World Travel Holdings | Careers | Cruise118 Jobs

Purpose of the role

This role requires an individual who excels in sales and customer service. You will be selling our customers their dream cruise, whilst ‘delivering a remarkable experience’. We’re looking for someone who is highly motivated, has a strong ability to multi-task and is keen to progress and grow with us. We have opportunities available in both our Cruise118 and Six Star Cruises brands.

Roles & Responsibilities

• Managing a portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records
• You will demonstrate competence and capability to ensure customers’ needs are met promptly and accurately
• Understand the needs of each customer, through listening and building rapport
• Take the workload off our customers shoulders and let them focus on enjoying the cruise
• Deliver on agreed customer and sales targets (see KPI’s)

What you need

• Previous travel industry experience (preferably cruise)
• Demonstrable experience of working to sales targets
• To take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
• Be passionate about cruises and dedicated to providing customers with the very best in one- to-one personal service

What you get in return

• Salary: £22,734 (realistic OTE £45,000 - £50,000 p.a.)
• 22 days holiday, plus bank holidays which increases with service
• Remote, hybrid and office based working- the choice is yours
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

You will be the point of contact for our customers enquiring about their booked holiday via phone, email leads and web-chats. Our customer queries will require you to administrate and quality check bookings such as sending invoices, tickets plus make amendments and adding holiday extras where you can earn commission. You will aim to resolve all customer queries on initial contact whilst striving to deliver our award-winning concierge service.

What you need

• Experience working in cruise sales, cruise or travel industry, luxury tour operator, hotel, resort is preferred (but not essential)
• You will have strong experience in a customer service background
• Experience cruising, working on cruise lines, abroad, or have travel or holiday experience (having some first-hand travel/destination knowledge is preferred)
• You will be someone who thrives in a fast-paced working environment and can learn to use systems and keep good administration on customers and bookings
• Excellent customer service skills
• Strong attention to detail
• Confidence and personality to build rapport quickly
• Passion and enthusiasm for cruising and travel

What you get in return

• Salary: £22,734 - £24,000 p.a. (Dependant on experience)
• 22 days holiday, plus bank holidays which increases with service
• Remote, hybrid and office based working- the choice is yours
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Are you passionate about River Cruising? We are looking for candidates who excel in sales and customer service to join our River Voyages Team. You will be selling our customers their dream River Cruise, whilst ‘delivering a remarkable experience’. We’re looking candidates who are highly motivated, have a strong ability to multi-task and are keen to progress and grow with us.

Roles & Responsibilities

• Managing a portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records
• You will demonstrate competence and capability to ensure customers’ needs are met promptly and accurately
• Understand the needs of each customer, through listening and building rapport
• Take the workload off our customers shoulders and let them focus on enjoying the cruise
• Deliver on agreed customer and sales targets (see KPI’s)

What you need

• Previous travel industry experience selling River Cruise holidays.
• Proven experience of hitting and exceeding sales targets
• To take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
• Be passionate about River Cruises and dedicated to providing customers with the very best in one- to-one personal service

What you get in return

• Salary: £22,734 ( OTE £45,000 - £50,000 p.a.)
• 22 days holiday, plus bank holidays which increases with service
• Remote, hybrid and office based working- the choice is yours
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers

Purpose of the role

Reporting to the Head of Business Solutions, we have a fantastic opportunity to join our fast-paced and forward-thinking Business Solutions function. The role is responsible for supporting the Head of Business Solutions in key business projects and initiatives as well as engaging with our partners to ensure we are always operating at the highest level.

Roles & Responsibilities

• Build a knowledge base on how to perform key Business Solutions tasks and processes to support multi-functional teams.
• Support in delivering agreed technology projects / solutions to deliver key financial and business targets.
• Closely work together with other business functions to optimize metrics in efficiency, revenue, cost and compliance.
• Support to implement, develop and manage the CRM system which improves customer relationships, communications, and productivity.
• Support to develop and manage the contact centre Omni-Channel system.
• Support overall IT operations (employees, I.T services, cyber security).
• Support to develop and continuously improve own areas of responsibility
• Supporting facilities management to ensure a safe and suitable working environment.
• Step up and deputise for the ‘Head Of’ in their absence, either as a planned cover or as needed.
• Understand and interpret management information, budgets and commercials in order to make decisions.
• Proactively influence culture across all departmental areas and engage with people across the business. Communicate and engage effectively across the business.
• Pro-actively develop relationships within the broader business and external relationships to improve overall business performance.
• Manage short-term and long-term priorities effectively
• Support weekend “on call” rota to support the Contact Centre

What you need

• Minimum 3 years’ experience in I.T Support, Operations or similar role
• Level/Tier 2 I.T Suppor
• Previous project management experience
• Experience of a variety of MS Office applications
• Ability to identify and analyse problems, evaluate options, and deploy sound decision-making skills.
• Ability to influence, challenge (and be challenged by) senior stakeholders.
• Be able to build relationships with stakeholders at all levels of the business.
• Ability to plan and juggle multiple/changing priorities and projects and managing expectations of stakeholders.
• Excellent attention to detail with strong presentation skills.
• Self-motivated, enthusiastic with a positive attitude

Desirable:

• Process Improvement
• Employee Supervision
• Experience of Contact Centres
• Travel Industry Experience

What you get in return

• Salary: £30,000 - £35,000 dependant on experience
• 30 days holiday (increasing with service) including bank holidays
• Hybrid working; 2 x days office & 3 x days home
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity / paternity package
• Refer a friend bonus
• Paid day off work on your birthday

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers