World Travel Holdings | Careers | Cruise118 Jobs

At World Travel Holdings (UK) we hire the best people who have a true passion for Travel

Why Work For World Travel Holidays (UK) Ltd

We are a recognised Industry leader, our brands are:

Cruise 118.com - the UK’s fastest growing cruise retail brand and the home of the award-winning Cruise Concierge Service
SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises
RiverVoyages.com – the UK’s fastest growing seller of river cruises

Times Top 100 - Best companies to work for 2020 - 3* Accreditation

100% believe WTH encourage charitable activities
98% believe WTH is run on strong values/principles
95% feel their manager talks openly and honestly

Our people love working here!

We invest in growth and development of our employees - to make you the experts that our customers know and love. We provide ongoing training and excellent career progression

Our employees feel valued and trusted

With a culture of open and honest communication, we put our employees’ opinions and welfare at the forefront of everything we do.

Integrity – a foundation of the business

We work within a fun, dynamic, honest and professional culture, creating dream holidays and unforgettable experiences for our customers, in an environment where your voice will be heard and ideas welcome.

We are currently recruiting for:

Purpose of the role

You will be the point of contact for our customers enquiring about their booked holiday via phone, email leads and web-chats. Our customer queries will require you to administrate and quality check bookings such as sending invoices, tickets plus make amendments and adding holiday extras where you can earn commission. You will aim to resolve all customer queries on initial contact whilst striving to deliver our award-winning concierge service.

What you need

  • Experience working in cruise sales, cruise or travel industry, luxury tour operator, hotel, resort is preferred (but not essential)
  • You will have strong experience in a customer service background
  • Experience cruising, working on cruise lines, abroad, or have travel or holiday experience (having some first-hand travel/destination knowledge is preferred)
  • You will be someone who thrives in a fast-paced working environment and can learn to use systems and keep good administration on customers and bookings
  • Excellent customer service skills
  • Strong attention to detail
  • Confidence and personality to build rapport quickly
  • Passion and enthusiasm for cruising and travel

What you get in return

  • Salary: £22,734 - £24,000 p.a. (Dependant on experience)
  • 22 days holiday, plus bank holidays which increases with service
  • Remote, hybrid and office based working- the choice is yours
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Working within a small team and reporting into the Financial Controller, you will be responsible for managing the relationship with our largest supplier and managing their insurance claim process.

What you will be doing

  • Weekly reconciliation of TAPS and cruise line statements
  • Weekly calculation of supplier payments and monitoring the bank account level.
  • Monitor transactions going through TTNG bank and ensure you can identify them all
  • Ensure weekly payments are autoloaded to TTNG Isell through Traverse automation.
  • Manage and reconcile the TTNG credit cards so we can track 100% of credit card spend.
  • Monthly calculation of commission invoice and statement preparation.
  • Monthly TTNG passenger reconciliation and calculation of the insurance premium costs.

What you need

  • Proficient in Excel to a level with the ability to perform reconciliations on spreadsheets and make comparisons (lookups, sumifs etc)
  • Good understanding of financial systems and processes.
  • Strong attention to detail with commercial awareness.
  • Ability to prioritise a challenging workload.
  • Ability to work to tight deadlines with a flexible approach.
  • Experience in a finance role such as purchase leger or accounts assistant.
  • Experience within the Travel industry desirable but not essential.

What you get in return

  • Salary: £26,000 per annum
  • 30 days annual leave (incl. bank holidays) which increases with service
  • Hybrid working
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Reporting to the Sales and Service Director and leading the Luxury/specialist sales teams, you will be the main contact centre person for your brand(s). You will work collaboratively with other managers from around the business to ensure the smooth operation of your department.

You will ensure that you and your team are living and breathing the company values and are always delivering an award-winning service. Managing the wider team through a small team of Team Leaders (TLs), you will coach and develop the TLs to ensure that all concierge are meeting and exceeding targets and key KPI’s, taking immediate action to rectify any underperformance in the wider team.

You will take ownership and accountability for the success and ongoing development of the brand/s and for the delivery of key KPI’s.

What you will be doing

KPI Delivery

  • Take a leading and proactive role in achieving and exceeding key KPIs within the sales department through continuous coaching and development of your TLs and in turn their teams.
  • Take accountability for the delivery of all key KPIs ensuring that immediate action is taken to identify and address any areas of underperformance.
  • Take accountability for delivery of key commercial priorities.
  • Monitor and manage the team’s productivity levels to ensure that optimum productivity levels are achieved by all the sales team.
  • Ensure the team are delivering an award-winning service through regular call monitoring/scoring.
  • Ensure we are growing the marketing database by analysing and monitoring your team’s sign-up performance.
  • Highlight areas for incremental sales opportunities with other areas of the business to drive performance and increase nett margin.
  • Work closely with Senior Service Manager to reduce volume and cost of write offs and errors whilst maximising customer service.
  • Work closely with R&P Manager to manage sales resource and maximise efficiencies.

People

  • Conduct and manage annual appraisals (with midyear reviews) in line with company timelines. Set personal development objectives for TL’s and in turn their wider teams.
  • Ongoing and continuous coaching and development, motivation and performance monitoring of TLs and in turn their wider teams
  • Manage and support TLs with HR Responsibilities (Absence, Attendance, Disciplinary Hearings) in-line with HR Guidance & Policy

Operational & Procedural

  • Work with other managers in developing and implementing new operational improvement strategies, policies and processes.
  • Communicate any changes to processes and methods in operational protocol to the appropriate stakeholder.

What you need

  • Minimum 3 years contact centre sales management experience
  • Proven track record of excellent leadership skills
  • Experience of managing and developing 1st line managers
  • Extensive experience of sales coaching
  • Excellent communication skills
  • Organised and professional
  • Accountable

What you get in return

  • Up to £40,000 basic per annum + Monthly commission
  • 33 days annual leave (incl. bank holidays) which increases with service
  • Hybrid – Chorley office x2 days, working from home x3 days
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Passionate about selling cruise holidays? We are looking for individuals who are highly motivated and target driven with the ability to multi-task who are keen to progress and grow with us.

You will be selling our customers their dream cruise whilst ‘delivering a remarkable experience.’

Our Sales Concierge undertake a 3-week training induction programme with a further 3 weeks in our ‘grad bay’. You will have reduced sales targets for the first few months whilst you settle in. We will also provide you with on-going training, coaching and support.

What you will be doing

  • Selling cruise holidays over the phone and online chat across all cruise lines including tailor making to fit the customer’s specific requirements i.e. adding flights, transfers, hotels, and land tours, if required.
  • Converting incoming calls and online chats into bookings to meet your personal and team targets.
  • Following up leads, acting on customer buying signals and maximising sales leads.
  • Delivering on agreed customer and sales targets (KPI’s)
  • Following company processes to ensure all bookings are completed accurately.
  • Offering remarkable customers service by building rapport, understanding the needs of each customer, and using personal experience to encourage customer loyalty and retention.
  • Taking the workload off our customers shoulders and letting them focus on enjoying the cruise!

What you need

  • Passionate about selling cruises!
  • Previous cruise sales experience gained in a retail or cruise travel agent or tour operator preferred
  • Experience using cruise line systems preferred
  • Previous homeworking experience
  • Proven experience of hitting and exceeding sales targets
  • Experience cruising, working on cruise lines or previous travel experience - first-hand travel/destination knowledge is beneficial
  • You will be someone who thrives in a fast-paced working environment
  • Excellent customer service skills
  • Ability to take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
  • Dedicated to providing customers with the absolute best in one-to-one personal service

What you get in return

  • Salary: £23,871 basic plus lucrative uncapped bonus scheme (realistic OTE £40,000 - £50,000 p.a.)
  • 22 days annual leave plus 8 bank holidays
  • Option of hybrid, office, or homeworking
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Our Award Winning Service


Large Cruise Agency of the Year 2023
Large Cruise Agency of the Year 2023
Best Online Travel Agency 2022
Best Online Travel Agency 2022
TTG Top 50 Ocean Cruise Agency 2022
TTG Top 50 Ocean Cruise Agency 2022
TTG Top 50 Ocean Cruise Agency 2019
TTG Top 50 Ocean Cruise Agency 2019
Best Cruise Online Agent 2021
Best Cruise Online Agent 2021
Best Cruise Online Agent 2019
Best Cruise Online Agent 2019
Best Company Top 100
Best Company Top 100

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