Pre sale contact section
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Many of your questions might have already been answered – take a look at our FAQs to find your answers.
If you already have a cruise booking with us, I’m sure you have plenty of questions. Have you looked for your answer in our FAQs?
If there’s anything you want to know about your cruise itself, or personalise it in any way, your cruise line will be your best port of call! Book your speciality dining, buy your WiFi package, learn about the incredible entertainment on offer, you can even find out about brewing up in your cabin!Cruise line help
There is always a bit of holiday admin to complete, but do you know how easy it is with our ‘Manage My Booking’ portal? All the important jobs can be done here – find your balance due date & paying online, submit your passport details, print your tickets. Just log in with your booking reference which is found on your confirmation email – it begins with WOR.Manage My Booking
If you need to amend your booking in any way, please fill in this form with your details and amendment request.Please note: amendments may be subject to an increase in your cruise fare in addition to administration charges from your cruise line and from Cruise118.com (as per our terms and conditions).
In the unfortunate event of you needing to cancel your cruise, we need some information which will help us to process your request as efficiently as possible. Please click on the "cancellations" button.Please note: cancellations are subject to charges as per the terms and conditions of the holiday provider, as well as Cruise118.com and increase the closer the cancellation is to your departure date. Your travel insurance may cover your cancellation charges and Cruise118.com will be happy to provide any documentation required to assist with your claim post-cancellation.
|Monday to Friday||8:30am - 6pm|
|Saturday||9am - 5pm|
|Sunday||10am - 4pm|
|Monday to Friday||9am - 5.30pm|
Did you know you can book your next cruise whilst you´re on ship?
It´s the easiest ways of securing your next holiday at an incredible price. You´ll also get some amazing benefits including:
And don´t worry! You´ll still benefit from our incredible Concierge service - your new booking will be handled by Cruise118.com
Ask your Concierge today about what you can benefit from when you book your next cruise on-board.