World Travel Holdings | Careers | Cruise118 Jobs

At World Travel Holdings (UK) we hire the best people who have a true passion for Travel

Why Work For World Travel Holidays (UK) Ltd

We are a recognised Industry leader, our brands are:

Cruise 118.com - the UK’s fastest growing cruise retail brand and the home of the award-winning Cruise Concierge Service
SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises
RiverVoyages.com – the UK’s fastest growing seller of river cruises

Times Top 100 - Best companies to work for 2020 - 3* Accreditation

100% believe WTH encourage charitable activities
98% believe WTH is run on strong values/principles
95% feel their manager talks openly and honestly

Our people love working here!

We invest in growth and development of our employees - to make you the experts that our customers know and love. We provide ongoing training and excellent career progression

Our employees feel valued and trusted

With a culture of open and honest communication, we put our employees’ opinions and welfare at the forefront of everything we do.

Integrity – a foundation of the business

We work within a fun, dynamic, honest and professional culture, creating dream holidays and unforgettable experiences for our customers, in an environment where your voice will be heard and ideas welcome.

We are currently recruiting for:

Purpose of the role

You will be the point of contact for our customers enquiring about their booked holiday via phone, email leads and web-chats. Our customer queries will require you to administrate and quality check bookings such as sending invoices, tickets plus make amendments and adding holiday extras where you can earn commission. You will aim to resolve all customer queries on initial contact whilst striving to deliver our award-winning concierge service.

What you need

  • Experience working in cruise sales, cruise or travel industry, luxury tour operator, hotel, resort is preferred (but not essential)
  • You will have strong experience in a customer service background
  • Experience cruising, working on cruise lines, abroad, or have travel or holiday experience (having some first-hand travel/destination knowledge is preferred)
  • You will be someone who thrives in a fast-paced working environment and can learn to use systems and keep good administration on customers and bookings
  • Excellent customer service skills
  • Strong attention to detail
  • Confidence and personality to build rapport quickly
  • Passion and enthusiasm for cruising and travel

What you get in return

  • Salary: £22,734 - £24,000 p.a. (Dependant on experience)
  • 22 days holiday, plus bank holidays which increases with service
  • Remote, hybrid and office based working- the choice is yours
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Our Award Winning Service


Large Cruise Agency of the Year 2023
Large Cruise Agency of the Year 2023
Best Online Travel Agency 2022
Best Online Travel Agency 2022
TTG Top 50 Ocean Cruise Agency 2022
TTG Top 50 Ocean Cruise Agency 2022
TTG Top 50 Ocean Cruise Agency 2019
TTG Top 50 Ocean Cruise Agency 2019
Best Cruise Online Agent 2021
Best Cruise Online Agent 2021
Best Cruise Online Agent 2019
Best Cruise Online Agent 2019
Best Company Top 100
Best Company Top 100

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