or a little later than anticipated. Most cruise lines are offering a Future Cruise Credit which can be used on a future cruise sailing. Alongside our exclusive deals and close working relationships with the cruise lines themselves, prices have never been so low!
Cruise118 is an award-winning cruise agent, supported by our team of cruise experts who hold personal experience and knowledge to help you book your perfect cruise. In light of the current global situation, we want to reassure our customers that they can rebook with confidence with Cruise118.
- Increased cruise line flexibility for bookings
- ATOL & ABTA Protection covers every part of your holiday including flights and accommodation
- We are part of World Travel Holdings, the world’s largest cruise retailer
- Award-winning customer service and booking advice
- £0pp deposit
- 0% interest monthly payments
Frequently Asked Questions
What happens if our cruise holiday is cancelled?
We are keeping all of our customers updated on any changes to travel advice, cruise line safety measures and any changes put in place. If a holiday is cancelled, our customers will be provided with notification and their available options.
What happens if our cruise holiday is “significantly changed”?
If a cruise is subject to ‘significant change’ our customers will be contacted by our customer service team to discuss their options.
What if there are changes to my holiday whilst on-board?
If you have booked your cruise holiday inclusive of flights, we will ensure that any new flight bookings required will be made at no additional cost to you, even in the event that the disembarkation port has changed from your original booking.
Your chosen cruise line will always keep you updated on any changes during your holiday, including any necessary itinerary changes.
What do cruise lines do to manage illness?
The cruise industry is one of the most well-equipped and experienced when it comes to managing and monitoring health conditions. Cruise lines regularly take precautions to conduct screening of passengers and crew for illness prior to boarding. These are standard procedures that have been in place for many years. Take a look at our handy guide to ensure you book safe and travel safe and see the steps cruise lines take to ensure guest safety on board.
What steps can travellers take to protect themselves from coronavirus?
Leading health authorities are urging the same personal best practices that are standard for a typical flu season, such as the following:
- Avoid close contact with people who show signs of illness, including coughing or sneezing
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Wash your hands often with soap and water for at least 20 seconds
- Use alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available
You can find all updates in the helpful articles and websites below:
- Cruise Lines International Association (CLIA) Updates
- World Health Organization (WHO)
- WHO Travel Advice
- UK Government Travel Advice
- If aged over 70, please see the UK Government’s information here