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Privacy Policy

This website privacy policy outlines how Cruise118 uses and protects the personal information that you give us when you use this website.

Cruise118 is committed to ensuring that your privacy is protected. If we ask you to provide certain information using this website, then you can be assured that it will only be used in accordance with this privacy policy.

What We Collect

We may collect the following information:

  • Title
  • Name
  • Contact information including email address and postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We collect this information in order to provide you with a better service, offer promotions that are tailored to you and your requirements and in particular for the following reasons:

  • Keeping our records up to date.
  • Sending you legal or specific information about the cruise holidays and services you may have purchased on the website.
  • To improve Cruise118 products and services.
  • Periodically we may send you email newsletters about new cruises, special offers or other information which we think you may find of interest.
  • From time to time, we may also use your information to contact you email, phone, fax or mail for market research purposes.
  • We may use the information to tailor the website according to your requirements and cruise interests.
  • We will never pass on your information to any third parties outside the WTH (UK) group, unless essential to complete your booking.

Links to other websites

We may contain links to enable you to visit other websites of interest easily. For example www.abta.com. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Website transactions

All our website financial transactions are handled through our payment services provider, NETBANX NETBANX is an industry-leading provider of multi-currency credit and debit card payment solutions. More information about NETNBANX can be found at www1.netbanx.com. We will share information with NETBANX only to the extent necessary for the purposes of processing payments you make via our website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at feedback@cruise118.com
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • If you believe that any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible at feedback@cruise118.com. We will promptly correct any information found to be incorrect.

Cruise118 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 June 2008.

Personal Information Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Overall, cookies help us to provide you with a better website service, by enabling us to monitor which pages you find useful and which you do not. A cookie does not provide us access to your computer or any information about you, other than the data you choose to share with us

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking 'Tools', 'Internet Options', 'Privacy', and selecting 'Block all cookies' using the sliding selector.) Most web browsers automatically accept cookies and by blocking cookies this may prevent you from taking full advantage of the website.

Why book with Cruise118?

Winner 2017 Cruise Agent of the year - Wave Awards 2017

Service – Our dedicated Cruise Concierge team will guide you through every step of the booking process, helping to plan your perfect cruise holiday.

Price - Our relationship with the cruise lines gives us access to all the best deals and discounts, including exclusive offers that you won’t find elsewhere.

Peace of Mind - We´re an ABTA member. In addition, all flight-inclusive holidays on this website are financially protected by the ATOL scheme. So you can relax, knowing that you´re protected financially, should anything happen.



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