One of the principles that we’re proud of is our exceptional service. It’s something we’re recognised for, with numerous award wins, but more importantly we constantly seek feedback on ways we can always improve. Exceptional service doesn’t stand still, but adapts to customers to make sure we provide the service you expect, not the service we think you expect.
That’s why we’re excited to announce a change to the way our service works, and introduce the Concierge Desk. Now, you’ll be able to speak directly to the experts on our Concierge Desk who can resolve your questions and enquiries regarding your booking quickly and efficiently.
If you wish to make a booking, you can call the Concierge Desk and they’ll happily put you through to one of our Cruise Concierge, who will continue to deliver the outstanding tailored service that you are used to in creating your dream cruise holiday package. You can also request to speak to a specific Cruise Concierge if you like.
These changes are designed to ensure you get your enquiry resolved as quickly as possible. You can call the Concierge Desk now on 0800 107 1299, and if you’ve any feedback then please send us an email to feedback@cruise118.com or leave a comment below.
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