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Contact Us

We want to make it easy for you to contact us so here's everything you need.

Opening Hours

  • Christmas Day - Closed
  • Boxing Day - Closed
  • 27th to 30th December - 9am to 9pm
  • 31st December - 9am to 6pm
  • 1st January - 10am to 10pm
  • 2nd January onwards - 8am to 11pm

Concierge Desk opening hours (information about an existing booking)

  • 0800 048 4305
  • Monday to Friday 8:30am - 6pm
  • Saturday 9am - 5pm
  • Sunday 10am - 4pm

Our Concierge Desk is here for any query you might have about an existing booking you have with us. If you have any questions about your booking, simply call our Concierge Desk and we'll be happy to help.

Making a booking

bookings@cruise118.com

0808 1234 118

Giving us feedback

feedback@cruise118.com

Speak to the Captain (need to raise an issue, got a complaint, fancy a chat about cruises)

James Cole - Managing Director

07940115219

james.cole@cruise118.com

Address:

WTH (UK) Ltd., The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley PR6 9FE

Cruise Lines Emergency Phone Numbers

AZAMARA +18002566649 CARNIVAL 001305599260
CELEBRITY +18002566649 COSTA +393456790667
CUNARD 02380717997 HAL 888-361-8803
MSC 0044(0)7917830153 NCL 08452018900
OCEANIA 0017862082888 P&O 08450750031
PRINCESS 08450750031 REGENT SEVEN SEAS +44 (0) 7894423938
ROYAL +18002566649 SEABOURN 08450700500
SILVERSEA 08447709030 18007758884 (out of office hours) THOMSON +393456790667

Airlines Emergency Phone Numbers

EasyJet 08431045000 Ryanair 08712460000
Jet2 08712261737 BMI baby 00448458101100
Aer Lingus +353818365044 BMI 01332648181
BA +34912754779 KLM 08712310000
Emirates +448448002777 SAS +442089907000
Qantas +442086004300 Virgin 08442097310
Monarch +448719405040 Etihad +97125110000
Delta +448712211222 Cathy +44 20 88348888
Air Canada 08712201111 Iberia 08706090500
Air France 08712266737    

Why book with Cruise118?

Winner 2017 Cruise Agent of the year - Wave Awards 2017

Service – Our dedicated Cruise Concierge team will guide you through every step of the booking process, helping to plan your perfect cruise holiday.

Price - Our relationship with the cruise lines gives us access to all the best deals and discounts, including exclusive offers that you won’t find elsewhere.

Peace of Mind - We´re an ABTA member. In addition, all flight-inclusive holidays on this website are financially protected by the ATOL scheme. So you can relax, knowing that you´re protected financially, should anything happen.