At World Travel Holdings (UK) we hire the best people who have a true passion for Travel
We are a recognised Industry leader, our brands are:
Cruise 118.com - the UK’s fastest growing cruise retail brand and the home of the award-winning Cruise Concierge Service
SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises
RiverVoyages.com – the UK’s fastest growing seller of river cruises
100% believe WTH encourage charitable activities
98% believe WTH is run on strong values/principles
95% feel their manager talks openly and honestly
We invest in growth and development of our employees - to make you the experts that our customers know and love. We provide ongoing training and excellent career progression
With a culture of open and honest communication, we put our employees’ opinions and welfare at the forefront of everything we do.
We work within a fun, dynamic, honest and professional culture, creating dream holidays and unforgettable experiences for our customers, in an environment where your voice will be heard and ideas welcome.
This role requires an individual who excels in sales and customer service. You will be selling our customers their dream cruise at Cruise118, whilst ‘delivering a remarkable experience’. We’re looking for someone who is highly motivated, has a strong ability to multi-task and is keen to progress and grow with us.
You will be the point of contact for our customers enquiring about their booked holiday via phone, email leads and web-chats. Our customer queries will require you to administrate and quality check bookings such as sending invoices, tickets plus make amendments and adding holiday extras where you can earn commission. You will aim to resolve all customer queries on initial contact whilst striving to deliver our award-winning concierge service.
This role requires an individual who excels in sales and customer service. You will be selling our customers their dream cruise at Cruise118 through our digital chat, whilst ‘delivering a remarkable experience’. We’re looking for someone who is highly motivated, has a strong ability to multi-task and is keen to progress and grow with us.
You will be managing a portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records. You will be required to acknowledge web leads, social leads, social chats, and deliver on excellent customer service through digital communication. You will demonstrate competence and capability to ensure customers’ needs are met promptly and accurately and understand the need of every customer, and build rapport through our social chats.
Reporting to Head of Product and Commercial, the role of Specialist Product Executive will liaise with river and luxury cruise suppliers to deliver strong, competitive, and engaging cruise product and deals within all our marketing activity. Building unique product with obtained exclusives rates and collaborating with Sales, Marketing, and Training departments to ensure successful sales delivery is a key element of the role. You will work closely with our Supplier Relations team supporting our partner interactions and ensuring we deliver on all commercial targets.
