World Travel Holdings UK Careers

 

At World Travel Holdings (UK) we hire the best people who have a true passion for Travel.

Why Work For World Travel Holidays (UK) Ltd

We are a recognised Industry leader, our brands are:

  • Cruise118.com - the UK’s fastest growing cruise retail brand and the home of the award-winning Cruise Concierge Service.
  • SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises.
  • RiverVoyages.com – the UK’s fastest growing seller of river cruises.

Best Workplace in Travel 2024

  • 100% believe WTH encourage charitable activities.
  • 98% believe WTH is run on strong values/principles.
  • 95% feel their manager talks openly and honestly.

Our people love working here!

We invest in growth and development of our employees - to make you the experts that our customers know and love. We provide ongoing training and excellent career progression.

 

Our employees feel valued and trusted

With a culture of open and honest communication, we put our employees’ opinions and welfare at the forefront of everything we do.

Integrity – a foundation of the business

We work within a fun, dynamic, honest and professional culture, creating dream holidays and unforgettable experiences for our customers, in an environment where your voice will be heard and ideas welcome.

We are currently recruiting for:

Note : For the below vacancies, please email recruitment@cruise118.com. Please be aware that all job offers and application responses from Cruise118.com or any of our other brands (World Travel Holdings UKSix Star Cruises or River Voyages) will come from either recruitment@cruise118.com, recruitment@worldtravelholdings.co.uk, recruitments@sixstarcruises.com or a team member from an @worldtravelholdings.co.uk address.

We will never ask you to send personal information or copies of documentation to a different email address. If you receive any communication requesting otherwise, please verify its authenticity before responding

We are now recruiting for our next induction which will start mid September. Date TBA. 

About the role

We’re looking for sales focused Cruise Sales Consultants who excel in hitting sales targets whilst giving excellent customer service. You’ll be at the forefront of creating unforgettable experiences, selling our customers their dream cruise holiday while delivering exceptional service. This is a fast-paced role for someone who is self-motivated, results-driven, and skilled at managing multiple tasks effectively.

 

What you will be doing:

  • Taking inbound calls and online chats, converting customer enquiries into bookings.
  •  Selling a wide range of cruise lines, flights, tours, and ancillary services to match customer preferences.
  • Meeting and exceeding sales targets and KPIs.
  • Listening to customers’ needs, building rapport, and offering tailored solutions.
  • Taking the workload out of booking for customers, allowing them to focus on enjoying their dream holiday.

What we need from you

  • Cruise sales experience is essential along with a genuine passion for cruising.
  • Dedication to delivering the highest standard of one-to-one personal service.
  • Proven track record of meeting and exceeding sales targets.
  • Strong ownership of your own development and an eagerness to increase product knowledge.
  • Prior homeworking experience is preferred.
  • Dynamic packaging experience is an advantage.
  • Experience using multiple cruise line booking systems, flight and accommodation systems and a solid understanding of Microsoft Office tools (e.g., Outlook, Excel).

What we offer you

  • Salary: £25,467 pa basic plus commission, with a realistic OTE of £35,000 - £40,000 per year.
  • Work Flexibility: Choose between hybrid or UK home-based work options.
  • Contributory company pension scheme
  • Company paid parking permit for hybrid workers.
  • 30 days annual leave (22 days plus 8 bank holidays).
  • Exclusive discounts on cruises and holidays for you & your family.
  • Annual uncapped concession towards your own cruise holiday.
  • Discounted travel insurance.
  • Paid leave day for volunteer charity work or to participate in a fundraising event.
  • Annual attendance bonus.
  • Access to an employee discount platform which offers savings on everyday purchases.
  • Enhanced maternity and paternity pay.
  • Refer a friend bonus.
  • Paid day off work for your birthday.
  • Ongoing training and development support.

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

 

Previous applicants from the last 12 months need not reapply.

 

We are committed to fostering an inclusive and diverse workplace. If you require any reasonable adjustments during the application process or interview, please let us know, and we’ll be happy to accommodate you.


We don't have any vacancies at present, but please check back later in the year as new opportunities may become available!

About the role

You will be the main point of contact for our customers once their holiday has been booked by our sales team. Working in a fast-paced, high-volume environment, you’ll support customers primarily over the phone, with some email and webchat communication.

Customer enquiries will range from straightforward questions about cruises, flights, and accommodation to more complex requests such as itinerary amendments and date changes. The role also includes a small administrative element, such as quality-checking bookings and issuing invoices to ensure all details are accurate and meet our high standards. However, this is predominantly a phone-based position within a contact centre setting.

You’ll also have the opportunity to earn commission by identifying and promoting suitable holiday upgrades and additional extras. Your focus will be on resolving customer queries at the first point of contact, while consistently delivering our award-winning concierge service and an exceptional customer experience.

 

What we are looking for:

We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel. 

  • Cruise or travel experience – ideally from an online cruise company, retail travel agency, or tour operator where you’ve sold or supported cruise bookings..
  •  Customer service excellence – a strong track record in delivering outstanding service and creating memorable customer experiences.
  • First-hand travel insight – whether through cruising, working onboard, overseas roles, or simply your own adventures, destination knowledge is a big plus.
  • Tech-savvy skills – confidence using multiple booking systems (cruise and airline preferred) plus good working knowledge of Microsoft Office (Word, Excel, Outlook).
  • Adaptability – comfortable working in a fast-paced environment, picking up new systems quickly, and keeping accurate records.
  • Homeworking background – previous remote or contact centre experience is beneficial.
  • Attention to detail – organised, accurate, and reliable in managing bookings and administration
  • People skills – the confidence and personality to build rapport quickly with customers over the phone and on live chat.
  • Passion for travel – above all, enthusiasm and a genuine love of cruising and travel that you can share with our customers.

 

What we offer you

  • Salary: £25,467 pa 
  • Hybrid or homeworking (UK only)
  • Equipment provided (Laptop, Headset & Mouse)
  • Contributory company pension scheme
  • 30 days annual leave (22 days plus 8 bank holidays)
  • 40 hours per week. Mon-Fri 9-5.30pm or 9.30-6pm with 30 min lunch.
  • Saturdays on a rota basis.1 in 3 Winter Oct-Mar
  • 1 in 2 Summer April-Sept
  • Sundays 1 in 4 (July-Sept only)
  • Company paid parking permit if onsite
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Option to buy/sell annual leave
  • Training contributions
     

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

 


We’re always interested in hearing from talented individuals who are passionate about luxury cruise travel and committed to delivering exceptional customer service. We are particularly keen to connect with experienced luxury cruise sales professionals, ideally with a proven track record of building, managing, and developing their own client base. As our recruitment is driven by business needs, training groups are scheduled on an ad hoc basis throughout the year for candidates who meet our criteria at the time of application. If you would like to be considered for future opportunities, please send us your CV to recruitment@cruise118.com

Passionate about selling Luxury Cruise Holidays? We are looking for individuals who are highly motivated and target driven with the ability to multi-task who are keen to progress and grow with us.

You will be selling our customers their dream luxury cruise holiday whilst ‘delivering a remarkable experience.’

Our Luxury Cruise Concierge are the best in the business!  You will have reduced sales targets for the first few months whilst you settle in. We will also provide you with on-going training, coaching and support.

The Role

  • Selling luxury cruise holidays over the phone and online chat across all of our Six Star cruise lines including tailor making to fit the customer’s specific requirements i.e. adding flights, transfers, hotels, and land tours, to create the customers dream holiday.
  • Building rapport with your customers, listening to their needs and helping them find the best cruise holiday for them.
  • Giving exceptional personalised customer service as standard from first enquiry to after booking and beyond – encouraging repeat customers, and building your own customer database.
  • Taking responsibility for your customers, answering queries, and helping them at any stage of the booking process.
  • Achieving sales, conversion, and productivity targets.
  • Using your personal travel and cruise knowledge and experience to show that you are a cruise expert to gain repeat customers.

What we are looking for:

We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel. 

  • A genuine passion for selling luxury cruise holidays
  •  Previous experience selling luxury cruise holidays is essential
  • Previous experience in tailor-making and packaging holidays is preferred, including flights, hotels and land tours, to meet customers’ individual requirements.
  • A proven track record of meeting and exceeding sales targets.
  • Excellent customer service skills, with a strong focus on delivering personalised experiences.
  • A proactive approach to personal development, with a willingness to build product knowledge — including staying up to date with current marketing campaigns to maximise sales opportunities.
  • A strong interest in the luxury cruise market, with a commitment to providing customers with exceptional end to end service.
  • Excellent IT skills, with confidence using multiple cruise & flights systems and platforms simultaneously.
    Previous homeworking experience.

 

What you get in return

  • Competitive basic salary of £26,231pa with a very lucrative uncapped bonus scheme (OTE £45,000 - £50,000+).
  • 22 days holiday, plus 8 bank holidays which increases with service.
  • 6 week rolling rota issued in advance.
  • Remote, hybrid and office-based working- the choice is yours
  • Contributory company pension scheme
  • Company paid parking permit if office based
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event.
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases.
  • Enhanced maternity package
  • Enhanced paternity pay.
  • Refer a friend bonus.
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen.
  • We are passionate – We are approachable and direct and straightforward to deal with.
  • We strive to be better – We push for excellence and innovation in everything we do.
  • We are connected to our customers – We listen, understand and engage with our customers.

WTH (UK) are an equal opportunities employer and value employee’s wellbeing and mental health.
 

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

 


World Travel Holdings UK

Chorley | Full-time (40 hours) | Competitive salary + benefits

Who are we? World Travel Holdings UK was co-founded in June 2008. We are one of the largest and fastest-growing multi-brand cruise distributors in the UK, based in the Lancashire town of Chorley. No matter what we are selling or servicing, our mission is to deliver a remarkable experience through providing superior customer service. It’s the personalised experience we provide that keeps our customers coming back and puts us in a league of our own. We have a good thing going on at WTH UK, with a strong sense of community and collaborative teams. We are driven and passionate, and care deeply about what we do and the goals of our business. We value teamwork highly and expect everyone to be ready to cooperate and collaborate. We want all our staff to continuously strive to be better, looking for ways to improve not only themselves but our processes and ways of working too. Always looking to deliver, owning our individual commitments but also working to get the best result for our team and business.

The Role:

The Graphic Designer is responsible for delivering creative and visually engaging design work, across our brands. This role involves producing high-quality, on-brand visual assets across all marketing channels, ensuring consistency and impact in every customer touchpoint, to ultimately support conversion.

This is an exciting time to join as refreshed brand identities are being introduced across the portfolio. The role offers a unique opportunity to play a key part in bringing the brands to life, helping to embed and implement new creative guidelines across all channels and shape how the brands are experienced by customers.

Responsibilities

    • Create, develop and deliver high-quality artwork for print materials, including direct mail, press adverts and events
    • Produce engaging assets for digital channels including emails, social media and web
    • Contribute creative ideas and design solutions to support marketing campaigns and projects
    • Collaborate closely with the marketing team to develop and execute campaign creative
    • Ensure all design output adheres to brand guidelines and maintains consistency across channels
    • Test and adapt design variations based on performance insights to enhance effectiveness
    • Keep abreast of market trends, product developments, and competitor activity to ensure creative remains relevant and effective
    • Manage workload effectively to deliver projects on time, meeting deadlines across multiple priorities
    • Work with external suppliers to guide and review creative output, ensuring brand consistency
    • Undertake any other reasonable tasks in line with the role and skill set​​

Experience Required

    • Qualification in Graphic Design or a related field (e.g. degree or equivalent)
    • Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator)
    • Proven ability to work across multiple media, including print and digital
    • Ability to interpret and adhere to brand guidelines while delivering creative outcomes
    • Creative thinker with strong conceptual and problem-solving skills
    • Excellent attention to detail, with a focus on consistency and quality
    • Ability to manage time effectively, prioritise workload, and handle multiple projects simultaneously
    • Flexible and adaptable to changing commercial priorities and deadlines
    • Experience in video editing and creating social-first video content is desirable
    • A strong portfolio demonstrating a range of creative and technical design skills

What you get in return

    • 30 days annual leave (incl. bank holidays) which increases with service
    • Contributory company pension scheme
    • Company paid parking permit
    • Discounts on cruises and holidays for you & your family
    • Annual uncapped concession towards your own cruise holiday
    • Discounted travel insurance
    • Paid leave day for volunteer charity work or to participate in a fundraising event
    • Annual attendance bonus
    • Access to an employee discount platform which offers savings on everyday purchases
    • Enhanced maternity package
    • Enhanced paternity pay
    • Refer a friend bonus
    • Paid day off work on your birthday
    • Training contributions

Our Values

    • We deliver – We build plans to focus on the right things, and we make them happen.
    • We are passionate – We are approachable, direct and straightforward to deal with.
    • We strive to be better – We push for excellence and innovation in everything we do.
    • We are connected to our customers – We listen, understand and engage with our customers.

Our Award Winning Service


UK Cruise Awards 2026 Partnership Achievement Award
UK Cruise Awards 2026 Partnership Achievement Award
Best Workplaces in Travel 2024
Best Workplaces in Travel 2024
Travel Weekly Travel Agent Award 2023
Travel Weekly Travel Agent Award 2023
Best Online Travel Agency 2022
Best Online Travel Agency 2022
TTG Top 50 Ocean Travel Agency 2022
TTG Top 50 Ocean Travel Agency 2022
Best Online Agent 2021
Best Online Agent 2021
Best Company 2020
Best Company 2020
Best Online Agent 2019
Best Online Agent 2019
TTG Top 50 Travel Agency 2019
TTG Top 50 Travel Agency 2019
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