Terms & Conditions | Cruise118.com
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Cruise Line Terms and Conditions

Cruise118.com is a trading name of WTH UK Ltd. We recommend that you read the information below.

From time to time, we advertise promotional offers. These promotions are subject to specific terms and conditions which you can access here.

This Website

The information contained on this website is for general information purposes only. The information is provided by Cruise118.com.We endeavour to keep the information up-to-date and correct. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is at your own risk.

Under no circumstances will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website, you are able to link to other websites which are not under the control of Cruise118.com. We have no control over the nature, content and availability of those sites.

Booking your cruise

Cruise118.com endeavours to ensure all passengers are completely satisfied with their cruise holiday arrangements, however it is understood that Cruise118.com is acting on your behalf and it is therefore necessary to make some conditions, as follows:

Price Accuracy

Prices quoted throughout this site are subject to change and the services offered subject to availability.

Contract

These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the Holiday Provider (“The Principal”) named on your Cruise118 Booking Confirmation. As agent, we accept no responsibility for the acts or omissions of the principal or for the services provided by them. The principal’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. At the bottom of this page, you will find links to the websites of the Principals, where you can access their terms and conditions. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

Booking Details

When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request. 

Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking. Some bookings may be eligible for a low deposit promotion. Where this applies, you are required to pay the remaining deposit on a date you will be advised of at time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

From 13th January 2018, no credit or debit card charges will be levied on payments UNLESS your booking was made before 18th July 2017. Card charges will still apply to any outstanding payments on bookings prior to this date. 

Cancellation and amendment

Any cancellation or amendment request must be sent to us in writing either by email ([email protected]) or by post (Cruise118.com, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE) and will not take effect until received by us. If you cancel or amend your booking the principal may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below (see “Service Charges”). In the event of you requesting to cancel, please note that where the deposit you have paid is insufficient to cover the total cancellation charges on your booking, your booking will not be cancelled until you have paid the required cancellation charges. Please note that any delay to cancellation can result in charges increasing further. Cancellation of shore excursions will be subject to a £25pp charge.

Insurance

Many principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses

Financial protection

All the package holidays we sell, come with protection for your money. Package holidays are protected by the package organiser and we will provide you with their confirmation. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We have taken out insolvency protection with ABTA. You can contact ABTA at 30 Park Street, London, SE1 9EQ; [email protected]; 020 3117 0599) if services are denied because of our insolvency.

Passports, VISAs and Health

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Holiday Provider or any of their suppliers accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. For information on UK passports, please visit the UK Passport Agency website (https://www.gov.uk/government/organisations/hm-passport-office)

We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. It is especially important to check in plenty of time before your holiday, if you are visiting a country for which inoculations are recommended or required. You should allow at least 8 weeks prior to your holiday departure to make such arrangements.

We would strongly recommend visiting the U.K Government’s Foreign and Commonwealth Office website, as this is a useful resource for travel advice to specific countries (https://www.gov.uk/foreign-travel-advice)   

Final travel arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.

Complaints

Because the contract for your travel arrangements is between you and the principal, any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com.

Service charges

In certain circumstances, we apply a service charge for the services we provide. 

SERVICE                                                                                   CHARGE

Booking Fee (applied to all bookings)                                 £29.99 per booking

Cancellation)                                                                            Principal’s charge + £50 per person

Amendment                                                                             Principal’s charge (and any increase in fare) + £50 per person

Tickets dispatched by Post                                                   £5 per person   

Holiday Provider's (The Principal's) Terms and Conditions

For all other holiday providers, please click the appropriate link below to view your terms and conditions.

The Cruise Clubhttps://www.cruise118.com/cruise-travel/cruiseclub-conditions.html
AMAhttp://www.amawaterways.co.uk/
Avalonhttp://www.avaloncruises.co.uk/
Azamarahttp://www.azamaraclubcruises.com/
Celebrityhttp://www.celebritycruises.co.uk/
Compagnie du Ponanthttp://en.ponant.com/
Costahttp://www.costacruises.co.uk
Crystalhttp://www.crystalcruises.co.uk/
Cunardhttp://www.cunard.co.uk/
Disneyhttp://disneycruise.disney.go.com/
Fred Olsenhttp://www.fredolsencruises.com/
Holland Americahttps://www.hollandamerica.com/legalAndPrivacy/Main.action
Hurtigrutenhttp://hurtigruten.co.uk/norway/
MSChttp://www.msccruises.co.uk/uk_en/homepage.aspx
NCLhttp://www.ncl.co.uk/
Cceaniahttp://www.oceaniacruises.com/
P&Ohttp://www.oceaniacruises.com/
Princesshttp://www.oceaniacruises.com/
RCIhttp://www.royalcaribbean.co.uk/
Regenthttp://www.rssc.com/
Seabournhttp://www.seabourn.com/main/Main.action
Silverseahttp://www.silversea.com/
Swan Hellenichttp://www.swanhellenic.com/
The River Cruise Linehttp://www.therivercruiseline.co.uk
Thomsonhttp://www.thomson.co.uk/cruise.html
Uniworldhttp://www.uniworldrivercruises.co.uk/
Vikinghttp://www.vikingrivercruises.co.uk/

Why book with Cruise118?

Winner 2017 and 2018 Cruise Agent of the year - Wave Awards 2017/18

Service – Our dedicated Cruise Concierge team will guide you through every step of the booking process, helping to plan your perfect cruise holiday.

Price - Our relationship with the cruise lines gives us access to all the best deals and discounts, including exclusive offers that you won’t find elsewhere.

Peace of Mind - We´re an ABTA member. In addition, all flight-inclusive holidays on this website are financially protected by the ATOL scheme. So you can relax, knowing that you´re protected financially, should anything happen.