World Travel Holdings | Careers | Cruise118 Jobs

At World Travel Holdings (UK) we hire the best people who have a true passion for Travel

Why Work For World Travel Holidays (UK) Ltd

We are a recognised Industry leader, our brands are:

Cruise 118.com - the UK’s fastest growing cruise retail brand and the home of the award-winning Cruise Concierge Service
SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises
RiverVoyages.com – the UK’s fastest growing seller of river cruises

Times Top 100 - Best companies to work for 2020 - 3* Accreditation

100% believe WTH encourage charitable activities
98% believe WTH is run on strong values/principles
95% feel their manager talks openly and honestly

Our people love working here!

We invest in growth and development of our employees - to make you the experts that our customers know and love. We provide ongoing training and excellent career progression

Our employees feel valued and trusted

With a culture of open and honest communication, we put our employees’ opinions and welfare at the forefront of everything we do.

Integrity – a foundation of the business

We work within a fun, dynamic, honest and professional culture, creating dream holidays and unforgettable experiences for our customers, in an environment where your voice will be heard and ideas welcome.

We are currently recruiting for:

This role requires an individual who excels in customer service and sales. We’re looking for someone who is highly motivated, have a strong ability to multi-task and keen to progress and grow with us.

Role and Responsibilities

  • Manage portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records
  • Deliver on agreed customer and sales targets (KPI’s)
  • Demonstrate competence and capability to ensure customers’ needs are met promptly and accurately
  • Understand the needs of each customer, through listening and building rapport
  • Take the workload off our customers shoulders and let them focus on enjoying the cruise
  • Deliver on agreed customer and sales targets (see KPI’s)

What you need

  • Minimum of 12 months call centre, shop, or home-working sales experience, ideally in a travel environment preferred
  • Experience of working in a target driven environment
  • Take ownership of own personal development to build on product knowledge e.g. - understanding the current marketing campaigns to maximise customer sales opportunities
  • Passionate about cruises and dedicated to providing customers with the very best in 1 to 1 personal service

What you get in return

  • 28 days holiday
  • Contributory company pension scheme
  • Expenses paid educational cruise trips
  • Incentives to win cruise trips to a variety of destinations
  • Employee and friends and family discounts on cruises
  • Range of shifts covering seven days a week, with alternate weekend shifts
  • Uncapped concession towards your own cruise holiday for each year of employment
  • Fantastic company parties in summer and at Christmas every year
  • Attendance bonus paid at Christmas

We have an opportunity for a Product Executive who will work closely with Product Manager to ensure the strongest cruise line and WTH messages are being promoted on the website homepage, landing pages and in commercial messages, and in all marketing activity.

Purpose of the role

  • Source and create new product via packaging ranging through fly-cruise to cruise and stay
  • Consistently review our website(s) and that of our competitors to ensure we have competitive, different offers and messages
  • Identify promotion messages to support these products (e.g. free air, free hotel stay, free cabin upgrades, free excursions)
  • Obtain weekly pricing and availability updates from the cruise lines, and update pricing on the website
  • Work with the Supplier Relations team to identify new opportunities to request select partner rates, exclusive net & gross rates / promotions
  • Proactively review all offers/net rates/special offer promotions received from cruise lines
  • Complete verbal and written product briefs on all supplier, and WTH created campaigns & marketing activity

What you need

  • Experience in a product role within the travel industry, preferably within the cruise sector (ideal not essential)
  • Have a good level of geographical knowledge
  • A strong team player, who will influence both internally and externally
  • Ability to 'think on your feet'

What you get in return

  • 28 days holiday
  • Contributory company pension scheme
  • Expenses paid educational cruise trips
  • Incentives to win cruise trips to a variety of destinations
  • Employee and friends and family discounts on cruises
  • Range of shifts covering seven days a week, with alternate weekend shifts
  • Uncapped concession towards your own cruise holiday for each year of employment
  • Fantastic company parties in summer and at Christmas every year
  • Attendance bonus paid at Christmas