World Travel Holdings | Careers | Cruise118 Jobs

Purpose of the role

This role requires an individual who excels in sales and customer service. You will be selling our customers their dream cruise, whilst ‘delivering a remarkable experience’. We’re looking for someone who is highly motivated, has a strong ability to multi-task and is keen to progress and grow with us. We have opportunities available in both our Cruise118 and Six Star Cruises brands.

Roles & Responsibilities

• Managing a portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records
• You will demonstrate competence and capability to ensure customers’ needs are met promptly and accurately
• Understand the needs of each customer, through listening and building rapport
• Take the workload off our customers shoulders and let them focus on enjoying the cruise
• Deliver on agreed customer and sales targets (see KPI’s)

What you need

• Previous travel industry experience (preferably cruise)
• Demonstrable experience of working to sales targets
• To take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
• Be passionate about cruises and dedicated to providing customers with the very best in one- to-one personal service

What you get in return

• Salary: £22,734 (realistic OTE £45,000 - £50,000 p.a.)
• 22 days holiday, plus bank holidays which increases with service
• Remote, hybrid and office based working- the choice is yours
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

You will be the point of contact for our customers enquiring about their booked holiday via phone, email leads and web-chats. Our customer queries will require you to administrate and quality check bookings such as sending invoices, tickets plus make amendments and adding holiday extras where you can earn commission. You will aim to resolve all customer queries on initial contact whilst striving to deliver our award-winning concierge service.

What you need

• Experience working in cruise sales, cruise or travel industry, luxury tour operator, hotel, resort is preferred (but not essential)
• You will have strong experience in a customer service background
• Experience cruising, working on cruise lines, abroad, or have travel or holiday experience (having some first-hand travel/destination knowledge is preferred)
• You will be someone who thrives in a fast-paced working environment and can learn to use systems and keep good administration on customers and bookings
• Excellent customer service skills
• Strong attention to detail
• Confidence and personality to build rapport quickly
• Passion and enthusiasm for cruising and travel

What you get in return

• Salary: £22,734 - £24,000 p.a. (Dependant on experience)
• 22 days holiday, plus bank holidays which increases with service
• Remote, hybrid and office based working- the choice is yours
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Are you passionate about River Cruising? We are looking for candidates who excel in sales and customer service to join our River Voyages Team. You will be selling our customers their dream River Cruise, whilst ‘delivering a remarkable experience’. We’re looking candidates who are highly motivated, have a strong ability to multi-task and are keen to progress and grow with us.

Roles & Responsibilities

• Managing a portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records
• You will demonstrate competence and capability to ensure customers’ needs are met promptly and accurately
• Understand the needs of each customer, through listening and building rapport
• Take the workload off our customers shoulders and let them focus on enjoying the cruise
• Deliver on agreed customer and sales targets (see KPI’s)

What you need

• Previous travel industry experience selling River Cruise holidays.
• Proven experience of hitting and exceeding sales targets
• To take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
• Be passionate about River Cruises and dedicated to providing customers with the very best in one- to-one personal service

What you get in return

• Salary: £22,734 ( OTE £45,000 - £50,000 p.a.)
• 22 days holiday, plus bank holidays which increases with service
• Remote, hybrid and office based working- the choice is yours
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Reporting to the Digital Marketing Manager and working within a fast paced, results focused organisation on 3 of the cruise travel industries leading agency websites;

• Cruise118.com – the UK’s fastest growing cruise retail brand and the home of the award winning Cruise Concierge Service
• SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises
• RiverVoyages.com – the UK’s fastest growing seller of river cruises

You’ll gain hands on experience of PPC, SEO, Affiliates and Display campaigns. You’ll be ready to learn, results focused with a keen eye for detail and ready to make changes that deliver measurable results

Roles & Responsibilities

• Updating daily tracker reports to monitor campaign spends and performance, escalating as needed.
• Liaising with 3rd party partners, coordinating activity and optimizing performance based on results.
• Coordinating all cruise line and brand campaign activity ensuring their promotion onsite and across a variety of marketing channels.
• Production of banners using Fresh Relevance software to support cruise line campaign messages and visibility onsite
• Write optimized website content to improve on site conversion performance and SEO rankings.
• Work alongside the Digital Marketing Manager to implement changes that drive performance improvements across all of our campaigns.
• Production of segmented data lists to ensure campaigns are targeted to the right audience
• Keep abreast of competitor activity and up-to-date with cruise ship/brand news.

What you need

• A relevant degree or college qualification or up to 1 year marketing experience.
• Enjoy working as part of a team, sharing ideas for feedback and making progress together.
• You are passionate about performance marketing and motivated by results.
• You follow the latest online trends and want to see how these work in practice.
• You're analytical and want to make data driven decisions, keen to implement tests where you can see the results.
• You are a self-learner and able to grasp new digital tools using digital guides, videos etc.
• You are passionate about travel and able to convey this through written content.
• You’ll have good attention to detail and a desire to get things right.
• You’ll have good numeracy skills and love getting the most from a spreadsheet!

What you get in return

• Salary: £22,734 p.a.
• 30 days annual leave (incl. bank holidays) which increases with service
• Hybrid working; 2 x days office & 3 x days home
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

You will execute the creative (visual) output fulfilling brand guidelines across all channels for the brands within the portfolio.

• Cruise118.com – the UK’s fastest growing cruise retail brand and the home of the award winning Cruise Concierge Service
• SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises
• RiverVoyages.com – the UK’s fastest growing seller of river cruises

Roles & Responsibilities

• Creating, developing and delivering artwork for printed materials, mainly for direct mail, press adverts and events
• Producing assets for digital channels including emails, web, and social media
• Work collaboratively with the marketing team to design campaign creatives
• Follow the brand and design guidelines in place for each brand within the portfolio
• Follow testing strategy by executing campaigns, and recording results to facilitate decision-making regarding template amends/improvement
• Keep abreast of the market and product developments to ensure suppliers have key messages and focusses appropriately communicated
• Ensure work is produced in a timely manner, meeting all deadlines
• Assist external suppliers in their creation of collateral to ensure it is on-brand
• Work with the broader Marketing and Product departments to ensure commercial objectives are met
• Any other reasonable requested task within skill set

What you need

• Minimum of 2 years’ design experience
• Proven ability to work across multiple media
• Able to follow brand guidelines to achieve creative objectives
• Ability to prioritise workload and be flexible in accordance with commercial requirements
• Strong attention to detail and consistency

What you get in return

• Salary: Up to £24,000 p.a.
• 30 days annual leave (incl. bank holidays) which increases with service
• Hybrid working; 2 x days office & 3 x days home
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

You will liaise with all cruise suppliers to deliver strong, competitive, and engaging cruise product and deals within all our marketing activity. Building unique product with obtained exclusives rates and collaborating with Sales, Marketing, and Training departments to ensure successful sales delivery is a key element of the role. You will work closely with our Supplier Relations team supporting our partner interactions and ensure we deliver on all commercial targets.

Roles & Responsibilities

• Contribute towards weekly marketing plans in line with business focuses and cruise line promotions and campaigns
• Analyse our performance and that of our suppliers to identify key focuses and opportunities
• Ongoing competitor analysis to ensure we have competitive pricing and product in all activity
• Liaise with suppliers to source cruise deals, including net rates and special offer promotions
• Obtain weekly pricing and availability updates from the cruise lines, and update pricing on the website
• Own and understand cruise line campaigns, promotions and systems and co-ordinate distribution to relevant departments to ensure appropriate knowledge and expertise
• Proactively work with third party data suppliers to ensure accurate pricing on our data feeds
• Collaborate with marketing and web development teams on website improvements and processes

What you need

• Experience in a product role within the travel industry, preferably within the cruise sector (ideal not essential)
• Have a good level of geographical knowledge
• Ability to work under pressure and to tight deadlines, whilst maintaining accuracy
• Excellent organisation & communication skills
• A strong team player, who will influence both internally and externally
• Ability to ‘think on your feet’
• Work within the WTH values
• Lively and outgoing personality

What you get in return

• Salary: £21,730 – £26,000 DOE
• 30 days annual leave (incl. bank holidays) which increases with service
• Hybrid working; 2 x days office & 3 x days home
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

We are recruiting for a Junior Product Assistant to analyse current tactical offers within the industry to create the most competitive pricing in the market for all marketing activity across Cruise118.com, SixStarCruise.co.uk and RiverVoyages.com.

The main purpose of the role is to create, source and quality check pricing, whilst assisting the product team on various elements on their workstreams. The successful candidate will be working in collaboration with other product team members to ensure new and old deals are up to date and relevant for all our brands. They will work closely with sales and marketing departments to communicate and update on best deals. There will also be an element of liaising with cruise line partners.

This is a great opportunity for somebody looking to launch their career in travel, joining an established product team of an award-winning company.

Roles & Responsibilities

• Analyse the current deals and ensure pricing up to date within all activity.
• Facilitate regular communication between the Product Team and the Marketing Team
• Ensure all tactical special packages are loaded accurately into the systems and price checked on regular basis.
• Ensure that all deal changes are communicated to the product and marketing team in a timely manner.
• Conduct regular competitor analysis on all brands to ensure pricing competitive and campaigns in line with the market.
• Ensure that the Content Management System is updated for all offers and other marketing activity.
• Create a checking procedure for the availability across all cruise lines.
• Management of support hub tickets.
• Analyse when required sales performance of previous offers/campaigns to define future product requirements and opportunities.
• Attend were required marketing planning meetings with prepared suggestions for possible products for campaigns.
• Intranet management to ensure that sales are up to date with current pricing and messages.
• Take on extra duties to support company objectives as and when required.

What you need

• Some experience within the travel industry, collage experience accepted.
• Destination and travel market knowledge preferred, but not essential.
• An understanding of Office, especially Excel
• Good analytical skills and numerate
• Attention to detail
• Excellent organisational skills
• Ability to work on own initiative
• Driven and goal orientated.
• Passionate

What you get in return

• Salary: £21,174 - £23,000
• 30 days annual leave (incl. bank holidays) which increases with service
• Hybrid working; 2 x days office & 3 x days home
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Reporting to the Head of Business Solutions, we have a fantastic opportunity to join our fast-paced and forward-thinking Business Solutions function. The role is responsible for supporting the Head of Business Solutions in key business projects and initiatives as well as engaging with our partners to ensure we are always operating at the highest level.

Roles & Responsibilities

• Build a knowledge base on how to perform key Business Solutions tasks and processes to support multi-functional teams.
• Support in delivering agreed technology projects / solutions to deliver key financial and business targets.
• Closely work together with other business functions to optimize metrics in efficiency, revenue, cost and compliance.
• Support to implement, develop and manage the CRM system which improves customer relationships, communications, and productivity.
• Support to develop and manage the contact centre Omni-Channel system.
• Support overall IT operations (employees, I.T services, cyber security).
• Support to develop and continuously improve own areas of responsibility
• Supporting facilities management to ensure a safe and suitable working environment.
• Step up and deputise for the ‘Head Of’ in their absence, either as a planned cover or as needed.
• Understand and interpret management information, budgets and commercials in order to make decisions.
• Proactively influence culture across all departmental areas and engage with people across the business. Communicate and engage effectively across the business.
• Pro-actively develop relationships within the broader business and external relationships to improve overall business performance.
• Manage short-term and long-term priorities effectively
• Support weekend “on call” rota to support the Contact Centre

What you need

• Minimum 3 years’ experience in I.T Support, Operations or similar role
• Level/Tier 2 I.T Suppor
• Previous project management experience
• Experience of a variety of MS Office applications
• Ability to identify and analyse problems, evaluate options, and deploy sound decision-making skills.
• Ability to influence, challenge (and be challenged by) senior stakeholders.
• Be able to build relationships with stakeholders at all levels of the business.
• Ability to plan and juggle multiple/changing priorities and projects and managing expectations of stakeholders.
• Excellent attention to detail with strong presentation skills.
• Self-motivated, enthusiastic with a positive attitude

Desirable:

• Process Improvement
• Employee Supervision
• Experience of Contact Centres
• Travel Industry Experience

What you get in return

• Salary: £30,000 - £35,000 dependant on experience
• 30 days holiday (increasing with service) including bank holidays
• Hybrid working; 2 x days office & 3 x days home
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity / paternity package
• Refer a friend bonus
• Paid day off work on your birthday

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers