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Call FREE on 0808 1234 118 to discuss your cruise options - Exceptional is our standard

At, exceptional is our standard. Our Managing Director James Cole has a wealth of travel industry experience and has used his expertise to assemble a dedicated management team with over 50 years of knowledge gained from working specifically within the cruise travel market.

This extensive understanding is expertly passed onto our customers who benefit from the vast knowledge that our team can provide. will go above and beyond the service that you would expect from a cruise retailer, delivering the latest updates and information on cruise getaways, the very best cruise deals and professional advice on everything from cruise lines and ships to suites and cabins. Our research has shown that many people are left disappointed by the quality of service provided by other cruise retailers, which is why we are committed to our outstanding Cruise Concierge concept, which is built into the heart of our business to provide customers with the ultimate in personalised service.

We have won numerous awards and accolades for the high-quality service that we provide, including the prestigious New Voice Media Award for Innovation and Customer Service as well as being voted as the National Award for Travel Distribution’s Online Agent of the Year.

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Our Brochures

At, we regularly like to share all the latest cruise news, deals and amazing offers with our comprehensive choice of brochures. So wherever it us you want to go and whatever you need to know, just head over to our brochures page where you can order exactly what you want, either by downloading or ordering a printed copy.

Cruise Concierge

When it comes to our conscientious and professional Cruise Concierge staff, nothing is too much trouble. Upon first contact with, you will speak to one of our Cruise Concierge, all of whom are highly trained to assist you with every aspect of your cruise holiday and deliver the very best in personalised service.

Our Cruise Concierge are flexible, considerate and committed to putting their customers’ needs first. They will tailor their service to your requirements, whilst also providing expert answers to all your questions and advice on any aspect of your cruise.

Concierge Desk

Once you've booked your cruise, our Concierge Desk is here to help answer any questions you might have. If there's anything you would like to know, or if you want to make changes to your booking, simply call our Concierge Desk on 0800 107 1299 and we'll happily help.

Book your ideal cruise

Our specialist Cruise Concierge will search through the hundreds of cruise holidays on offer to help you find your perfect getaway. When you book with, we will make it our priority to find you the perfect itinerary and the ideal ship, to ensure that you enjoy the best possible cruise holiday with the least amount of hassle.

Cruise Protection

Book with confidence. We are a bonded ABTA member which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.

Ten good reasons to book with, exceptional as standard (Cruise118)

  • Over 50 years combined knowledge of the cruise travel market
  • Award-winning service that goes above and beyond
  • A dedicated Cruise Concierge team 
  • Exceptional customer satisfaction
  • Create your own tailor-made cruise getaway
  • Great relationships with all of the major cruise lines
  • All of the latest all-inclusive and package cruise deals and discounts
  • A wealth of exciting itineraries on offer
  • Depart from UK airports and ports
  • Protection schemes for your peace of mind
Call 0808 1234 118 (free phone). 9am - 9pm, 7 days a week.

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