World Travel Holdings | Careers | Cruise118 Jobs

At World Travel Holdings (UK) we hire the best people who have a true passion for Travel

Why Work For World Travel Holidays (UK) Ltd

We are a recognised Industry leader, our brands are:

Cruise 118.com - the UK’s fastest growing cruise retail brand and the home of the award-winning Cruise Concierge Service
SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises
RiverVoyages.com – the UK’s fastest growing seller of river cruises

Times Top 100 - Best companies to work for 2020 - 3* Accreditation

100% believe WTH encourage charitable activities
98% believe WTH is run on strong values/principles
95% feel their manager talks openly and honestly

Our people love working here!

We invest in growth and development of our employees - to make you the experts that our customers know and love. We provide ongoing training and excellent career progression

Our employees feel valued and trusted

With a culture of open and honest communication, we put our employees’ opinions and welfare at the forefront of everything we do.

Integrity – a foundation of the business

We work within a fun, dynamic, honest and professional culture, creating dream holidays and unforgettable experiences for our customers, in an environment where your voice will be heard and ideas welcome.

We are currently recruiting for:

Purpose of the role

This role requires an individual who excels in sales and customer service. You will be selling our customers their dream cruise at Cruise118, whilst ‘delivering a remarkable experience’. We’re looking for someone who is highly motivated, has a strong ability to multi-task and is keen to progress and grow with us.

Roles & Responsibilities

  • Managing a portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records
  • Delivering on agreed customer and sales targets (KPI’s)
  • You will demonstrate competence and capability to ensure customers’ needs are met promptly and accurately
  • Understand the needs of each customer, through listening and building rapport
  • Take the workload off our customers shoulders and let them focus on enjoying the cruise
  • Deliver on agreed customer and sales targets (see KPI’s)

What you need

  • Previous travel industry experience (preferably cruise)
  • Demonstrable experience of working to sales targets
  • To take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
  • Be passionate about cruises and dedicated to providing customers with the very best in one- to-one personal service

What you get in return

  • Salary: £20,649 - £23,000 (realistic OTE £45,000 - £50,000 p.a.)
  • You have the option of hybrid or homeworking
  • Contributory company pension scheme
  • Company paid parking permit
  • 28 days annual leave
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

You will be the point of contact for our customers enquiring about their booked holiday via phone, email leads and web-chats. Our customer queries will require you to administrate and quality check bookings such as sending invoices, tickets plus make amendments and adding holiday extras where you can earn commission. You will aim to resolve all customer queries on initial contact whilst striving to deliver our award-winning concierge service.

What you need

  • Experience working in cruise sales, cruise or travel industry, luxury tour operator, hotel, resort is preferred (but not essential)
  • You will have strong experience in a customer service background
  • Experience cruising, working on cruise lines, abroad, or have travel or holiday experience (having some first-hand travel/destination knowledge is preferred)
  • You will be someone who thrives in a fast-paced working environment and can learn to use systems and keep good administration on customers and bookings
  • Excellent customer service skills
  • Strong attention to detail
  • Confidence and personality to build rapport quickly
  • Passion and enthusiasm for cruising and travel

What you get in return

  • Salary: £20,649 - £24,000 p.a.
  • You have the option of hybrid or homeworking
  • Contributory company pension scheme
  • Company paid parking permit
  • 28 days annual leave
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

This role requires an individual who excels in sales and customer service. You will be selling our customers their dream cruise at Cruise118 through our digital chat, whilst ‘delivering a remarkable experience’. We’re looking for someone who is highly motivated, has a strong ability to multi-task and is keen to progress and grow with us.

You will be managing a portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records. You will be required to acknowledge web leads, social leads, social chats, and deliver on excellent customer service through digital communication. You will demonstrate competence and capability to ensure customers’ needs are met promptly and accurately and understand the need of every customer, and build rapport through our social chats.

What you need

  • Previous travel industry experience (preferably cruise)
  • Demonstrable experience of working to sales targets
  • An interest in communication with customers through digital chat
  • To take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
  • Be passionate about cruises and dedicated to providing customers with the very best in one- to-one personal service

What you get in return

  • Salary: £22,734 (realistic OTE £45,000 - £50,000 p.a.)
  • You have the option of hybrid or homeworking
  • Contributory company pension scheme
  • Company paid parking permit
  • 28 days annual leave
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Reporting to Head of Product and Commercial, the role of Specialist Product Executive will liaise with river and luxury cruise suppliers to deliver strong, competitive, and engaging cruise product and deals within all our marketing activity. Building unique product with obtained exclusives rates and collaborating with Sales, Marketing, and Training departments to ensure successful sales delivery is a key element of the role. You will work closely with our Supplier Relations team supporting our partner interactions and ensuring we deliver on all commercial targets.

Roles & Responsibilities

  • Contribute towards weekly marketing plans in line with business focuses and cruise line promotions and campaigns
  • Analyse our performance and that of our suppliers to identify key focuses and opportunities within the River and Luxury cruise market
  • Ongoing competitor analysis to ensure we have competitive pricing and product in all activity
  • Liaise with our river and luxury cruise suppliers to source cruise deals, including net rates and special offer promotions
  • Obtain weekly pricing and availability updates from the cruise lines, and update pricing on the website
  • Own and understand cruise line campaigns, promotions and systems and co-ordinate distribution to relevant departments to ensure appropriate knowledge and expertise
  • Proactively work with third party data suppliers to ensure accurate pricing on our data feeds
  • Collaborate with marketing and web development teams on website improvements and processes

What you need

  • Experience in a product role within the travel industry, preferably within the cruise sector (ideal not essential)
  • Have a good level of geographical knowledge
  • Ability to work under pressure and to tight deadlines, whilst maintaining accuracy
  • Excellent organisation & communication skills
  • A strong team player, who will influence both internally and externally
  • Ability to ‘think on your feet’
  • Work within the WTH values
  • Lively and outgoing personality

What you get in return

  • 28 days annual leave (incl. bank holidays) which increases with service
  • Hybrid working
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Roles & Responsibilities

  • Manage a team of Forecasting, Real Time & Planning Analysts
  • Accurately preparing forecast and schedules for all contact centre call and non-call workloads and resource
  • Work proactively with contact centre management team to ensure that capacity planning is in place and prompt action is taken to smooth any resource shortages to ensure that demand is met
  • Work proactively with the marketing team to ensure that resource is matched to meet marketing demand
  • Work proactively with finance and contact centre management to ensure that recruitment requirements are flagged to meet the future headcount and in turn sales budgets
  • Constantly monitor and propose effective shift patterns to meet business requirements, optimising performance of all contact centre teams
  • Identify and pro-actively manage changes to the shift patterns to deliver improved customer service. Working as a team with contact centre management to facilitate smooth communication and transition, recording and maintaining a formal historic record of the changes and their impact
  • Be aware of and record business, resource, and seasonal changes, making appropriate resource plans for expected changes in demand and workloads, reporting on expected and experienced results
  • Deliver effective & accurate reporting detailing KPI’s and supporting commentary relating to workforce and agent performance
  • Monitor and report on shift adherence and agent KPI’s to ensure that contact centre management can manage any adverse agent behaviour
  • Effectively manage all contact centre teams’ annual leave, ensuring sufficient coverage to manage workloads and meet demand
  • Effectively manage all contact centre teams’ annualised hours, ensuring sufficient cover to manage workloads and meet demand
  • Actively manage and develop the Workforce Management tool, working with business solutions and participating in user groups to identify and implement new ideas of best practice
  • Manage the day-to-day Real Time (RT) function ensuring efficiency across all contact centre teams is optimised

What you need

  • Strong experience in team management
  • Strong experience in effective resource planning, including capacity planning, ideally in a contact/call centre environment
  • Good understanding of Real Time management, ideally in a contact/call centre environment
  • Good knowledge of Workforce Management tools
  • An in-depth understanding of manual forecasting methods and formulas.
  • Strong communication, collaboration and influencing skills to work at all levels from Director to Agent
  • Previous examples of where you have managed projects end-to-end
  • The ability to explain complex information in an easy-to-understand manner and generate “buy-in” from key stakeholders to further your department

What you get in return

  • 23 days holiday plus bank holidays
  • Hybrid working
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Our Award Winning Service


Best Online Travel Agency 2022
Best Online Travel Agency 2022
TTG Top 50 Ocean Cruise Agency 2022
TTG Top 50 Ocean Cruise Agency 2022
TTG Top 50 Ocean Cruise Agency 2019
TTG Top 50 Ocean Cruise Agency 2019
Best Cruise Online Agent 2021
Best Cruise Online Agent 2021
Best Cruise Online Agent 2019
Best Cruise Online Agent 2019
Best Cruise Agent 2018
Best Cruise Agent 2018
Best Company Top 100
Best Company Top 100

Request a Callback

Request a Callback
Freephone